Customer Service Representative and student
Resume:
MCKENZIE LASHER
Location: Peoria Heights, Illinois Phone: 309-***-**** Email: ************@*****.*** WORK EXPERIENCE
Novu Sushi
Server, April 2018-present
● Knowing proper Japanese terms in reference to menu items
● Being able to recommend what types of rolls to guests depending on what they like
● Make your own drinks, run all food, buss all tables
● Knowledgeable of several imported beers and wines
● Classy and high-end service experience including knowledge on characteristics of menu items that are not mapped out on the menu
● Charisma and professional stature at all times with high upkeep on all side work to ensure cleanliness, classiness and happiness to customers is highly expected being a part of a well-structured and well-kept work environment Joseph & Hishon Integrated Medical Center
Office assistant / Therapy Instructor, Jan 2018 - March 2018
● Get to know patients’ therapy routines and remember patients by name
● Teach said therapies to patients as well as explain exercises to be done at home, & check to make sure they’re done correctly
● Explain all benefits of exercises to patients along with importance in completing them with treatment plan
● Performing therapies on as many as 7 patients at a time
● Ensuring area stays clean and germ free, changing stick patches on electric stimulation regularly, wiping down beds after each use
● Addressing letters to be sent out to patients and insurance agents
● Filing patient folders, making up patient packages, stocking supplements & answering phones to handle appointments or transfer
● Maintaining a laid back but professional demeanor to patients and getting to know them more personally to create the best individual experience for all patients. Jonah’s Seafood & 2601 Oyster Bar
Food Runner / Hostess / Market Team Member, Sept 2017-March 2018
● Serve all tables necessary food items for servers, assigned by table and seat numbers.
● When hosting, take, set and confirm reservations, multitasking with answering phone lines and greeting guests in a timely manner.
● When working in the market, set up bakery items ensuring all items are fresh.
● When in the market, weighing and packing meat as well as other seafood and bakery items.
● When in the market, keeping up with stocking and performing all projects to keep the area looking nice using a creative and individual touch.
● Being knowledgeable about different types of seafood with a menu that changed every day when performing all positions.
Raylene’s Total Salon Concepts, Peoria, IL
Receptionist, Book Keeper, Key Holder, Oct 2016 – Sept 2017
● Greet clients as they come into the salon, asking if they need any coffee tea or water.
● Let the stylists know their clients have arrived.
● Get to know all regulars by name.
● Take all walk-ins and assign them to commission stylists evenly to ensure each stylist gets new clients.
● Take all appointments and keep them in the computer, being sure to keep the salon owner, Raylene’s book & other stylist’s books separated & know what type of services can fit into each of the eleven individual stylist’s time slots.
● Sell and upsell all products as well as keep inventory as new packages come in the mail.
● Keep the drawer at the set amount on money every day and upon closing be sure to deposit extra cash or withdraw whatever cash is needed from the bank and preform keyholder operations
● Take credit cards and enter tips into the machine and the computer, as well as making sure the numbers match up accordingly with written checks and the credit card machine.
● Keep the whole salon swept and sanitized.
● Create spreadsheets and be knowledgeable with Microsoft Word and Excel in general when signs and advertisements needed to be made for the owner.
● Make Facebook updates for salon’s webpage as needed to promote more walk-in clientele. Office Depot, Peoria, IL
Cashier & Floor Team Member, July 2016 – May 2017
● Know product knowledge in all departments as well as product location throughout each department.
● Sign customers up for rewards program to increase traffic flow in the store.
● Scan products and type in SKU numbers into scanning devices to be able to tell customers about said products as well as view product quantities and see availability of products in surrounding stores or order for customers online to be shipped to their house.
Hinduja Global Solutions (HGS), Peoria, IL
Customer Service Representative, May 2015 – Nov 2015
● Confer with customers by telephone or in person to provide information about products or services.
● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
● Check to ensure that appropriate changes were made to resolve customers' problems.
● Determine charges for services requested, collect deposits or payments, or arrange for billing.
● Refer unresolved customer grievances to designated departments for further investigation.
● Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
● Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. EDUCATION:
Dunlap High School, Peoria, IL High School Diploma, Graduated May 2013
● Was active in sports all 4 years.
● Graduated top 30% in my class with a 3.2 GPA
● Currently enrolled at ICC
Illinois Central College, Peoria, IL Completed all coursework in General Education, Jan 2014 Completed 1 year of coursework in health careers, Aug 2016 – July 2017 ADDITIONAL SKILLS PERTAINING TO JOB POSITION
● Enrolled in school at ICC for dental hygiene and therefore eager to learn more about dental office setting
● Previous experience in a medical office
● Hard and dedicated worker & quick learner
● Always a smiling face and happy to be at work
● Eager to learn new skill sets
PERSONAL REFERENCES:Cari Fleshman (Manager at Raylene’s Total Salon) - 309-***-**** Raylene Resler (Owner of Raylene’s Total Salon) - 309-***-**** Chris Edwards (General Manager at Johnny’s Italian Steakhouse) - 309-***-**** Terry Woods (Front-Of-House Manager at Johnny’s Italian Steakhouse) -
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