Front Desk Customer Service, management
Resume:
Sherrie Ward
Salinas CA 93906
***************@***.***
Objective
To provide the best customer service possible
Personal Profile
I am looking for an opportunity to a part of a company as great as yours. Please consider the following.
I have more then 30 years of management and administrative experience in diverse business settings.
I am committed to delivering excellence on all projects. I am Articulate and have superior verbal, written and computer skills
I have high personal integrity, which allows me to be a confident and persuasive team-builder, with strong presentation skills. I am able to relate to and create trust in all.
Achievements
A highly organized and friendly professional, able to establish long-term, positive and fun relationships with clients, co-workers and outside resources.
Respected consultant to the industry providing insight into current operational practices and trend analysis.
Executive accountability for strategic planning, staffing, menu creation, new business development.
Managing changes within the demanding and pressurized business environment. Experience
Logistics
09/2018 - present Amerit Fleet Solutions
Salinas, CA
Specializing in helping maintaining AT&T’s Vehicle fleet.
Making appointments with outside vendors for repair services. Making sure vendors are paid in a timely fashion. Keeping records up to date.
Manager
02/2016- 05/2018 Sodexo. Salinas, CA
Specializing in day to day running operations. Hiring and training new staff. Marketing business, making and meeting new sales goals.
Marketing Manager/General Manager
03/2012- 1/2016 Papa John's. Monterey, CA
Specializing in opening and closing operations. Hiring and training new staff. Bring in new business, making and meeting new sales goals.
Sales Manager
11/2011-8/2012 AppStar Financial San Diego, CA
Growing business and converting customer’s current credit card processing to AppStar processing. Meeting targets and surpassing new customer goals.
Front Desk Agent
07/2010 –11/2011 Hyatt Highlands Carmel, CA
Top front desk agent for an exclusive luxury hotel in a private club environment in the Highlands Carmel.
Assistant General Manager
02/2006 –05/2010 Boston Market
Stamford, CT
Specializing in opening and closing operations for four years as an assistant general manager and trend analysis for national hospitality provider.
Operations Manager/Head Chef
03/2003–07/2005 . Gloria Wise Boys and Girls Club
Bronx, NY
Proven leadership ability for three years as a mentor, head chef and operations Manager. Providing twelve hundred meals a day for senior citizens and a summer youth camp.
Assistant Manager
05/1990– 01/2000. British Airways/Call Center
Jackson Heights, NY
Assistant Manager for British Airways technology solutions provider for customer service trouble shooting inquires and union delegations, received highest number of customer appreciation letters during ten years of service. Insuring airline industry policy, “To Fly To Serve”.
References
Available upon request.
Contact this candidate