Director of Human Resources
Resume:
AMBER ROSE BENCHEA
Tucson, Arizona
*************@*****.***
www.linkedin.com/in/amberbenchea
PROFESSIONAL SUMMARY
Forward-thinking Human Resources (HR) professional, USAF veteran, with over 15 years of extensive experience partnering and collaborating with operations, business, and functional leaders across matrixed organizations to translate strategic business objectives and manage change. Flexible coaching style with executive leadership teams focusing on development, analysis, administration, and leading human resource and organizational programs in direct support of strengthening business processes and performance consistent with strategic objectives and visions globally. Uniquely qualified in leading project teams and functions to support HR strategic planning initiatives, operations, and process improvements for scalable interventions. Key functional consultant to matrixed leadership and management driving buy-in and engagement of employee development, change management, diversity, equity & inclusion (DE&I), succession planning, organizational effectiveness, workforce planning, and leadership capability and potential activities. Exercised the necessary leadership to provide and sustain a mission-ready workforce to execute the organization’s mission through actionable project plans using relevant strategic documents. Successful planning and execution of HR programs to strategically transform and manage emerging requirements to drive balanced resolution soonest. Particularly adept at building teams to evaluate and streamline operations workflows to maximize employee performance and organizational effectiveness. Passion for strengthening high-performance teams supporting all aspects of HR affecting talent acquisition, technical and professional training, benefits, and career progression at the individual and organizational level.
KEY FUNCTIONAL AREAS
Talent Acquisition DE&I
Change Management
Retention
Leadership Development
Performance Management
Employee Development
Workforce & Succession Planning
FMLA
Organizational Development
PROFESSIONAL EXPERIENCE
Sabino Recovery Group Tucson, Arizona 02/2022- Present
Director of Human Resources
Directs all staffing activities for a Private Behavior Health in Resident Trauma and Treatment Recovery Center. Provides an employee oriented, high performance culture that emphasizes empowerment, quality, productivity, goal attainment, and exceptional recruitment with an ongoing development of a superior workforce. Demonstrates an understanding of legal guidelines that ensure all persons are treated ethically, morally, and within the requirements of the law. Knowledge and practice of FLSA, FMLA, ADA, EEO, OSHA, COBRA, etc., with the understanding of state and federal laws.
Conducted multiple workplace investigations to ensure company and employee standards are met and or exceeded
Coached and directed Executive leaders and managers on employee discipline, PIPs and career development
Initiated conversations with all 77 employees within the first 60 days for feedback on the pulse and culture of the organization. Used feedback to correct, retain, and terminate employees to ensure a positive and productive work environment for all employees
Managed performance appraisals by training and guiding management on the appraisal and evaluation process
Planned a community town hall meeting with CEO to allow questions and transparent answers from leadership
Creatively and proactively recruited for 11 vacant positions, revamped all job descriptions and job Ads, kept up to date with market compensation and highly sought after benefits
Implemented new human resource system for onboarding and off boarding, streamlined the process saving 3 hours per new hire
Conducted exit interviews with employees who voluntarily separated to identify trends and issues
United States Air Force Various Global Locations 2006 – Present
Director of Human Resources (2020 – Present)
Manages 39 programs with oversight for organizational development, strategic planning and execution, recruitment and staffing, employee and labor relations, performance management, leadership development, and change management supporting operations. Accountable for 10-member HR team and $3B operations and support budget supporting 1,000 employees across seven locations. Selected to lead HR operations with accountability for strategic vision and direction, workplace safety, recruitment and staffing, compensation and benefits, organizational development. Led and trained 15 direct reports, created training that expanded training to 1.8K personnel. Served as management representative in employee grievances/arbitrations and disciplinary proceedings. Project lead in devising and executing strategic plans. Supported employment relations, EEO, and DE&I investigations.
