Administrative Assistant Customer Service
Resume:
Deanna Miller
*** ********* ***, ******, **, K*A 1W5
Email: ***********@*****.***
Dear Sir/Madam,
Administrative Assistant Position
I am interested in a full-time administrative position with your organization.
I believe that my skills and experience make me a good candidate for the job you are seeking to fill.
I can assure you that my career has paralleled transferable skills required for an administrative position within your company. I have experience doing clerical work with several large agencies. Previously, I have worked as an Administrative Assistant and provided excellent customer service, following the principles of continuous improvement to develop my skills.
Clerical and Administrative work
•I am a dependable employee with a strong work ethic and solid attendance record. I have performed routine responsibilities on time by prioritizing, followed through, made good decisions, followed instructions meticulously, helped co-workers, and collaborated as a supportive team member. Also, I understand, interpret, and convey communications with clarity.
Customer Service
•I have improved customer service and enhanced daily operations by assessing customer needs, probing questions to gather more information, and then making appropriate recommendations to help the customer benefit. I make the effort to follow up and problem-solve to find solutions quickly.
While my resume can highlight my background and accomplishments, my potential can come out more during a face-to-face meeting. With this in mind, I look forward to the opportunity to meet with you and discuss our mutual interests and ways in which your company may gain long-term value from my skills.
Yours very truly,
Deanna Miller
Deanna Miller
Deanna Miller
532 Melbourne Ave.
Ottawa, ON K2A 1W5
***********@*****.***
Cell: 613-***-****
•Dedicated and experienced Administrative Assistant professional with more than 10 years of experience in the federal government and private sector. Strong focus on attention to details and maintaining excellent relationships with coworkers, clients and management. Experienced in maintaining data bases and excellent communication skills. Work well under pressure with the multi-tasking ability to meet deadlines. Proven success in processing high volumes of work with accuracy and providing excellent customer service experience. Ready to start any time!
•
Areas of Expertise
Strong Administrative Skills
Excellent Customer Service Skills
Time Management
MS Word
Lotus 123
Emailing for years
Punctual and Reliable
Patient & Proactive
Highly Organized & Dependable
MS Excel
Databases
Strong Team Player
Attention to Detail
Effective Communicator
MS Outlook
Financial Software
Professional Experience
Administrative Assistant Experience
•Offered reception services by answering phones, greeting clients and performing other administrative duties such as appointment booking and follow-up calls
•Managed incoming and outgoing correspondence by phone, email and in person
•Edited and proofread documents based on requirements from management
•Analyzed data to identify, verify and ensure accuracy of documents and calculations
•Accurately prepared documents for filing and organized files according to company standards
•Performed simple accounting tasks including processing cheques
•Organized patient medical files and provided confidential record management
•Operated office equipment including photocopier, printer, fax machine
•Performed data entry; performed operation and maintained good function of office equipment
•Ordered office supplies and distributed supplies to designated departments
•Communicated clearly and listened closely to clients, providing guidance and solutions to problems
•Resolved any conflicts or issues by offering cheerful and efficient service
•Knowledge of privacy and confidentiality of client information and related laws and regulations.
Work History
Administrative Assistant
RCMP- Department of National Defense, Ottawa ON
2009-2015
Administrative Assistant 2008-2009
Canadian Red Cross, Ottawa On
Administrative Assistant 1991-2008
Various Public Service Sectors which includes:
SCI Design, Saplys Consultants Inc. Architectural Firm.
Connelly, Koshy and Frouin, Accounting Firm.
Place du Portage Phase 1, Patent and Trademark Office-contract work
Place du Portage Phase 2 and 3 - various offices-contract work
Controlex Realty - Owner Peter Dent - Rental Property Company - Contract
CAA-Canadian Automobile Association - Renewal Specialist Renewing Yearly Memberships
1990 Preston Hardware - Data Entry of all items in the store - term work
Education
Diploma in Office Administration
Algonquin College, Ottawa ON September 1994- April 1995
Certificates
Certificate in Customer Service & Social Media Course
Pinecrest-Queensway Employment Services, Ottawa ON April 2019
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