v Thilina Dushmantha Jayakody
Ø professional supervisor
Hardworking, self motivated, professional.
With 8+years of exceptional customer service
Experience in a range of deferent food establishments. Equipped with a track record of success in meeting/ outperforming each customer’s needs and exceptions in a warm Sincere and friendly manner.
Work experience
Supervisor (select 360)
v Universal food company
Select Fine dining restaurant kuwait
(2020/07/01- present)
• Managing workflow.
• Training new hires.
• Creating and managing team schedules.
• Reporting to HR and senior management.
• Evaluating performance and providing feedback.
• Identifying and applying career advancement opportunities.
• Helping to resolve employee issues and disputes
thilinadushmantha518@gma
il.com
(WhatsApp only )
Regular no
http://linkedin.com/in/thili
na-d-387552125
Nationality -: srilanka
Birthday -: 11:07:1989
Address-: kuwait(salmiya)
Religion-:Buddhist
Senior captain waiter
Ø Universal food company
Select Fine dining restaurant kuwait (2019/11 to 2020/06/30 ü Execute top quality customer service, including the greeting the guests in a Friendly manner as they arrive, receiving orders & accommodating the needs & requests of 150+ customer daily.
ü Competently utilize the pos to process the customer orders, complete payment transactions & issue receipts.
ü Maintain seamless day to day restaurant operations by deploying in depth knowledge of appropriate food handling techniques, such as proper soup temperatures & equipment cleaning procedures.
ü Design and delivery adequate training to 6 Newly hired waiter / waitress to acquaint them with the restaurants operation procedures, routine, policies, standards & best practice.
ü Persuasively introduced new menu item to customers and up selling food & beverage to 15% increase in customer purchases & subsequently boosting the monthly sales revenue by10%
Captain waiter
Ø The regency hotel kuwait (01/04/18-01:11:19)
In Room Dining ( 24/7)
ü Orchestrated exemplary service by greeting the guests courteously, taking order by phone, answer the call for guests & giving information, making sophisticated recommendations when requested, which resulted in over 90% customers satisfaction rate on based on feedback survey.
ü Persuasively introduced new menu item to customers and up selling food & beverage to 15% increase in customer purchases & subsequently boosting the monthly sales revenue by10%.
ü Received guest call & give a right information about hotel, regarding Resturent food, special offers.
ü Take order, repeat order, confirmed order,up sell,explain we’ll about order,Followed special guest request, mention time, payment method, thanking,give order to kitchen
(kot), check order, pick up,deliver, clearance & guest feed back all completely followed shift by shift
ü Make report, hand over shift.
Waiter/Store keeper
Ø The regency hotel kuwait (16/04/14-31/03/2018)
Banquet Department/out side catering event
ü Orchestrated exemplary service by greeting the guests courteously, taking order,
& giving information, making sophisticated recommendations when requested, which resulted in over 90% customers satisfaction rate on based on feedback survey.
ü Arrange which is belongs to banquet all store which is linen, stationeries, vip function equipment, cutlery & crockery, table & chair, other & clean. ü Daily BEO check & prepare the things for event, coordinate with banquet sales regarding set up, details about function & organizers. ü Take knowledge about service from superior which is the service (set menu
/passer round or buffet ) and set up wedding/meeting/ coffee break ü Team work/ proper communication/ try to finish work before you leave & give a proper hand over next shift
ü Make event report,close check.
Other work experience
§ Accounting Clark
H.N.B.bank of srilanka (04:11:2013-31:03:2014)
§ Sales Representative
C.B.L. Pvt company (munchee biscuit) (02:2011-10:2013)
§ Accounting Clark
Damro furniture company (07:2010-01:2011)
§ Financial advisors
Union bank Plc (02:2010-06:2010)
Education Qualification
§ Study in commerce & business management
(Kuli/ D:R:C:College srilanka)
Other Education qualification
§ AAT part 1,2,3, complete (associate of accounting technicians srilanka)
§ CAP complete (computerized accounting packages)
i. Accpac
ii. Sage
iii. Myob
iv. Quick book
v. Tally
§ Microsoft office course complete
Skills & competencies
• Conflict Resolution
• Superior coordination
• Food safety & hygiene
• Training & Development
• Excellence customer service
• Quality assurance
• Multitasking
• Health & safety regulations compliance
• Team work
• Well communication
• Hard working
• Well listener
Courses & training
§ Food & beverage service professional
§ Active listening/communication/telephone stranded /hygiene & grooming
§ Food safety & food hygiene
§ Guest complain handling
Achievement
v Employee of the month 2014 Oct :
v Employee of the month 2015 dec:
v Employee of the loyalty 2017
v Employee of the loyalty 2019
Volunteer experience
o Working as a bar attender in regency hotel kuwait out side catering event in embassy event
o Room dining training as barista 1 year regency hotel kuwait Interesting
Cricket . Reading . Play other indoor outdoor games Watching tv . Studying food& beverage Language
Ø English
Ø Hindi (speaking only )
Ø Arabic (general speak)
Ø Sinhala