Customer Service Data Entry
Resume:
JOANNE MARAJ
Detail oriented & strong organizational skills, with the capacity to develop and manage systems that ensure accurate and timely follow-up as well as documentation.
Handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each customer.
Knowledge of computer and office equipment, including Microsoft Word and Outlook.
Excellent project management and communication skills, and are confident prioritizing across concurrent and time-sensitive projects and priorities.
Adept at documenting information related to the claim and making decisions consistent with claims standards and local laws.
Evaluate and handle claim payments and resolution of claims without payments.
Provide outstanding service to customers by answering questions, handling complaints, and troubleshooting problems with our products and services.
Demonstrate initiative and ability to work independently and maintain a large work-load of claims.
Detail-oriented and passionate about creating unique solutions to complex business problems.
Ability to work well with diverse groups of people in an emphatic and non-judgmental manner.
SKILLS & EXPERTISE
Quality Customer Service
Claims Management
Strategic Planning
Account Reconciliation
Cross Functional Collaboration
Project Management
Quality Assurance
Cultivating Relationships
Data Entry
Conflict Resolution / Management
Adminstrative Support
Commenable Process Solutions
Billing Activity
Insurance Knowledge
Document Management
PROFESSIONAL EXPERIENCE
STATE ATTORNEY OFFICE, WEST PALM BEACH, FL
DOMESTIC VIOLENCE ADVOCATE, TEMP POSITION ~ 06/2019 – 11/2019
Directed and supported care to survivors in shelter or outreach; provided monitoring, crisis intervention, supervision, safety and facilitation of educational/ support groups.
Raised awareness in the community by participating in outreach to educate community partners, community members and survivors on domestic violence.
Charted all pertinent information including client interactions and documented any noted progress toward achieving goals.
OASIS OUTSOURCING, WEST PALM BEACH, FL
IMPLEMENTATION SPECIALIST, TEMP POSITION ~ 11/2017 – 12/2017
Frequently collaborated with partners and internal development teams to improve documentation, processes and resolve client concerns.
Received and accepted client feedback by coordinating with other departments as necessary to drive a continuous differentiated, positive experience for the client.
HILTON GRAND VACATION, ORLANDO, FL
QUALITY ASSURANCE AGENT, TEMP POSITION ~ 08/2015 – 11/2015
Improved the customer experience, and employee satisfaction by analyzing and addressing any disputes and issues by communicating directly with the customer and resolving the issue promptly.
Corresponded ongoing support to Management & Sales Representatives, driving organizational success through preparing sales packages for existing and returning vacation package guests
Successfully reduced complex administrative problems by verifying customers received comprehensive and accurate information on tour and room availability, package costs, premiums, accommodations, and qualifications.
NuCO2 LLC, STUART, FL
CUSTOMER SERVICE ADMINISTRATOR, TEMP POSITION ~ 03/2014 – 06/2014
Fielded 75+ inbound and outbound calls per day, provided customer-focused and cost-effective solutions.
Achieved inspired levels of performance and expert execution of required claim processes by precisely preparing comprehensive reports as required and communicating claim trends and policy concerns to upper management.
Delivered optimal solutions to meet claim needs by providing superior claims service in addition to building and solidifying a strong relationships through proactive professional consultations.
EXPEDITED TRAVEL, WEST PALM BEACH, FL
ACCOUNTING MANAGER / BILLING RESOLUTION SPECIALIST ~ MO/2013 – MO/2014
Maximized cashflow and minimize accounts receivable delinquency by identifying billing discrepancies, past due invoices, and customer disputed invoices/short-payments on remarkably high volume-based activity.
Resolved account issues by coordinating with the claim support department, and customers to secure needed items for resolution which drove forward customer satisfaction.
Diligently balanced customer needs and business acumen, and deployed innovative solutions to retain business, solving over XXX account and billing discrepancies.
PROCTER & GAMBLE, BOCA RATON, FL
SENIOR CUSTOMER SERVICE REPRESENTATIVE ~ MO/2011 – MO/2013
Customer Service Leader continuously provided a personalized customer service of the highest level by establishing rapport and presenting a positive, friendly attitude in every situation.
Optimized communication between the customer by harnessing a combination of outreach strategies, customer feedback, and brainstorming sessions to gain productive, actionable insights.
Directly engaged all customers harnessing strong relationship-building and active listening methods and provided adequate recommendations and solutions to evaluate technical problems and guarantee customer retention.
PREVIOUS JOB HISTORY
Research Analyst / Dispute Resolution ~ American Express – Plantation, FL
Reservations Sales Supervisor ~ United Express – Miami, FL
EDUCATION
Bachelor of Arts, Marketing Management & Sales ~ New York City Technical College, Brooklyn, New York
6-20 All-Lines Adjuster License ~ Palm Beach State College, Lake Worth, FL
West Palm Beach, FL 33422
*****@*****.***
QUALIFICATIONS PROFILE
SENIOR CUSTOMER SERVICE / CLAIMS SPECIALIST
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