Customer Service Admissions Coordinator
Resume:
Caroline Baird
Hattiesburg, MS *****
*************@*****.***
Work Experience
Admissions Coordinator
Center for Discovery - Newport Beach, CA
January 2021 to Present
Ensure a seamless experience for patients and families seeking treatment from eating disorders and mental health struggles. I conduct clinical assessments to qualify patients for inpatient, residential, or outpatient treatment and guide them through the admissions process from beginning to the time they walk in the door to admit. I verify insurance benefits and discuss in and out of network benefits with patients and families. I successfully and effectively manage extensive waiting lists and help patients find support in the interim while they wait for availability. I communicate with doctors, case managers, program directors, and others involved to assist in coordinating care for patients and families. Experienced in Salesforce and KIPU.
Server
Vibes Cafe - Long Beach, CA
January 2020 to June 2022
Familiarize guests with menu, inform of daily specials and seasonal menu items
• Accurately record and deliver all food and drink orders in a timely manner
• Extensive knowledge of the menu with ability to successfully pair drinks with dishes, knowledge of various dietary needs
• Experience with hosting
Buyer/Manager
The Abbey Boutique - Hattiesburg, MS
November 2017 to December 2019
Re-merchandise the store weekly, re-organize window and table displays, and change mannequins daily
● Strategically placed and moved clothes on rack to make store look cohesive and fresh
● Attended Atlanta Market in August 2019
● Studied, bought, budgeted, and planned to successfully fill store with latest trending seasonal styles according to consumer needs
● Made the schedule for sales associates, fully trained them in store and on computer software
● Consistently brainstormed sales strategies and organized monthly store events
● Maintained and built relationships with customers
● Social media management
Host/Server/Bartender
Crescent City Grill - Hattiesburg, MS
March 2016 to November 2017
Hosted, greeted guests, directed them to their seats, answered phone calls, made reservations and maintained organization
● Server, excellent customer service, mentioned in Yelp, exceptional time management
● Trained in the kitchen, extensive knowledge of all food and drink, worked over 40 hours a week Server
True Food Kitchen - Dallas, TX
February 2014 to February 2016
Educated and trained thoroughly in all services within the industry, food and drink preparation, allergy awareness, dietary needs and steps of service
● Learned and followed strict ingredient plans for cocktails while serving high volume of customers quickly and efficiently
● Extensive wine and craft beer knowledge, able to pair with food seamlessly
● Trained multiple new employees
● Consistently had highest sales for each shift
● Mentioned in Yelp reviews for outstanding service and product knowledge
● Built and maintained lasting relationships with new and existing customers
● Managed cash drawers ensuring every item is accounted for Education
Associate in Psychology
Texas Christian University - Fort Worth, TX
2009 to 2011
Highland Park High School - Dallas, TX
2005 to 2009
Skills
• Customer Service
Hospitality
Social Media
Communication
Time Management
Teamwork
Organization
Networking
Marketing
POS Systems
Memory
Leadership
• Restaurant Experience
• Bartending
• Serving Experience
• Social Media Management
• Event Planning
• Host/Hostess
• Medical terminology
• Insurance Verification
• Salesforce
• Crisis Intervention
• Case Management
• Behavioral Health
• Office Management
• Conflict Management
• Crisis Management
• Employee Orientation
• Microsoft Powerpoint
Certifications and Licenses
Food Handler Certification
Assessments
Receptionist — Expert
May 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Expert
Administrative Support — Highly Proficient
May 2020
Using basic scheduling and organizational skills in an office setting. Full results: Highly Proficient
Social Media — Proficient
May 2020
Creating content, communicating online, and building a brand's reputation. Full results: Proficient
Customer Focus & Orientation — Expert
May 2020
Responding to customer situations with sensitivity Full results: Expert
Food Service: Customer Situations — Expert
May 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Expert
Nursing Aide Skills — Highly Proficient
May 2020
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Highly Proficient
Customer Service — Highly Proficient
May 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Bartending — Highly Proficient
June 2020
Understanding, pouring, and mixing drink orders
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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