Entry Representative Administrative Assistant
Resume:
MARIA LEDESMA
*** ****** *****, ***********. ** L5W 1V8/ 647-***-**** ****************@*****.***
OBJECTIVE: To further my development in office administration while working with a team of dedicated professionals.
SUMMARY:
* 10+ years of order entry and office administration experience
* Excellent listening skills, passion for helping customers
* Exceptional communication skills, written verbal and interpersonal
* Ability to provide customer service solutions
* Friendly, reliable, focused and dependable
* Strong team player work well under pressure and in a fast-paced environment
* Flexible, work exceptionally well in groups or with no supervision
PROFESSIONAL QUALIFICATIONS
Customer Service and Office Administration Skills
* Proficient user of MS Office (Word, PowerPoint, Microsoft Outlook, Excel & Quick Books)
* Typing speed of 40 words per minute
* Administrative Assistant, Reception, assisting with accounting (payroll, accounts payable, receivable & invoicing).
* Ability to manage a high volume of orders with exceptional attention to detail
* Provided troubleshooting and professional customer query assistance by phone, fax & e-mail.
* Guide customers with step by step process of using new products ensuring they are comfortable and pleased with the service
* Managed accounts for Ministry of Ontario Government Services ordering new services and ensuring deadlines met for new services
Teamwork Skills
* Coached contract employees on order management and order processing
* Work with internal groups to investigate and resolve any service interruptions and down times that may occur with customer’s long distance services
* Work with customer’s current carrier in the resolution of line errors that may occur between transfer of services
* Assisted with training of newly hired colleagues
EDUCATION
Nursery Aide Certificate.
George Brown College – Toronto, ON September 1985 - March 1986
WORK HISTORY
Administrative Assistant, Paymentree Inc, Mississauga, ON June 2020 – May 20, 2022
Organizational Skills
* Weekly payroll calculations & entry in Quick Book
* Accounts Receivable Quick Book entries
* Accounts payables
* Prepare GST payables
* Monthly payroll liabilities report for submission to Receiver General
* Generate reports and prepare HST payables.
* Assist customers with billing issues
* Invoicing, contract renewals
* Entry of new Dealer profiles & accounts in Quick Book
* Reach out weekly to customers via e-mail for past due invoice payments.
* Bank reconciliations, weekly balance reports.
Order Entry Representative, MTS Allstream, Toronto, ON February 1997 - September 2017
* Entered services orders for multiple enterprise, resale, and internal accounts
* Assisted in the creation of process manuals for Long distance service order entry
* Created new billing accounts and set up price plans for new customer
* Entered new contracts into the billing account
* assist customers with billing issues
* Provided troubleshooting and professional customer query assistance by phone, fax & e-mail.
* Guide customers with step by step process of using new products ensuring they are comfortable and pleased with the service
* Managed accounts for Ministry of Ontario Government Services ordering new services and ensuring deadlines met for new services
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