v Thilina Dushmantha Jayakody

Ø professional supervisor

Hardworking, self motivated, professional.

With 8+years of exceptional customer service

Experience in a range of deferent food establishments. Equipped with a track record of success in meeting/ outperforming each customer’s needs and exceptions in a warm Sincere and friendly manner.

Work experience

Supervisor (select 360)

v Universal food company

Select Fine dining restaurant kuwait

(2020/07/01- present)

• Managing workflow.

• Training new hires.

• Creating and managing team schedules.

• Reporting to HR and senior management.

• Evaluating performance and providing feedback.

• Identifying and applying career advancement opportunities.

• Helping to resolve employee issues and disputes

thilinadushmantha518@gma

il.com

009**-********

(WhatsApp only )

Regular no

009**********

http://linkedin.com/in/thili

na-d-387552125

Nationality -: srilanka

Birthday -: 11:07:1989

Address-: kuwait(salmiya)

Religion-:Buddhist

Senior captain waiter

Ø Universal food company

Select Fine dining restaurant kuwait (2019/11 to 2020/06/30 ü Execute top quality customer service, including the greeting the guests in a Friendly manner as they arrive, receiving orders & accommodating the needs & requests of 150+ customer daily.

ü Competently utilize the pos to process the customer orders, complete payment transactions & issue receipts.

ü Maintain seamless day to day restaurant operations by deploying in depth knowledge of appropriate food handling techniques, such as proper soup temperatures & equipment cleaning procedures.

ü Design and delivery adequate training to 6 Newly hired waiter / waitress to acquaint them with the restaurants operation procedures, routine, policies, standards & best practice.

ü Persuasively introduced new menu item to customers and up selling food & beverage to 15% increase in customer purchases & subsequently boosting the monthly sales revenue by10%

Captain waiter

Ø The regency hotel kuwait (01/04/18-01:11:19)

In Room Dining ( 24/7)

ü Orchestrated exemplary service by greeting the guests courteously, taking order by phone, answer the call for guests & giving information, making sophisticated recommendations when requested, which resulted in over 90% customers satisfaction rate on based on feedback survey.

ü Persuasively introduced new menu item to customers and up selling food & beverage to 15% increase in customer purchases & subsequently boosting the monthly sales revenue by10%.

ü Received guest call & give a right information about hotel, regarding Resturent food, special offers.

ü Take order, repeat order, confirmed order,up sell,explain we’ll about order,Followed special guest request, mention time, payment method, thanking,give order to kitchen

(kot), check order, pick up,deliver, clearance & guest feed back all completely followed shift by shift

ü Make report, hand over shift.

Waiter/Store keeper

Ø The regency hotel kuwait (16/04/14-31/03/2018)

Banquet Department/out side catering event

ü Orchestrated exemplary service by greeting the guests courteously, taking order,

& giving information, making sophisticated recommendations when requested, which resulted in over 90% customers satisfaction rate on based on feedback survey.

ü Arrange which is belongs to banquet all store which is linen, stationeries, vip function equipment, cutlery & crockery, table & chair, other & clean. ü Daily BEO check & prepare the things for event, coordinate with banquet sales regarding set up, details about function & organizers. ü Take knowledge about service from superior which is the service (set menu

/passer round or buffet ) and set up wedding/meeting/ coffee break ü Team work/ proper communication/ try to finish work before you leave & give a proper hand over next shift

ü Make event report,close check.

Other work experience

§ Accounting Clark

H.N.B.bank of srilanka (04:11:2013-31:03:2014)

§ Sales Representative

C.B.L. Pvt company (munchee biscuit) (02:2011-10:2013)

§ Accounting Clark

Damro furniture company (07:2010-01:2011)

§ Financial advisors

Union bank Plc (02:2010-06:2010)

Education Qualification

§ Study in commerce & business management

(Kuli/ D:R:C:College srilanka)

Other Education qualification

§ AAT part 1,2,3, complete (associate of accounting technicians srilanka)

§ CAP complete (computerized accounting packages)

i. Accpac

ii. Sage

iii. Myob

iv. Quick book

v. Tally

§ Microsoft office course complete

Skills & competencies

• Conflict Resolution

• Superior coordination

• Food safety & hygiene

• Training & Development

• Excellence customer service

• Quality assurance

• Multitasking

• Health & safety regulations compliance

• Team work

• Well communication

• Hard working

• Well listener

Courses & training

§ Food & beverage service professional

§ Active listening/communication/telephone stranded /hygiene & grooming

§ Food safety & food hygiene

§ Guest complain handling

Achievement

v Employee of the month 2014 Oct :

v Employee of the month 2015 dec:

v Employee of the loyalty 2017

v Employee of the loyalty 2019

Volunteer experience

o Working as a bar attender in regency hotel kuwait out side catering event in embassy event

o Room dining training as barista 1 year regency hotel kuwait Interesting

Cricket . Reading . Play other indoor outdoor games Watching tv . Studying food& beverage Language

Ø English

Ø Hindi (speaking only )

Ø Arabic (general speak)

Ø Sinhala

Contact this candidate