See Vang

**** **** ****** *, ***********, MN ****9 763-***-**** adrb3n@r.postjobfree.com

Education

ASSOCIATES CURRENT NORTH HENNEPIN COMMUNITY COLLEGE

Computer Science

Skills & Abilities

Technical Skills: ServiceNow, Office 365, Basic technical troubleshooting, Basic knowledge of Linux/Unix system, Hardware terminology, and Network Topology, JavaScript, HTML5, CSS3, Remedy, Windows 7/10, Microsoft 0365

Soft Skills: Team Collaboration, Effective Communication, Customer Service, Public Speaking, Problem Solver, Self-Starter, Leadership

Experience

IT HELP DESK ANALYST ALLINA DECEMBER 2021– CURRENT

Use ticketing system to document incidents and to assign them to groups if necessary.

Interact with multiple levels of teams and management throughout processes.

Assists customers with manual account reset/unlock in Active Directory.

Remoting into user’s computer to perform troubleshoot.

Rebuilding user’s profile in outlook

IT HELP DESK ANALYST ABBOTT JANUARY 2019– JANUARY 2020

Use ticketing system to document incidents and to assign them to groups if necessary.

Initial triage, troubleshooting, and analysis of hardware and software issues.

Interact with multiple levels of teams and management throughout processes.

Assists customers with manual account reset.

Remoting into user’s computer to perform troubleshoot.

Installing/troubleshoot software on mobile device.

SENIOR SPECIALIST TARGET CORPORATION OCTOBER 2018 – JANUARY 2019

Handled thousands of customer transaction in order to mitigate conflict.

Utilized ServiceNow software to communicate with team, supervisors, and customers.

Analyzed daily reports to ensure customer satisfaction was met.

Assisted customers with information regarding products, shipping information, and returns to resolve customer issues.

IT ASSISTANT NORTH HENNEPIN COMMUNITY COLLEGE JANUARY 2016 – JUNE 2018

Provided basic technical support for tier 1 tickets to students, staff and clients through the institution’s ticketing system to resolve issues quickly.

Supported department team with computer and network maintenance to complete organizational weekly tasks.

Updated intranet webpages for effective staff use and documented changes into the system.

Performed weekly maintenance on office equipment to ensure high performance.

MACHINIST II RMS JANUARY 2013 – JULY 2016

Provided provisional expertise with blueprints to ensure appropriate use of tools.

Inspected machine tools to maintain upkeep for use of operation.

Tracked paperwork such as EIP, SPC, and daily count sheets to record equipment usage.

Used several measurement tools to provide successful builds.

References will be given upon request

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