Business Analyst Sales Manager

Lonnie J. Fluck

******@********************.*** • 612-***-****

Becker, MN

Professional Summary

Human Resources Director with recruiting, management and HR experience who believes in putting the people first to build top rated employment teams. Collaborative, analytical, logical, communicative style allow the development and execution of hiring strategies that attract and retain top talent.

Experience Synopsis

23 years of HR and 15+ years of management experience.

Advised Executive Management on employment law legal matters, compliance, compensation/ wage planning and employee advancement programs.

Sourced, evaluated, and managed third party providers to ensure high levels service, resource management, outsourcing competence, and high ROI. Installed and served as SME and administrator for four ATS systems.

Developed workforce planning forecasts, business intelligence and competitive intelligence to be able to create and implement hiring strategies.

Conducted compensation studies within internal and external sources to determine market rates for candidates in numerous classifications, salary ranges and pay structures.

Skilled with MS Office using advanced excel functions for statistical analysis.

Core Competencies

Talent Acquisition

Human Resources

Process Automation

IT Leadership

Recruiting/Sourcing

Contractor Management

Process Improvement

Annual Reviews

Change Management

Resource Management

3rd Party Vendor Management

RFI/RFP

Software Selection

Project Management

Conflict Management

Communication

Applicant Tracking System

Analytics

Risk Management

Capital/Operational Budgets

Professional Experience

Cross Talent Solutions, July 2020- Present

Director of Talent Acquisition

Managed all phases of startup HR Consulting firm and made profitable within 5 months.

Planned, lead, developed, coordinated, and implemented policies, processes, training, initiatives, and surveys to support clients human resource compliance and strategy needs with a concentration on talent acquisition, total rewards, and compensation analysis.

Wrote job descriptions in a more inclusive format to help organization drive female applicants from 27% to 47% in six months.

Met with clients to identify sales, staffing, and recruiting needs and developed and executed strategies to attract hard to find employees.

Competed contract at CSM implementing electronic onboarding through UKG and reduced open job opening from 277 to 134 in just over 3 months.

Completed contract at Cargill concentrating on diversity and inclusion working as part of the compensation group creating job descriptions that were standardized to promote diversity and inclusion and compensation rate equity

Project Consulting Group, May 2014 – April 2020

Sr. Resource Director

Innovated recruiting strategy to solidify position in constant turnover and transform the position to produce $80-110K per month in margin.

Hired more than 20 high level employees on an annual basis.

Sourced, interviewed, mentored, coached, orientated, hired, retained and fired employees.

Transformed recruiting plan for using for third party agencies and managing their efforts and grew that portion of the business to over $500,000.

Ensured hiring practices followed Federal, State, Local Government and company laws and regulations.

Partnered with management to provide performance management strategies for employees and develop training and certification plans resulting in a higher than average retention rate.

Mentored and trained incoming employees on hiring best practices and techniques.

Spearheaded vendor management programs improving overall responsiveness by more than 50%.

Conducted requirements gathering sessions, documented requirements, assisted in writing RFP, conducted vendor selection and selected CRM system.

Created data models, cleaned data, wrote workflow process planning documentation, created and executed quality assurance test plan and oversaw every SDLC phase of implementation of Mindscope CRM/ATS system.

Consulted with 3rd party vendors to improve reporting analytics for key performance Indication (KPI) metrics.

Tech-Pro, December 1997 – May 2014

Vice President of Recruiting/ Recruiting Team Lead

Designed growth strategies that allowed company to grow by 40%.

Lead hiring activities and initiatives to exceed annual individual and company sales objectives pushing revenue to $20 million.

Drove the day to day activities for the recruiting staff including compensation negotiation, market analysis, troubleshooting, recruiting metric creation and analysis, creating recruiting strategies and assigning resources to specific projects.

Project Managed deployments aligned with departmental goals of billable utilization, profitability and resource job satisfaction for Adobe LiveCycle/ Flex/AEM/CQ and Quality Assurance teams driving profit margins of 40% for projects.

Launched retention strategies to employ specialized resources to focus on employee needs improving retention by 10%.

Evaluated due diligence documents, evaluated system integration options, prepared confidentiality agreements, analyzed compensation plans and integrated personnel for Mergers and Acquisitions.

Drove hiring and sponsorship process of H1, L1 Visa candidates.

Performed Human Resource activities including Payroll, New Hire Orientation, Performance Reviews, Problem-Solving, Employee Retention and Training.

Developed and analyzed key KPI’s, facilitated data reviews, identified and understood trends related to application performance and operational efficiencies.

Set, analyzed, and adjusted pricing and packaging guidelines for different offerings and product lines based on conclusions drawn from qualitative and quantitative data on market evaluation and competitors.

Built training plans for training classes and created content to match needs of class personnel.

Set standards for document management and call tracking within Bullhorn ATS.

Negotiated or mediated conflicts, making concessions while accomplishing goals and protecting interests of both the candidate and the company.

Met with clients and stakeholders to define needs, problem solve and drive solutions to meet business needs.

