Front Desk Customer Service
Resume:
Schevita Hindman-McDaniel
Memphis, TN. 38141
**********@*****.***
OBJECTIVE
To become a valued member of a medical team. While maintaining productivity and learning new concepts with emphasis on maintaining professionalism.
PROFILE SUMMARY
A medical office professional experienced in delivering notable customer service skills with the ability to multi-task along with strong organization skills, time management skills. While maintaining productivity.
EDUCATION
Concorde Career College, Southaven, Ms. Diploma/Certification Medical Office Professional 2022 Draughons Jr. College, Memphis, TN. Associated Degree/Certification Medical Office Assistant 1982 Hamilton High School, Memphis, TN. Diploma 1972
EXPERIENCE
CAMPBELL CLINIC, MEMPHIS, TN.
Front desk receptionist welcoming and providing customer service to patients, registered patients and in-put patient information in computer system, prepped patient charts for office visit, verified insurance, collected co-payments, assisted physician with patient care prn, performed phlebotomy skills and lab duties prn, answered multi-line phones and multi-tasked various front desk duties
UT MEDICAL GROUP, MEMPHIS, TN.
Front desk receptionist providing customer service to patients, registered patients and in-put patient information in computer System, Pulled and prepped patient charts for office visit, verified insurance, collected co-payments, assisted physician with patient care prn, performed phlebotomy skills and lab duties prn, answered multi-line phones and multi-tasked various front desk duties
METHODIST MINOR MEDICAL CENTER, MEMPHIS, TN
Front desk receptionist, welcomed patients and provided customer service, in-put patient information into computer system, prepped patient charts, verified insurance, collected co-payments, answered phones, and multi-tasked front desk duties
SHELBY COUNTY SCHOOLS
Performed the duties of a teacher’s assistant working with Special Needs Students in the classroom. Coordinated skills with teacher according to daily lesson plans which would include skills that I assisted students in learning and developing, mobility skills, speech skills, mental skills and academic knowledge skills, I was responsible for maintaining the class when lead teacher is out of the classroom or otherwise occupied with other jobs requirements lead teacher had to perform.
SKILLS
Knowledgeable in scheduling patient appointments and diagnostic procedures appointments
Proficient skills with multi-line phones
Knowledgeable in insurance verification and certification
Knowledge regarding collecting co-payments and fee-for-service payments
Proficient customer service skills
Knowledgeable and skillfully trained in documentation of patient vitals in EMR
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