Customer Service Front Desk
Resume:
Airian Cook
Creative Professional
Los Angeles, CA 90015
******.****@*****.***
www.linkedIn.com/in/airiancook
https://linqapp.com/airiancookenterprisesllc
Authorized to work in the US for any employer
Work Experience
Sales/Delivery
Amuse - Los Angeles, CA
December 2020 to Present
• Complete delivery and pick-up paperwork promptly and accurately, ensuring all orders are accounted for and all paperwork is scanned into the system.
• Load orders and related supplies onto delivery vehicle.
• Assist with equipment and supplies from the warehouse to fulfill orders on delivery tickets.
• Provide courteous and consistent customer service.
• Add necessary notations into the system on the type of delivery.
• Transfer returned/rejected product back to the location.
• Unload and stack products for customer review.
• Utilize smartphone functionality and applications required to navigate deliveries of assigned orders in a timely, accurate and safe manner.
• Follow SOP and safety procedures.
• Maintain positive work environment through building trust and respect.
• Maintain logs of packages delivered.
• Maintain ongoing communication with the dispatcher. ******.****@*****.***
Rideshare Driver
Lyft - Los Angeles, CA
July 2014 to Present
• Transported passengers to requested destinations.
• Maintained service schedules, fuel, coolant, oil changes.
• Interpreted GPS routes and anticipate traffic conditions.
• Detail knowledge of cities in the Southern California.
• Possess valid and clean CA Driver's License.
Business Development
Airian Cook Enterprises LLC - Los Angeles, CA
July 2012 to Present
• Initialize project planning, project team formation, outlining strategic and/or tactical scopes, contract management and setting project timelines.
• Business development, fostering strategic partnerships, brand implementation, mitigating supply chain risk, filing state and federal trademarks, networking marketing, collaborative campaigns, and investment relations.
• Digital rights management, music asset management, recordation of ISRC Codes for Master Recordings, registering Compositions with performing rights organizations for ISWC coding, metadata entry, and Content ID registration of with royalty collection agencies.
• Setting terms and conditions of agreements including recording, production, publishing, mechanical, synchronization and work-for-hire agreements. This assuring that all parties are in agreement to terms and necessary information for direct credit and payment.
• Nationally Approved ISRC Manager to allocate Codes for Artists/Producers/Labels.
• Master Use Licensing, Que Sheets, and Titles
• Manage various independent music producer’s and artist’s companies and musical catalogues.
• Registration of Copyrights and assigns to U.S. Copyright Office and Copyright NOI retrieval.
• Registering Compositions with performing rights organizations.
• Registering Master Recordings with royalty collection agencies.
• Provided creatives services as a Recording Artist, Topline Singer-Songwriter (SESAC), Live Performer, Background Vocalist, Vocal Producer.
Business Development and Sales
Canethics/Focus CPA Group - Los Angeles, CA
June 2021 to December 2021
• Building solid relationships with customers, vendors and distributors, as well as sales and marketing teams.
• Developing in-depth knowledge of company offerings to identify profitable business opportunities.
• Directing marketing efforts by presenting market research to marketing directors and suggesting strategies to expand market research.
• Assessing marketing and sales as well as supplier and vendor operations and recommending improvements as needed.
• Preparing all documentation required for requests for proposals (RFPs).
• Researching emerging trends and recommending new company offerings to satisfy customers’ needs.
• Developing and managing strategic partnerships to grow business.
• Presenting business or marketing opportunities to company executives and management.
• Selecting automation software and software platforms that best meet company needs. Sales Support
WYLD - Los Angeles, CA
August 2020 to December 2020
• Supporting account managers by delivering product to assigned dispensaries
• Setting up and events and being a brand ambassador at marketing events
• Attending events, partnerships and promotional opportunities
• Representing, promoting, and selling the Wyld brand and product
• Educating customers and consumers about the brand along with new and existing products
• High Proficiency in data entry using Microsoft Office, METRC and Google Suite Platforms
• Possess valid and clean CA Driver's License
• Possess Food Handlers Certification
• Strong (verbally and written) communication skills Sales/Delivery
MedMen - Los Angeles, CA
September 2019 to August 2020
• Follow SOPs, state compliance regulations for verification of recreational and medicinal users for sale of cannabis products per seller's license.
• Deliver cannabis products to patients in a safe, fast, efficient and friendly manner as requested.
• Prepare orders then calculate trip plans via GPS guidance to navigate traffic for the most timely and effective routes.
• Knowledgebase of various cannabis strains, effects, and ancillary products.
• Provide exceptional customer service, greeting patients with a positive attitude and addressing any questions or concerns.
