Supply Specialist Transportation

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

LAJARVIS SUMLIN

********.******@*****.*** 318-***-**** Shreveport, LA 71129 Experienced Logistics Specialist fluent with GCSS-ARMY, supply chain, inventory management, business reporting and logistics software. Known as master strategist possessing exceptional attention to detail and "no problem too big or small" mindset. Solid background in financial analysis and client relations in international logistics hubs. I've been deployed overseas and as able to showcase all the skills learned as a supply specialist

/ logistics analyst.

5-year military Veteran currently serving army reserves with several commendations and awards for superior performance in academic, tactical and technical capacities. Trains, supervises and mentors large teams under high-stress conditions.

Talented Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player.

• Life cycle Management

• Warehousing functions

• Stocking

• Retail materials management

• Shipping procedures understanding

• Recordkeeping strengths

• Customer-oriented

• Secret security clearance

• Unit coordination

• Fire warden

• Instruction

• Trained in security

• Team leader

• Operations management

• Skilled researcher

• Transcription

• Training and development

• Critical Thinking

• Wiring expertise

• Logical reasoning

• Firearm and explosives handling

• Supply management

• Project management

• Risk assessment

• Transportation specialist

• Logistics Operations

• Property & Material Management

• Supply chain distribution

Nov 2014 - Current

Unit Supply Sergeant/Logistics

Supervisor

United States Army RESERVES -

Bossier City, LA

Oversaw supply requests, accountability and receipts

• Prepared unit and organizational supply documentation. Maintained automated system for tracking group

supplies and equipment.

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Oversaw warehouse staff and maintained efficiency in fast-paced environment.

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• Checked packages and merchandise for damage and

quickly notified vendors to request replacements.

Reviewed weekly and monthly budget performance

reports, ensuring all departments and agencies

operated within allocated budgets and investigated excessive expenses and reporting discrepancies.

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Resolved complex issues regarding material handling, mail distribution and inventory

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Shipping and receiving clerk maintained inventory for arms room and for entire warehouse

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Improved consistency of on-time arrivals through

effective logistics management and travel route

planning.

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Oversaw and executed duties to manage client

correspondence, scheduling and data communications.

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• Certified material handler

Feb 2019 - Jan 2020

Customer Service Representative

Teleperformance USA -

Shreveport, LA

Consulted with outside parties to resolve discrepancies and create effective solutions.

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Answered customer telephone calls promptly to avoid on-hold wait times.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Recommended products and services that were offered as promotions and packages to customers, thoroughly explaining details.

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Compiled customer feedback and recommended

service delivery improvements to management.

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Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.

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Educated customers how to use company systems,

complete forms and obtain desired services.

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Addressed escalated customer service issues sent from QA and Compliance and Technical teams to save

customer relationships.

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Fielded customer questions regarding available

merchandise, sales, current prices and upcoming

company changes.

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Built long-term, loyal customer relations by providing top-notch service and detailed order, account and

service information.

•

Achieved and consistently exceeded revenue quota

through product and service promotion during routine calls.

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Delivered exceptional customer service to every

customer by leveraging extensive knowledge of

•

EDUCATION

products and services and creating welcoming, positive experiences.

Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.

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Jun 2015

Certified : Logistics Management

Army Quartermaster Center And School Fort Lee, VA

• Graduated in Top 5% of Class

• Awarded quartermaster certificate unit supply specialist 92y and unit armorer

•

May 2014

High School Diploma

Minden High School Minden, LA

Some College (No Degree): Industrial Maintenance Technology Northwest Louisiana Technical College Minden, LA

• Received material handler certificate

• Forklift/powered industrial truck safety and training \

• Welding 1 and 2

• Metal fabrication

• Millwright 1 and 2

• Pipefitting

• Basic electricity

• Programmable logic controllers on the Allen Bradley 5000

• Hydraulics troubleshooting and applications

• Pneumatics applications

• Industrial electricity

• Blueprints reading

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