Legal Clerk Customer Service

Sandra Blanchard

** ********* **

Amsterdam, NY *2010

**************@*****.*** • Home 518-***-****

Summary: Experienced professional with wide range of experience seeks new position.

Experience

Wade Tours, Schenectady, NY 12306

Charter Coordinator 4/16/16 – PRESENT

Data Entry, bus quotes help customers with planning bus trips. Taking reservations for Tours and follow up with customers on trips taken. Make hotel reservations for bus drivers and follow up with drivers with information necessary for bus trips. Help clients with requests for their trips. Oversee details and make sure I provide excellent customer service and explain safety rules and how to use equipment on the bus. Take payments and file important contracts.

Balltown Service Inc., Albany, NY

Customer Service/Cashier 11/04 – 11/20/19

Manage store operations when on duty. Provide exceptional customer service to customers. Clean and stock inventory as needed.

NYS Tax and Finance, Albany, NY

Tax Information Aide 3/14 - 8/14 / 1/5 - 5/15

Received and processed New York state individual tax returns for taxpayers. Conducted data entry and data repair using proprietary tax systems. Worked collaboratively in a corporate setting to accomplish short- and long-term tax department processing goals.

Solomon & Solomon PC, Albany, NY

Legal Clerk II 7/07- 3/14

Processed and researched legal documents as related to the judgment process. Tracked status of cases, documented collection matters, and ensured timeliness of next actions taken within the organization. Worked directly with assigned paralegals and attorney staff to maintain legal files in assigned geographic states. Maintained awareness of team workflow and assisted workflow coordinator in resolving any problems related to incoming legal media.

Education

Mildred Elley Business School, Albany, NY

Travel & Tourism Program 1988

Focus on Travel & Tourism, with specific focus on customer service techniques and travel planning for individuals and groups.

Skills

Notable- analytical skills, logically considers problems from all sides and uses data factual - information to support decisions. Skilled at concentrating on data while seeking best method to solve problems in a creative and objective manner. Patient and persistent in approach to achieving goals. Service-oriented, responds to challenges in a cooperative manner, as well as being a cooperative team player.

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