Front Desk Customer Service
Resume:
Terri Harris
Fireguard/Security
United states **693
******************@***********.***
My job assignments opened up a world of information. I find myself on a path I never would have dreamed of. Fire safety became my point of interest. After working with housing inspection also assisting HPD with fire code enforcement, I found myself drawn to obtaining some education in this field. I am certified fire safety candidate looking to obtain more hands on experience that will lead me in the process of obtaining my F-89 card .
Authorized to work in the US for any employer
Work Experience
Front Desk Associate
Beach gardens nursing home - New York, NY
September 2021 to February 2022
As a front desk associate my duties involved answering phones so i can direct call to proper staff member. Prevent elopement from clients who are confused and or medically unstable to function on their own in society by verbal communication through talk therapy Secure facility by patrols and CCTV footage. Performed fire safety procedures such as alarm acknowledgement on fire safety system when needed. Supervised acknowledgment of supervisory signals in conjunction with fire safety systems. One to one patient service with patient with wander and or elopement issues . Security Officer
Dept of Health - New York, NY
November 2017 to March 2020
Monitored CCTV of offices, elevators and grounds of office building. Received loss items from employees. Regulated all incoming lost items. Maintained items in proper holding areas until such items are claimed by owner of item
Health & Hospitals
Queens Hospital Center(OCME) - New York, NY
March 2019 to May 2019
Monitor employee & vehicular flow. Check ID of drivers coming into hospital lot. Check ID of employees coming to work. Bridged communication gap between client and hospital staff by collecting paperwork from funeral directors so a connection can be established with coroners office and the pickup of the deceased body.
Security Officer
Dept of Inspections for food vendors - New York, NY April 2018 to March 2019
Assisted various food vendor vehicles for inspection of their food trucks. I monitored the line for the inspectors to maintain order from the clients waiting to have their vehicles inspected. Monitored the flow of vehicles into garage area where inspections took place . Assisted peace officers with checking ID and verified paperwork from clients
Fireguard
HPD Residential building fireguard - New York, NY
June 2017 to July 2018
HPD's Office of Enforcement and Neighborhood fireguards perform technical work in the inspection of multiple dwellings and other structures to ensure enforcement of the Multiple Dwellings Law, Housing Maintenance Code, and related regulations. An inspectors duties include, but are not limited to, investigating complaints concerning insufficient heat; unsanitary conditions; illegal conversions and more. Our Housing inspectors are expected to perform physical activities such as climbing and descending stairs. Inspectors may be required to work nights and/or weekends and may be assigned to work in any of the five boroughs.
Cashier/Sales Associate
Jacks 99 cent store - New York, NY
April 2005 to February 2014
Sales and customer service became my expertise at Jack's. Being the ambitious person I am, I was allowed by my hiring manager IRA Steinberg to become supervisor of customer services. I established a curriculum of core values and distributed these suggestions to the staff. The sales increased due to values such as smiling, greeting, making item suggestions or just communicating by providing duties in a.timely fashion. I have 3 years of door service at this job. I greeted customers, provided them with shopping baskets, directed them to correct isles for specific items while staying alert and pleasant. Fire Safety Director trainee
Big Time Protections
October 2018
As deputy fire safety director trainee, I am on call for the company 5 days a week I get paid per diem
I came to company as a fire guard and successfully completed the 31 hour certification tests at 4 metro
-tech in Brooklyn. I have discovered a passion . Helping others. I'm familiar with building information card and FDNY fire safety and eap plan . I can implement any eap plan with the help of my brigade. I'm applying for the position to enhance my abilities and carry out my building s duties. I have 5 yrs experience as a fire guard and 6 months experience as deputy fire safety director trainee Education
High school or equivalent /some college in Sociology Metropolitan College of New York - New York, NY
March 1985 to March 1986
Skills
• Communicate well with others, CCTV monitoring, following direction, basic computer skills, ambitious (1 year)
• Maintenance
• Security (6 years)
• Scheduling
• Cleaning
• Loss Prevention (4 years)
• Surveillance
• Conflict Management (4 years)
• Shop steward for retail store (3 years)
• CCTV monitoring (3 years)
• Law Enforcement. 7 yrs as a security guard (7 years)
• Employee Orientation . Conducted customer service training to employess (3 years)
• Risk Management
• Microsoft Outlook (2 years)
• Writing skills (4 years)
• Interviewing
• Addiction counseling (10+ years)
• Mental Health Counseling
• Crisis Intervention
• Group Therapy
• Group therapy (10+ years)
• Sales
• Supervising experience
Languages
• English - Expert
Certifications and Licenses
Deputy Fire Safety director trainee
July 2019 to November 2020
F-89 certificate as a deputy fire safety director
Duties performed according to comprehensive fire safety eap plan for building Security Officer
March 2016 to May 2020
Monitored CCTV of offices, elevators and grounds of office building. Received loss items from employees. Regulated all incoming lost items. Maintained items in proper holding areas until such items are claimed by owner of item
Assessments
Administrative assistant/receptionist — Completed
March 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Teamwork: Interpersonal skills — Familiar
February 2022
Responding to challenging team situations at work
Full results: Familiar
Supervisory skills: Motivating & assessing employees — Familiar February 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Familiar
Case management & social work — Completed
February 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I obtained the fire component Z-89 and the FLS Director General Building Systems and fire components written N-85 exams certifications at the FDNY metro tech center in Brooklyn ny. Attended pace university under the supervision of Croker Fire Life Safety three week classroom instruction at pace university .
Certifications provided when I obtain a interview
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