Carla P. Elwell

Philadelphia, PA ***** • 267-***-**** • adrb5e@r.postjobfree.com

SUMMARY

Highly detail-oriented and organized Mortgage Processor with a comprehensive knowledge of conventional and government loan programs. Track record of thriving in fast-paced, and challenging environments. Skilled in gathering, evaluating, and verifying loan documents to guide each loan from preapproval to closing. Exceptional at meeting and exceeding customer expectations by treating all parties with integrity, listening to their needs, and providing consistent follow up through the loan process.

Technical skills: Microsoft office, Byte, Ca$h, Encompass, iDesk

Languages: Portuguese (Brazil)

EXPERIENCE

AMERICAN HERITAGE FEDERAL CREDIT UNION, Trevose, PA 11/2015 – 09/2021

Mortgage Processor II

Managed and processed an individual pipeline of residential purchase and refinance of various loan types including Fannie Mae (FNMA) Conventional, FHA, PHFA Government, Jumbo, New Construction and Portfolio loans.

Contacted new clients for Welcome Introductory Call within 48 hours

Verified loan details and conditions needed for financing and delivered clear concise instructions in setting turn time expectations to all parties ensuring closing deadlines were met or exceeded

Managed and monitored an average of 35-45 loans in my pipeline by running daily reports and following up on all needed documentation to include pending loan conditions, loan approved, denied, incomplete or cancelled notifications

Sent out commitment letters, re-disclosures, Change of Circumstance, and ensured initial loan estimates were sent to applicants per lender and mortgage lending guidelines

Verified employment, deposits, income, assets, and updated loan application through the Loan Origination System (Byte) with required supporting documentation

Reviewed credit report with borrower to confirm debts and balances, debt to income ratio (DTI) changes and identified any potential risk of deviating from standard processing time or loan eligibility and corrected issues if possible

Tracked expiration dates and obtained updated items to ensure compliance: i.e., credit reports, rate locks, appraisals, agreement of sale (AOS), addendums etc.

Internal and external communication with loan officers, borrowers, realtors, homebuilder, contractors, home counseling agencies, homeowners’ associations (HOAs) and traditional third-party vendors as applicable to obtain documents as needed such as: appraisal reports, PMI, flood certificates, subordinations, updated homeowner’s insurance, debt and mortgage payoffs, tax certificates, third party invoices

Submitted loan to underwriting for final approval, cleared all processing conditions to send the loan to the closing department

CARDANO REALTORS, Abington, PA 03/2015 – 11/2015

Client Care Real Estate Coordinator

Built business through creating "WOW" moments along the Customer Experience Timeline.

Primed the team for buyer/seller seminar workshops

Prepared purchase agreements and listing contracts

Contacted current and past clients on dates and occasions that were specific and important thus developing and nurturing the customer experience relationship

TBI MORTGAGE (TOLL BROTHERS), Horsham, PA 06/2013 – 11/2015

Senior Loan Processor

Managed and processed purchase loans for borrowers buying high end new construction of Toll Brothers Homes Communities.

Communicated with loan officers and/or borrowers to request required documentation to process the loan

Verified employment, income, assets, deposits, and updated the proprietary (LOS) loan origination system, Eye, which was later migrated to Encompass

Reran desktop underwriter (DU) and updated loan changes several times throughout the life of the loan which is usually 6–12-months

ALLY FINANCIAL INC / GMAC MORTGAGE / GREEN TREE SERVICING, LLC, Horsham, PA 03/2012 – 07/2013

Loan Processor

Managed and processed an individual pipeline of residential purchase and refinance of various loan types including Fannie Mae (FNMA) Conventional, Jumbo, and New Construction loans.

Met both internal and external expectations by building close relationships with all parties involved in the transaction

Worked as part of a Team but individually prioritized tasks and appropriately balanced fulfillment demands

Met productivity quota and maintained quality metrics

Validated proper documentation and updated Encompass, loan origination system

Detailed review of loan requirements to move loan forward and identified issues up front when applicable

Obtained alternate documentation for loans to be manually underwritten due to compensating factors

Used daily reports to track and record loan status

Issued commitment letters, 10-day incomplete letters, met re-disclosure requirements, truth in lending disclosures (TILs), and any agency specific documents

PHH MORTGAGE, Mt. Laurel, NJ 03/2011 - 03/2012

Loan Coordinator for UBS Wealth Management USA, Team

Specialized in processing of purchase and refinance mortgage loans for exclusive high-net-worth clients of UBS (having $1,000,000 or greater in assets) and for UBS employees.

Collaborated firsthand with financial advisors and their client from the onset of loan submission through the closing

Set customer expectations, provided status updates, informed client of documentation necessary to close

Interacted with internal departments to advocate for the client

Managed inbound and outbound communications with customer and third-party stakeholders ensuring positive working relationships with all parties

Met or exceeded monthly closing forecasts while consistently meeting client’s and Financial Advisor’s expectations utilizing LOS (Cash$) and (iDesk)

MEGA MORTGAGE LLC, Philadelphia, PA 03/2004 – 07/2011

Loan Processor

Served as a liaison between borrower, loan officer, lender, realtor and/or builder in evaluating, assembling, and submitting loan application with corresponding conditions need to close refinance and purchase loans to various lending underwriters for approval.

Processed applications and collected documentation ensuring compliance to mortgage guidelines and conditions

Ordered title, appraisals, verification of employment (VOE), pay-offs, credit reporting and rescoring

Ran desktop underwriter (DU)

Compiled loan conditions and uploaded submission package for investor underwriter loan approval or denial of Fannie Mae, Freddie Mac, FHA, 203K, VA government or Subprime loans

EDUCATION

Liberal Arts courses, La SALLE UNIVERSITY, Philadelphia, PA

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