• Collecting cash and processing payment from patients and maintaining accurate cash balances.
• Refueled vehicle and maintain synthetic oil changes.
• Established long-term customer relationships
• Managed logistics paperwork.
• Adhered to Department of Transportation (DOT) regulations.
• Received, unloaded and delivered orders, packages, items, materials, various cannabis products.
• Assured inventory was consistently accurate.
• Utilized iPhone scanner to process and ensure timely deliveries
• Assured cannabis orders arrived at destination and recipients signatures were received. Facilities Coordinator
The Millennium Group, Inc in partnership with SiriusXM - Los Angeles, CA March 2019 to September 2019
• Shipping and receiving of freight, parcels, and envelopes through FedEx, UPS, and USPS.
• Providing tracking, scanning, and accountability of deliverable metrics through BRYKA applications software.
• Provided reprographics services (GBC binding, duplication, fax).
• Front desk reception, hospitality, and setup of corporate conference events and meetings.
• Provided office support and supply management services. Maintaining building structure and fixtures. Making sure all safety and health guidelines are followed individually and environmentally.
• Recordation, digital archiving, and routing of company mail. Sales/Delivery
Kushagram - Los Angeles, CA
July 2019 to August 2019
• Deliver cannabis products to patients in a safe, fast, efficient and friendly manner as requested.
• Prepare orders then calculate trip plans via GPS guidance to navigate traffic for the most timely and effective routes.
• Knowledgebase of various cannabis strains, effects, and ancillary products.
• Provide exceptional customer service, greeting patients with a positive attitude and addressing any questions or concerns.
• Collecting cash and processing payment through Indication from patients and maintaining accurate cash balances.
Customer Service Technician
Pitney Bowes, Inc - Jersey City, NJ
September 2006 to November 2013
• Scanned and indexed client's documents in law firm databases.
• Provided reprographics services (GBC binding, duplication, fax).
• Front desk reception, hospitality, and setup of corporate events.
• Provided office support and supply management services.
• Recordation, digital archiving, shipping and receiving of company mail. Manager/Sales
Finish Line, Inc - Jersey City, NJ
June 2000 to September 2006
• Assisted in interviewing and new hire process for sales associates.
• Provided inventory control, training, maintained goals and profit margins.
• Supported senior management and delegated duties to sales associates.
• Verified cash balances reports and nightly deposits.
• Implementing in-store marketing campaigns and sales programs. Education
Terpenes Certificate, Medical Marijuana, Horticulture, Growing, Extraction. in Cannabis Industry
THC University
May 2019 to Present
B.A. in Business Administration (2022)
Strayer University
Present
Coaching Certification in Cognitive Behavioral Therapy in Cognitive Behavioral Therapy (CBT) Coaching
Renaissance Life Therapies - Jersey City, NJ
July 2018 to July 2018
Hempstaff Dispensary Training Certificate in Retail, Smoke Shop, Dispensary Operations
HempStaff - Newark, NJ
June 2018 to June 2018
Master of Medical Marijuana Certificate in Cannabis Industry Cannabis Training University - Denver, CO
June 2018 to June 2018
Business Management and Strategic Planning Certificate in Business Management
Rising Tide Capital - Jersey City, NJ
January 2017
Commercial Driver's License (CDL)
Class C
State: CA
Skills
• Customer Service (10+ years)
• Sales Experience (10+ years)
• Inventory (10+ years)
• Operations (10+ years)
• Driving Experience
• Delivery Driver Experience
• Oracle
• Supervising Experience (10+ years)
• Retail Management (10+ years)
• Event Marketing
• Sales Support
• Google Suite
• Contract Management
• Metadata
• Supply Chain
• Asset Management
• Business Development
• Project Management
• Quality Assurance
• Project Planning
• Research
• Time management
• Analytics
• Jira
• Database administration
• Microsoft Excel
• Microsoft Outlook
• Business analysis
• Typing
• Retail sales
• SaaS
• Analysis skills
• Negotiation
• Contracts
• Market Research
• Cognitive Behavioral Therapy
• SQL
• Proofreading
• DocuSign
• Salesforce
• Sales
Links
http://www.linkedin.com/in/airiancook
Certifications and Licenses
Class C driver's license
Additional Information
SKILLS
• Customer Service • Sales • Logistics • POS • SOP Compliance • Recordation • Account Management
• Oracle • Project Management • Supply Chain Management • Inventory Control • Data Reconciliation
• HIPAA Compliance • Reprography • Retail • Microsoft Office 365 • Adobe PDF Complete • Adobe Photo Shop
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