Landscape Laborer Customer Service

PENNY WESTERBECK

*** ********* *****, ***********, *******, 30501, US 404-***-**** ************@*****.*** Hardworking Kitchen Supervisor driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity. Committed and hardworking food service manager with 20 years of experience managing in the food service industry. Maintains a clean and sanitary environment throughout the facility while managing inventory and preventing waste. Great multitasker with management training and extensive food service experience. Customer satisfaction is our top priority.

Extremely skilled at prioritizing responsibilities in the face of changing deadlines. Professional who is personable, responsible, and hardworking. Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control. Outstanding leader with excellent communication and conflict-resolution skills. To enhance and ensure memorable customer experiences, you must have a dynamic presence and flair. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the restaurant] business. Multitasking, safety management, and decision-making skills are all strengths. With customers and team members alike, be upbeat and positive. Dedicated kitchen manager with strong leadership and organizational abilities. expectations.

Successful in keeping kitchen operations moving quickly and accurately in order to produce high-quality, appealing dishes that meet guest and business expectations. Costs were consistently reduced while profits were increased. Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service. Team Leadership

Business operations

Staff management

Kitchen equipment operation and maintenance

Operational improvement

Inventory controls

Inspection reviews

Recruitment

Report writing

High-volume dining

Food production management

Food preparation

Strong verbal communication

Budgeting and finance

Communications

Extremely organized

Supervision

Sanitizing understanding

Team building

Conflict resolution

Pricing tool development

Self-motivated

Customer service

Food plating and presentation

Materials preparation

Budgets

Staff development

Kitchen staff coordination

Problem resolution

Team management

Health Services Administration - Associate of Science 2012 University of Phoenix Phoenix, AZ

High School 1998

North Hall High School Gainesville, GA

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

Master Grill Operator, Server, Manager April, 2006 to February, 2022 Waffle House Gainesville, GA

Oversaw a team of skilled kitchen workers who prepared and served meals. Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews. Oversaw grill, stove and oven and cleaned all equipment after every shift. Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries. Observed food preparation, production, and plating for quality control. Was in charge of food costs and inventory management. Was in charge of the day-to-day activities of 28] employees in restaurant establishment, fostering an inspiring environment to maximize employee satisfaction. Evaluated business operations on a regular basis to ensure that workflows were properly aligned for optimal coverage and customer satisfaction. Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments. Provided in-depth training to workers in food preparation and customer-facing roles to promote strong team performance. Reduced spending by [Number]% through effective inventory management and supply sourcing. Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business. Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business. Accurately completed end-of-day financial tasks totaling over $4000 in cash and card transactions on a daily basis. Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift. Used previous supply needs and forecasted business levels to estimate required supplies. Dietary Supervisor May, 2012 to May, 2013

Northridge Health & Rehabiltiation Commerce, GA

Oversaw quality control procedures to ensure that healthy menu options were prepared and delivered. Kept an eye on things.

Trained

Was in charge of preparation and service of an average of 200 residenrs. Adhered to dietary restrictions and preferences of each resident. Landscape Laborer May, 2016 to Present

Self-employment Gainesville, Gainesville

Mixed and sprayed fertilizers, herbicides, and insecticides onto shrubs, trees, and grass to maintain soil fertility and defend against weeds and insects. Demonstrated my landscaping abilities by planting grass, flowers, and shrubs. Removed and disposed of plant debris to keep work sites safe and well-organized. Used self-propelled and riding mowers to mow lawns. Pruned and trimmed hedges and shrubs with shears, pruners, and chainsaws. Followed planned landscaping designs to determine where to lay sod, sow grass, and plant flowers and foliage. Kept up with regular landscaping schedules to keep lawns healthy and facilities looking professional. Planted flowers, grass, trees, and bushes to beautify yards. Increased visibility and improved the shapes of trees and bushes with proper pruning. Removed overgrowth, hazards, and debris from common pathways to improve usability. Gathered customer feedback in order to improve operations. Demonstrated expert landscape tool and equipment use and maintenance. Used weed- and pest-killing chemicals on lawns to protect growth and improve appearance. Installed stonework in accordance with the design plan and the client's requirements. Provided weekly groundskeeping and building maintenance services to a number of happy customers. Identified and removed poison ivy and other harmful plants using methods. Edged and mowed lawns, flowerbeds, and landscape features with [Tool] and [Tool]. Was in charge of grounds maintenance, which included trimming, weeding, and general clean-up. Cut the grass around the trees, flower beds, and other features of the yard. Identified and removed poison ivy, kudzu, and other invasive plants using effective but unorthodox methods. Mulching, aerating, wedding, grubbing, and trimming and edging around walks, walls, and flower beds were all things I did for lawns. While in my management position, repeatedly brought the unit's I was in charge of to a profit increase. Was in part responsible for obtaining many passing health inspections. Was responsible for the effective training of every new employee, as well as keeping veterans up to speed with current changes Documented and resolved any issue which led to employee and customer retention. Supervised team of 2] staff members.

WORK HISTORY

ACCOMPLISHMENTS

I'm a very hard worker, very open-minded, and I'm very eager to learn new things. If I don't know something, I'm not afraid to ask questions, or to do the research necessary the game information required. I am a bit of a perfectionist so I strive to keep things completed within compliance and I am a firm believer in finishing what I started before starting a new task. I work great with individual personal decisions but I can also take instructions and demands and still manage to Implement effectively. I am great with people, and I've always loved my customer clientel, but more importantly they've always loved me as well. I love to do any kind of work outside but I can also work inside.I don't know the meaning of the word quit. I literally work until the job is done. ADDITIONAL INFORMATION

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