Travel Agent
Resume:
Rachel Emry
Ankeny, IA *****
*************@*****.***
Committed and Self-Motivated individual with exceptional customer service and decision making skills. Strong work ethic and professional demeanor. Looking to transition into a managent position while bringing new ideas to the role
Authorized to work in the US for any employer
Work Experience
Travel Agent
ARCHER TRAVEL SERVICE, INC. - Remote
August 2021 to Present
• Contact clients and present best possible options for meeting booking needs. Office Manager
Tappendorf Plumbing - Davenport, IA
March 2021 to Present
• Analyze and optimize operations including bookkeeping, payroll, supplies, and other clerical services.
• Answer all calls and schedule work
Assistant Property Manager
Jordan Creek Apartments now Eastwood on Grand - West Des Moines, IA October 2018 to December 2020
• Assist residents with any and all questions or concerns
• Schedule and show available apartments to potential residents and answer any questions about the community
• in charge of leases, renewals, and collecting rent payments.
• on call 24/7 for emergencies
Bartender
Prairie Meadows Racetrack and Casino, Inc. - Altoona, IA April 2018 to January 2019
• Made specialty drinks for guests in a timely and efficient manner Bartender
Sharkys bar and grill - Davenport, IA
September 2016 to February 2018
• Made drinks for patrons in a timely manner
• logged in food and drink orders on POS
Sales Account Representative
AVG Automation - Davenport, IA
May 2015 to August 2016
Responsibilities
• Interact with clients to introduce new line of products, build customer relationships and make sales.
• Learning about automation products and stronger sales pitches. Skills Used
People skills, customer service skills, persistence. Club Host
Rhythm City Casino - Davenport, IA
January 2015 to May 2015
Responsibilities
•Oversee Club Host duties dealing with VIP such as booking hotel reservations and issuing comps.
•Contacted active and inactive guests by mail and by phone with information about promotions and upcoming events.
•Updated guests accounts and information on a daily basis.
•Liaised directly with customers to meet needs and maintain satisfaction.
• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Skills Used
•People skills, problem solving
AT&T Customer Service Representative
AT&T call center - Davenport, IA
September 2014 to December 2014
Responsibilities
• Assist customers via phone.
• Address customer service inquiries in a timely and accurate fashion.
• Make reasonable procedure exceptions to accommodate unusual customer requests. Accomplishments
• Learning new skills to help out in everyday situations. Cocktail Waitress/Front Desk
Sharkys Bar and Grill - Davenport, IA
January 2014 to September 2014
•Turn on/off pool lights, collect from clientele, service customers, keep area very clean.
•Maintained full knowledge of bar and menu items and made recommendations.
•Delivered quality food and beverage service to guests in a responsible manner.
•Collected money and made change.
•Upheld a high standard of cleanliness in all work areas.
•Performed closing duties including cleaning, sanitizing and replenishing.
•Made engaging connections with guests to create loyalty. Bartender/Head Server/Busser/Dishwasher
Blueport Junction - Davenport, IA
August 2010 to December 2013
•Cleaned bars, work areas, and tables
•Informed patrons of establishment specialties and features Loaded
•Performed dishwasher duties
•Performed serving, cleaning, and stocking duties in establishments
•Took beverage orders from serving staff or directly from patrons
•Responded to resident or guest complaints regarding food or service
•Regularly checked on guests' satisfaction.
Education
Diploma in basic
Davenport West High School - Davenport, IA
2008 to 2012
Skills
• Adaptive Team Player
• Experience using Yardi, Rent Manager, Appfolio and Onesite (2 years)
• Fair Housing Regulations
• Property Leasing
• MS Word, Excel, and Outlook (10+ years)
• Property Management
• Customer service
Languages
• English - Expert
• Korean - Beginner
Certifications and Licenses
Crime Free Multi Housing
Present
Crime Free and Drug Free Multi Housing Certifications Assessments
Administrative assistant/receptionist — Highly Proficient February 2021
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Attention to detail — Highly Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Retail customer service — Highly Proficient
July 2021
Comprehending and responding to retail customer needs Full results: Highly Proficient
Data entry: Attention to detail — Highly Proficient March 2022
Maintaining data integrity by detecting errors
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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