Customer Service Patient Access
Resume:
Melissa Kenyon
2007
**** ********** ****** ***** *******, VA. 23102
804-***-**** ***************@*****.***
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. Bon Secours
Team Lead of Emergency Department Patient Access
Managed 65 employees in both the pediatric and adult emergency departments at St. Mary's Hospital. I ensured the highest level of customer service was carried out in all interactions. I maintained schedules for each department, ensuring all shifts were covered, accommodating everyone's needs. I attended meetings on a regular basis with different departments to remain up to date with any and all changes and to inform the necessary people of any process changes. I trained and developed training material for the new system. I conducted employee reviews and turned in payroll by each deadline. I maintained professional relationships while ensuring curteous communication at all times. My computer skills are uncanny, however, I'm always eager to learn. K and R Contractors LLC
Operations Coordinator
Designed and implemented all marketing tools used to promote all job leads. Coordinated and scheduled all estimates and contracted work. Prepared and inforced all contracts provided to homeowners. Maintained all necessary licenses, permits, and policies. Organized the delegation of job duties among employees for each job. Mattress King
Financial Manager
I maintained quickbooks ensuring all sales and expense data was accurate. I managed the ordering and inventory of all merchandise. I built relationships with all vendors, ensuring good communication. I would solve any delivery issues that arose in a timely manner, keeping the highest level of customer service. I developed and emplemented new and modernized marketing material, creating an increase in sales. Virginia Commonwealth University
Psychology
Bachelor's degree
Communication
Organization
Problem solving
Managment
Computer proficiency
Prioritizing and time management
Leadership
Six Sigma Certification
Objective
Experience
Education
Skills
Achievements & Awards
Quickbooks Certification
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