Listened to customers, clients, economists, and networking groups to develop workforce planning forecasts, business intelligence and competitive intelligence to be able to create and implement hiring strategies.

Generated and analyzed daily, weekly, monthly, and quarterly metrics. Reported on trends, compared with industry intelligence, and proposed appropriate operational changes based on those trends.

Collaborated with Operations, Accounting, Sales, Recruiting and Management to development new policies and procedures, as necessary.

Developed proposals, prepared RFP responses, conducted ROI analysis, negotiated Statement of Works (SOW) contracts and negotiated master vendor contracts.

Observed and evaluated application of recruitment techniques in Bullhorn ATS and WebPas ATS to develop time saving processes to allow for greater use of the application.

Led team in Annual Revenue and Gross Margin starting in 2006.

Led team in placements for 8 of the last 10 years.

Presidents club award winner seven times for outstanding contributions to the company.

Placed more than 40 people per year and generated more than $4 million dollars a year in revenue personally.

Established QA practice and worked dual roles as recruiting and QA director. Grew QA organization into one of the five largest in Twin Cities. Earned CTFL accreditation.

Reviewed resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements and business need and helped qualified candidates enhance resume presentation to maximize success in vendor managed accounts.

Managed and coordinated communication with candidates, including interview preparation, process overview, setting expectations, post-offer discussions, closing, offer letter review and general onboarding.

Created and implemented employment marketing strategies to attract passive job seekers.

Incorporated tracking and utilization of key staffing metrics designed to measure and predict staffing activity.

Developed and maintained strong working relationships with respective hiring leaders to create a partnership that yields success, predictable results and credibility.

Leveraged online recruiting resources and in-house ATS to identify, attract and recruit top tier talent.

Pipelined key talent utilizing candidate research and improving sourcing techniques.

Expanded recruiting capabilities for onshore, offshore and virtual models driving more geographical coverage and faster response times.

Established VIVIT user group in Des Moines and assisted in getting chapter started in the Twin Cities for HP.

Developed expertise in Bullhorn, Insight Squared, VMS Express and WebPas methodologies and worked to customize and handle maintenance for ATS systems to best fit our needs.

Collaborated with the staff and vendors to understand requirements and vendor capabilities and provided expertise to define and develop appropriate solutions during software selection and implementation process, building solution on best practices.

Defined and articulated project risk items to ensure to mitigate, remedy or assume the risk.

Administered and configured Bullhorn and Insight Squared systems to provide analytics to support change management activities in our performance improvement efforts.

Created on-site training for users upon launch; provided continual assistance to users to create the highest level of comfort and confidence in the Bullhorn system to maximize efficiency.

Directed all activities around implementations, including facilitating scoping sessions, documenting functional specifications, leading project teams, managing expectations, and maintaining management satisfaction.

Using understanding of Web API technologies and programming methodologies coached development teams to automate data movement processes.

Defined business requirements for special projects and designed and managed the creation of internal reports. Wrote test plans and executed tests for report creations and migrations.

Headed three data migrations and performed functional and data validation testing on new CRM systems and enterprise reporting applications.

Created excel reports using advanced excel functions to allow for data analysis.

Previous Positions

US Link - Account Executive

Marcus Media - Regional Sales Manager

TCI Media Services - State Sales Manager/ Local Sales Manager/ Account Executive

Education

Bachelor of Science, Mass Communication/ Business Management, Buena Vista University

Associate of Arts, Waldorf College

Certifications/ Organizational Involvement

CIR – Certified Internet Recruiter - AIRS

CTFL – Certified Tester Foundation Level – ISTQB

SPHR – Senior Professional of Human Resouces

VP Technology for MN Chapter of IIBA 2017-2019. Named Global Chapter of the Year both years.

IIBA (Business Analyst Group) - Member

SHRM member

Excel certified – LinkedIN

Position Types / Industries

Hired employees in: Corporate level positions, IT, program management, project management, business analysis, engineering, supply chain, research, operations, clinical, support staff, sales, R&D, HR, QA, development and many other positions.

Industries: Software, Food, Healthcare, Medical Device, Government, Financial Services, Banking, Manufacturing, Transportation, Logistics, Distribution, Retail, and Hospital industries

Additional Skills

Vendor Selection, Contract Negotiation, Technical Services, Matrixed organizations, organizational development, Needs Assessment, Learning and Development, Training, Candidate Interviews, Job Descriptions, Complaint investigation, Database analysis, Data Analysis, Networking, Troubleshoot, Qualifying Resources, Coach, Mentor, Counsel, SAP, ERP, Excel, Word, PowerPoint, Visio, Relationship Building, Outside Sales, Sales Training, Strategic Analysis, Organizational Compliance, Brand, Business Administration, Business Systems, Development, ADKAR, ProSci, HRIS, Mergers & Acquisition, Employee Relations, Legal, Labor Law, Strategic Direction, Talent Development, Investigate, Six Sigma, Agile, Business Intelligence (BI)

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