Acardio Brown

**** ***** **** ** *****, WA ***** 360-***-**** adrayh@r.postjobfree.com

Summary

Driven and detailed professional dedicated to producing quality work and outstanding customer service. I am passionate about HR/Recruiting and focused on moving into a role as a Talent Acquisition Specialist. With over 15 years working in consumer-facing positions, I am skilled at creating the best experience for every customer and client I meet. This means prioritizing effective communication, attention to detail, and organization, in order to streamline processes and creatively accommodate the needs of customers and coworkers.

Experience

ZO SENIOR CONNECTIONS SPECIALIST ZILLOW GROUP FEB 2020 - CURRENT

·Metrics driven professional consistently meeting or exceeding elevated KPIs.

·Scheduling appointments and updating databases and private records.

·Culture carrier by fostering environment safety support and inclusion.

·Adaptable to various workflows and contributed to develop new procedures and scripts.

·Manages time effectively with organizational skills and attention to detail.

·Communicates effectively with peers, personas, management daily via text, email, phone.

·Worked on various projects including Zall Hall Presentation, Talent Show Host, Training New Hires, Belonging Committee, ZPal New Hire Onboarding

·Works well under stressful situations and comfortable with constant change.

CONNECTIONS SPECIALIST ZILLOW GROUP MAY 2019 – FEB 2020

·Metrics driven professional consistently meeting or exceeding established KPIs.

·June 2019: Top Performer of the Month, Premier Agent Connections.

·Selected to participate in Zillow Home Loans pilot based on top performer status.

·Partnered with training bay to mentor and coach new hires.

·Excellent time management skills with a adherence to daily schedule at 90 percent or above

LINE OPERATOR OFFICE DEPOT 2018 – APRIL 2019

·Earned National Top Performer award for production metrics.

·Provided training for new employees and promoted best hiring practices for the HR department.

·Collaborated with managers on creating training for current and new employees.

EXPRESS ASSOCIATE STATE FARM INSURANCE 2015 – MAY 2017

·· Responsible for receiving customer calls to report initial loss or damage in a reassuring demeanor to support customer satisfaction.

·· Analyze customer claims, issues or needs in order to be effective with customers while problem solving and documenting cases.

·· Initiate claim investigation and set up automotive repairs, car rental reservations, tows for non-drivable vehicles, identify potential total loss vehicles and discuss policy guidelines to assure customers are privy to all their options and our processes.

·· Evaluate insurance policies and analyze damages to determine coverage. Document all investigation activity and present reports to management.

SALVAGE UNIT ASSOCIATE STATE FARM INSURANCE 2006 - 2014

·· Process Department of Transportation forms and paperwork through salvage vendor accounts, extrapolated police report details to assist with claim investigation.

·· Review estimates with customers and coordinate inspections.

·· Mitigate storage charges by coordinating salvage pick-up.

CLAIMS SERVICE AGENT STATE FARM INSURANCE 2004-2006

·· This position requires intense knowledge of insurance contracts and endorsements, which I use to communicate claim information with team members, business partners and external customers.

·· Contact customers by telephone, written correspondence or electronic media.

·· Responsible to ensure all claims follow procedures, state laws and regulations appropriately and are within approved limits.

·· Follow established procedures to review and settle routine property or material damage claims.

·· Recognize and refer out property claims that are beyond the scope of authority and submit DOT information to the government website.

·Screening and interviewing potential candidates

IMAGE OPERATOR STATE FARM INSURANCE 2001-2004

·· Responsible to collect and sort all mail correspondence, scan and deliver to internal recipients for claim file review in accordance with company policies and procedures.

·· Sort and route outgoing mail to appropriate carts.

Education

·Pierce College, Fort Steilacoom, WA

·Highline Community College, Des Moines, WA

Honors and Awards

·2017: Received Star Awards for exceeding company’s customer service expectations

·2017: Earned 15-year Appreciation certification for long-standing employment

·2019: Received Top Performer at Zillow Group (June 2019)

·2020 Received the Q3 Top Performer Award (December 2020)

·2021 Received ZG Talent Show Host Recognition

·2021 Received Motivational Speaker recognition for Zillow

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