Led 15 direct report member team thru 100K personnel actions/yr w/25% annual staff turnover, supporting 3K members within multiple key roles responsible for 5 operational units across the US with $8B in assets
Established training/high-potential employee program for 7 departments; led 32 managers across 8 career fields…created tracking system f/3.2K tasks—benchmarked across 4 business units, input for succession planning
Led department merger & acquisition project; planned process…integrated 2 new business units—cut implementation by 3 mos, recognized as company best practice
Created mid-lvl mgr coaching course; adopted instructional sys design…penn’d 5-day seminar—bridged formal education gap f/500 mid-lvl employees focusing on agile environments & critical thinking
Collaborated w/IT on $1.5M emerging technology project; est’d business case f/1.3K assets—upgraded HR Info sys capabilities 3 mos early, trn’d 1.5K employees
Deputy Director of Human Resources 08/2012 – 04/2020
Directed all staffing activities for 1,000-member organization to include leadership development, coaching, policy development and implementation, employee orientation, and personnel services. Managed four direct reports. Planned and coordinated focus groups to address emerging technological advances and several greenfield operations. Prepared and launched strategic HR harmonization strategy implementation plan. Developed and managed multiple personnel expense budgets. Leveraged strategic partnerships across several business units leveraging collaboration with multiple levels of leadership to increase retention efforts by 15%. Streamlined business workflows to significantly reduce time for filling critical vacancies during 25% turnover rate.
Managed high potential employee program; drove DE&I assessment/identified business objectives—implemented initiative across 3 global business units w/74 HR partners, 955 positions
Authored employee development handbook; analyzed policies/hosted weekly info sessions—updated QR code tech, reduced HR consultation calls 30% for new hires
HR Info sys rollout lead; steered 5 team committee…created strategy & implementation toolset—policy and changes implemented 3 months earlier than scheduled across 5 business units/1K personnel
Steered site activation for 3 business units; liaised w/7 support agencies & local community…expedited 25 families/on-boarded 400 personnel within 3 months—stood-up operations 4 months early
Rejuvenated on-boarding program; performed root cause analysis/solved bottleneck issues—created ambassador initiative & tracker/reduced on-boarding time 3 weeks
Human Resource Generalist 09/2006 – 08/2012
Provided leadership and support for centralized and decentralized human resource department serving more than 30,000 employees. Developed and managed talent development and management strategies, organizational effectiveness, and diversity, equity & inclusion programs. Tracked and managed applicant referrals, performance evaluations, retention, retirements, and interviews. Established SharePoint and Access databases to measure and analyze personnel indicators that measured performance. Served as part of a cross-functional team creating HR processes and software requirements to develop HR business applications and systems to track on-boarding processes, payment information, and employee information. Investigated and resolve employee relations issues.
Collaborated w/3 HR organizations; led weekly meets…managed diversity & inclusion program implementation—closed negative climate survey trends 4 mos early/incrs’d 6 mos follow-up to positive 25%
Executed 15K employee transactions f/global ops; solved workflow challenge/11 min wait--crushed metrics 35%
Managed talent development program; liaised w/mid-lvl managers to address competency gaps—overhauled 20% of curriculum/moved training 2 years earlier in employee’s career
DE&I task lead; conducted demographic analysis/addressed policy gaps—est’d trng program/inclusive teaming
Thrives in fast-paced environment; chaired re-restructure initiative w/4 working group leads across 7 programs—reduced workflows 15%/repurposed 8 FTE positions f/understaffed positions
EDUCATION
MS in Human Resources Management Walden University Expected 2023
Bachelor of Science- Psychology Ashford University 2016
AAS-Human Resources Community College of the Air Force 2014
AAS- General Studies University of Phoenix 2012
TRAINING DEVELOPMENT
Strategic Initiatives & Planning Facilitation & Mediation Aligning HR with Overall Business Strategy Coaching Defensiveness Out of Employees Change Management Employee Retention Executive and Manager Development
TECHNICAL COMPETENCIES
Software: Microsoft Office Suite 365 (e.g., PowerPoint, Excel, Word, Project, Teams)
HR Business Applications – PeopleSoft, Applicant Tracking, Cognos, Oracle, iSolved, Indeed, Linkedin
Operating Systems: Mac / Microsoft Windows
VOLUNTEER EXPERIENCE
Habitat for Humanity Tampa, Florida & Altus, Oklahoma-Building/repairing homes for those in need & built meals kits to send overseas, handed out socks for the homeless
Solano Recovery Fairfield, California –Initiated an Annual Turkey Fundraiser, collected non-perishable food, clothes, and served hot meals
Refuge for Women Las Vegas, Nevada- Organized volunteers to collect thousands of items for girls and women who were victims of sex trafficking and sexual exploitation from around the world
WHY SHOULD YOU HIRE ME?
I am a humble and honest transformational leader. I have a proven background of leading people to success; professionally and personally. I highly value taking care of people and I have a business acumen that makes me stand out amongst most crowds. There is not a problem I cannot solve either individually or with a team of people. I do well with stress and enjoy a good challenge especially when it ends with a goal expectation being met. People are highly valuable, without them your organization will not be successful for the long run. Let me help you take care of your people.
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