Customer Service Sales Manager
Resume:
Ashley Brown
Area sales manager
Loganville, GA *0052
************@*****.***
Highly gifted and experienced sales professional. Strong sales background in specialty products. Authorized to work in the US for any employer
Work Experience
Area Sales Manager
Cosmoprof - Atlanta, GA
December 2020 to June 2022
• Recruiting, training, supervising staff
• Maintaining inspirational work environments
• Manage customer complaints/inquiries
• Overseeing sales training workshops, (group/individual)
• Provide business training for salon owners
• Maximizing profitability and setting/meeting sales targets, including coaching and motivating staff to do so.
• Perform quarterly reviews of all store managers
• Daily coaching/feedback for all staff levels
• Lead weekly management sales meetings to set expectations and address concerns
• Oversee all phases of inventory/loss prevention
• Represent Cosmoprof at career fairs, industry events
• Manage schedules
Area Sales Manager
Salon service group - Milwaukee, WI
October 2019 to March 2020
• Help clients generate additional income by selling retail and add-on services
• Lead salon owners/sales reps towards increasing profitability
• In Salon sales presentations with same day closings
• Achieve monthly sales goals
• Monitor sales trends and selling behaviors of area store managers
• Lead Sales planning training/classes
Design Consultant/ Outiside Sales
Bazaar Home Decorating Center - Waukesha, WI
August 2017 to September 2019
• Managed overall design process: from building relationships with customers, defining their specific needs, scheduling appointments for in-home consultation and in-store presentations, to sales and follow- up.
• Provided clients with individualized design solutions that are consistent with their lifestyle, preferences and budget
• Utilized Hunter Douglas design application software and creative skills to showcase the suggested window treatment, fabric selection and installation options.
• Managed projects to ensure the final design was implemented according to schedule and at the highest quality.
Store Manager
Bare Minerals Boutique - Glendale, WI
August 2012 to June 2017
• Lead team in sales and create a positive shopping experience
• Open/close the store (bank deposits)
• Handle team schedules
• Manage inventory and floor set changes
• Resolve all customer service issues/concerns
• Complete all required leadership programs/courses
• Customer obsession (genuine, attentive, hands-on customer service)
• Address all customer skin care concerns
• Perform mini facials, makeup applications
Regional Sales Educator
Mirabella Beauty - Milwaukee, WI
January 2013 to September 2015
• Educate new contracted salons how to sell/apply the Mirabella way
• Provide coaching feedback
• Provide support for upcoming salons looking to increase revenue with makeup
• Teach sales planning techniques
• Conduct performance reviews
• Participate in tradeshow across the country
• Assist reps with territory expansion
• Monitor sales trends
• Develop reps into successful business people
Education
Cosmetology in Cosmetology
VICI Beauty School - Milwaukee, WI
July 2012 to July 2015
Skills
• Scheduling
• Team Building
• Retail Management
• Merchandising
• Sales
• Customer Service
• Management
• Operations
• Retail
• Training
• Teaching Experience
• Leadership Experience
• Retail Sales
• Financial Acumen
Assessments
Management & Leadership Skills: Impact & Influence — Highly Proficient May 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Highly Proficient
Attention to Detail — Expert
May 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Expert
Sales Skills — Highly Proficient
May 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Highly Proficient
Numerical Reasoning Skills — Highly Proficient
May 2020
Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs.
Full results: Highly Proficient
Active Listening — Expert
May 2020
Actively listening and appropriately responding in conversations Full results: Expert
Outside Sales — Expert
May 2020
Actively listening and responding appropriately; performing common sales calculations. Full results: Expert
Sales Fit — Proficient
May 2020
Measures the traits that are important for success in sales positions. Full results: Proficient
Attention to Detail — Proficient
October 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales Skills — Highly Proficient
August 2020
Influencing and negotiating with customers
Full results: Highly Proficient
Management & Leadership Skills: Planning & Execution — Highly Proficient August 2020
Planning and managing resources to accomplish organizational goals Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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