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Front Desk Customer Service, management

Location:
Salinas, CA, 93901
Salary:
45,000.00
Posted:
June 08, 2022

Contact this candidate

Resume:

Sherrie Ward

** ******** ***** **** **

Salinas CA 93906

831-***-****

adrb25@r.postjobfree.com

Objective

To provide the best customer service possible

Personal Profile

I am looking for an opportunity to a part of a company as great as yours. Please consider the following.

I have more then 30 years of management and administrative experience in diverse business settings.

I am committed to delivering excellence on all projects. I am Articulate and have superior verbal, written and computer skills

I have high personal integrity, which allows me to be a confident and persuasive team-builder, with strong presentation skills. I am able to relate to and create trust in all.

Achievements

A highly organized and friendly professional, able to establish long-term, positive and fun relationships with clients, co-workers and outside resources.

Respected consultant to the industry providing insight into current operational practices and trend analysis.

Executive accountability for strategic planning, staffing, menu creation, new business development.

Managing changes within the demanding and pressurized business environment. Experience

Logistics

09/2018 - present Amerit Fleet Solutions

Salinas, CA

Specializing in helping maintaining AT&T’s Vehicle fleet.

Making appointments with outside vendors for repair services. Making sure vendors are paid in a timely fashion. Keeping records up to date.

Manager

02/2016- 05/2018 Sodexo. Salinas, CA

Specializing in day to day running operations. Hiring and training new staff. Marketing business, making and meeting new sales goals.

Marketing Manager/General Manager

03/2012- 1/2016 Papa John's. Monterey, CA

Specializing in opening and closing operations. Hiring and training new staff. Bring in new business, making and meeting new sales goals.

Sales Manager

11/2011-8/2012 AppStar Financial San Diego, CA

Growing business and converting customer’s current credit card processing to AppStar processing. Meeting targets and surpassing new customer goals.

Front Desk Agent

07/2010 –11/2011 Hyatt Highlands Carmel, CA

Top front desk agent for an exclusive luxury hotel in a private club environment in the Highlands Carmel.

Assistant General Manager

02/2006 –05/2010 Boston Market

Stamford, CT

Specializing in opening and closing operations for four years as an assistant general manager and trend analysis for national hospitality provider.

Operations Manager/Head Chef

03/2003–07/2005 . Gloria Wise Boys and Girls Club

Bronx, NY

Proven leadership ability for three years as a mentor, head chef and operations Manager. Providing twelve hundred meals a day for senior citizens and a summer youth camp.

Assistant Manager

05/1990– 01/2000. British Airways/Call Center

Jackson Heights, NY

Assistant Manager for British Airways technology solutions provider for customer service trouble shooting inquires and union delegations, received highest number of customer appreciation letters during ten years of service. Insuring airline industry policy, “To Fly To Serve”.

References

Available upon request.



Contact this candidate