Caroline Baird

Hattiesburg, MS *****

adrb3e@r.postjobfree.com

+1-601-***-****

Work Experience

Admissions Coordinator

Center for Discovery - Newport Beach, CA

January 2021 to Present

Ensure a seamless experience for patients and families seeking treatment from eating disorders and mental health struggles. I conduct clinical assessments to qualify patients for inpatient, residential, or outpatient treatment and guide them through the admissions process from beginning to the time they walk in the door to admit. I verify insurance benefits and discuss in and out of network benefits with patients and families. I successfully and effectively manage extensive waiting lists and help patients find support in the interim while they wait for availability. I communicate with doctors, case managers, program directors, and others involved to assist in coordinating care for patients and families. Experienced in Salesforce and KIPU.

Server

Vibes Cafe - Long Beach, CA

January 2020 to June 2022

Familiarize guests with menu, inform of daily specials and seasonal menu items

• Accurately record and deliver all food and drink orders in a timely manner

• Extensive knowledge of the menu with ability to successfully pair drinks with dishes, knowledge of various dietary needs

• Experience with hosting

Buyer/Manager

The Abbey Boutique - Hattiesburg, MS

November 2017 to December 2019

Re-merchandise the store weekly, re-organize window and table displays, and change mannequins daily

● Strategically placed and moved clothes on rack to make store look cohesive and fresh

● Attended Atlanta Market in August 2019

● Studied, bought, budgeted, and planned to successfully fill store with latest trending seasonal styles according to consumer needs

● Made the schedule for sales associates, fully trained them in store and on computer software

● Consistently brainstormed sales strategies and organized monthly store events

● Maintained and built relationships with customers

● Social media management

Host/Server/Bartender

Crescent City Grill - Hattiesburg, MS

March 2016 to November 2017

Hosted, greeted guests, directed them to their seats, answered phone calls, made reservations and maintained organization

● Server, excellent customer service, mentioned in Yelp, exceptional time management

● Trained in the kitchen, extensive knowledge of all food and drink, worked over 40 hours a week Server

True Food Kitchen - Dallas, TX

February 2014 to February 2016

Educated and trained thoroughly in all services within the industry, food and drink preparation, allergy awareness, dietary needs and steps of service

● Learned and followed strict ingredient plans for cocktails while serving high volume of customers quickly and efficiently

● Extensive wine and craft beer knowledge, able to pair with food seamlessly

● Trained multiple new employees

● Consistently had highest sales for each shift

● Mentioned in Yelp reviews for outstanding service and product knowledge

● Built and maintained lasting relationships with new and existing customers

● Managed cash drawers ensuring every item is accounted for Education

Associate in Psychology

Texas Christian University - Fort Worth, TX

2009 to 2011

Highland Park High School - Dallas, TX

2005 to 2009

Skills

• Customer Service

Hospitality

Social Media

Communication

Time Management

Teamwork

Organization

Networking

Marketing

POS Systems

Memory

Leadership

• Restaurant Experience

• Bartending

• Serving Experience

• Social Media Management

• Event Planning

• Host/Hostess

• Medical terminology

• Insurance Verification

• Salesforce

• Crisis Intervention

• Case Management

• Behavioral Health

• Office Management

• Conflict Management

• Crisis Management

• Employee Orientation

• Microsoft Powerpoint

Certifications and Licenses

Food Handler Certification

Assessments

Receptionist — Expert

May 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Expert

Administrative Support — Highly Proficient

May 2020

Using basic scheduling and organizational skills in an office setting. Full results: Highly Proficient

Social Media — Proficient

May 2020

Creating content, communicating online, and building a brand's reputation. Full results: Proficient

Customer Focus & Orientation — Expert

May 2020

Responding to customer situations with sensitivity Full results: Expert

Food Service: Customer Situations — Expert

May 2020

Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Expert

Nursing Aide Skills — Highly Proficient

May 2020

Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Highly Proficient

Customer Service — Highly Proficient

May 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Bartending — Highly Proficient

June 2020

Understanding, pouring, and mixing drink orders

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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