Duke Energy Program Facilitator

Marcia Haye

******@*********.***

Charlotte, NC (704)779 – 6674

MISSION

To obtain a challenging accounts payable role with an organization seeking a professional and experienced account specialist with a background in financial data entry, invoicing and customer service. History of understanding business operations, adept to learning concepts quickly, working well under pressure and communicating clearly and effectively.

SKILLS

Critical Thinking Financial Reporting and Accounting Management Reconciliation

Collaboration Development and Training Program Facilitator

Leadership Physician/Hospital Billing and Collection Interpersonal Skills

Attention to Details Process Improvement Microsoft Office Suite

EDUCATION

Masters of Science in Education Bachelors of Science in Professional Management

Nova Southeastern University Nova Southeastern University

Certification: Patient Accounting

University of North Carolina Charlotte

PROFESSIONAL EXPERIENCE

Atrium Health Care System Charlotte, NC

Patient Accounts Coordinator 2008 present

Completes claims and documents billing activity according to governmental regulations, agency policies and department guidelines

Reviews trends specific to denials, root cause, and A/R impact

Reviews insurance credit balances to determine root cause, takes necessary action to resolve account

Contacts payer and makes inquiries on account status

Escalates problem accounts as needed and leads appeal process

Reports compliance issues to departmental leaders

Researches and resolves unapplied/ unidentified/ undistributed payment activity on accounts as needed

Processes and research electronic remittances and bank deposits

Works Hyland RCM work queues to resolve posting issues

Works with Specialty Payers and other facilities to ensure compliance and payment. Transfers charges between Patient and Facility accounts as required

Properly documents accounts clearly with indicators and activities

Ensures all work is compliant with privacy, HIPAA, and regulatory requirements

Adheres to policies and procedures as required by Atrium Health and follows all compliant regulatory payer guidance

Receives, review and takes actions for all communications within the business office

Attends required training as deemed necessary by department

Participates in general or special assignments

Mecklenburg County School System

Charlotte, NC

Teacher 2006 – 2008

Created lesson plans and modified accordingly throughout the year

Planned, prepared and delivered instructional activities

Utilized curriculum that reflect the diverse educational, cultural, and linguistic backgrounds of the students served

Managed student behavior in the classroom by invoking approved disciplinary procedures.

Created positive educational environment for students to learn in

Wesco 2003-2006

Charlotte, NC

Accounts Payable Analyst

Process vendor payments for Duke Energy using the automated invoicing system

Process inventory and purchase order reports

Review the invoice entry process to ensure proper coding, invoice approval and timeliness

Research and identify corrective actions for problem invoices, including process changes, if necessary

American Express

Ft. Lauderdale, FL

Compliance and Quality Analyst/ Quality Management 1993 – 2003

Kept other departments abreast of requirements by researching regulatory and filing information, writing, and communicating guidelines

Prepared reports by collecting, analyzing, and summarizing data

Compiled information by coordinating rate deviation filings, maintaining updated rate matrices and provided overviews of product disclosures

Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies

Contact this candidate