Customer Service Bar Manager

Greg Young

San Diego, CA 858-***-**** *******@*****.***

Passionate, spirited, and accomplished service and bar manager with 17 years of experience; proven to drive sales growth, reduce costs and build both business and personal relationships through product knowledge and quality service.

EXPERIENCE

Sheraton Carlsbad Resort — Food and Beverage Outlets Manager MARCH 2022 - PRESENT

Manage chef, kitchen sta, and service team to provide stellar dining experience for patrons. Oversee administrative tasks, including bookkeeping, training, equipment and food ordering, maintenance, and other needs as they arise. Maintain communication with management sta of hotel and corporate directors. Prepare annual and monthly budgets, cost analysis, employee performance reviews, and additional quarterly reports. Interact daily with hotel and dining guests to promote brand and accept feedback.

Helia Brewing — Director of Operations

MARCH 2021 - PRESENT

Built relationships with local businesses and thirsty humans. Oversaw production and manage brewery inventory. Introduced new ideas to boost brand recognition and facilitate growth with new and existing partners. Maui Brewing Co. Kailua — Bar and Service Manager

OCTOBER 2018- FEBRUARY 2020

Hired, trained, and monitored performance of service and bar department sta . Defined department objectives to maximize e ciency and enhance guest experience. Communicated managerial initiatives to department employees. Improved customer satisfaction by listening to complaints and developing appropriate solutions. Created performance-based schedules to manage restaurant needs

Jakes Del Mar — Server Captain and Lead Bartender

MARCH 2003- SEPTEMBER 2018

Assigned work tasks and coordinated employee activities to provide e cient, successful service. Trained incoming sta on restaurant procedures and company culture. Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales. Cultivated warm relationships with regular customers through knowledgeable, enthusiastic service. Colorfully verbalized menu items and suggested appropriate options for food allergy concerns. References available upon request

SKILLS

Extensive food and wine

knowledge

Customer service and rapport

Employee training and

management

Business forecasting

Budget development and

control

Scheduling optimization

Working knowledge of

multiple software platforms

Authentic, Creative,

Enthusiastic

EDUCATION

Mira Costa College

Associate of Arts in

Communications

Contact this candidate