Customer Service Receiving Manager
Resume:
Keith Pearson
**** ** **** **. ********* A**
Bethany,OK 73008
***************@*****.***
About Me
Responsible and friendly, able to work alone or as a team player, able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual and business needs. Proficient in receiving,merchandising, payment processing, and general housekeeping of work areas. Focused, hardworking, and punctual with excellent interpersonal and organizational skills.
Skills
• Customer Service
• Friendly, positive attitude
• Work ethic
• Time Management
• Conflict resolution
• Leadership
• Basic Math
• Cash Register Operation
• POS system operation
• Payment processing
• First Aid/CPR
• Machinery upkeep
• Animal Care Knowledge
• Equipment operation(stand-up forklift, cherry picker,sitdown forklift)
Education
Buffalo High School
Buffalo,TX
High School Diploma
Experience
Carvana Inspection Center
Oklahoma City,OK
02/14/2022 to present
• Work as an inventory associate (lot attendant)
• Process incoming vehicles via receiving system.
• Ensure the vehicle meets company quality standards.
• Locate vehicles on the lot and pre-stage them in designated areas for upcoming loads shipping out.
• Stage loads in designated areas to be loaded onto trucks to be shipped out.
• Bring any questions or concerns to supervisors to ensure customer experience stays number 1 priority.
• Assist other departments to make “ vehicle time-spent at inspection facility” to a minimum; to minimize customer wait time and maximize company profits.
Tractor Supply Company #2529
Alto.Tx
02/07/2021 to 02/05/2022
• Team lead 1 in charge of all promotional and pricing for the store.(3 months)
• Conducted price audit and updated prices twice a week for entire store.
Served as acting opening/closing store manager in absence of the store manager. To include opening store and closing store duties at the open and close of the business day.
• Assisted employees and customers to ensure a great experience for every customer.
• Conducted motivational morning huddles to inform employees the goals met from the previous business day, and goals expected for the current business day.
• Receiving Manager (9 months)-supervised all incoming/outgoing activities and the employees and/or vendors associated with them.
Ordered all supplies to keep the store operational while staying in the budget allotted to me
• Assisted store manager to work the profit & loss report to effectively run the store.
• Unload/load incoming DC trucks and any other vendors with the assistance of a propane sit-down forklift or pallet jack.
• Processed all paperwork through computerized inventory system, fixing any shipping/receiving errors through use of ordering system, po numbers, and communicating with vendors and other stores through emails and through phone conversations to resolve issues.
• Responsible for the upkeep of the outside side lot, feed room, front walk, and propane dispensing areas.
• Certified thru the Railroad Commission of Texas to dispense propane.
• Traveled to other stores to train new managers the aspects of effectively running the receiving end of the stores.
• Conduct monthly cycle counts to credit and/ or take out inventory as needed.
• Responsible for daily inspection of forklift and propane dispensing equipment.
• Report any other findings to store manager.
• Act as store manager in absence of assistant store manager or store manager.
TDCJ,Hodge Unit - Correctional Officer IV
Rusk,TX
09/2016 to 01/31/2021
• Attended regular training and maintained appropriate certifications.
• Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
• Maintained daily logs of shift activity.
• Maintained clear and open communications with all facility areas to support efficient and safe operations.
• Observed and directed inmates during recreation,visits,telephone, and shower time.
• Assisted in restraining violent and unruly inmates.
• Maintained correct physical head count at all times.
• Monitored inmate behavior to prevent crime, escape attempts, and other dangerous activities.
• Maintained records and logs of man hours, materials,and equipment used.
Wal-Mart Dist. Ctr #6005 - Warehouse picker/receiver/lift driver/order filling associate
Palestine,TX
12/2011 to 09/2016
• Unloaded incoming products off trucks, sorted items in staging areas, and transported items to the final storage area.
• Navigated powered lift trucks safely to move items throughout the warehouse and reduce injury risk.
• Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
• Conducted inventory transactions using scanner guns.
• Operate forklift to elevate and place merchandise in appropriate areas.
Picked products from designated locations using various tools and transferred to appropriate areas further processing.
• Improved profit margins by streamlining operations and workflow.
• Handled all delegated tasks, including operating cardboard balers, and kept workers supplied with supplies and/or freight needed to complete current tasks.
• Contributed ideas on ways to improve or optimize warehouse procedures.
• Resolved conveyor system issues by clearing jams and blockages.
Lowes Home Improvement #1892 - LTL stocker/Receiver/Customer Service Associate
Palestine,TX
07/2000 to 12/2011
• Supported customer service goals and enhanced relations through friendly, knowledgeable,and positive communication.
Educated customers on special pricing opportunities and company offerings.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Escalated customer concern, store issues, and inventory requirements to supervisors.
• De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
• Received incoming product deliveries and relocated to storage/floor shelves.
• Assisted customers by locating items and loading heavy purchases in vehicles.
• Greeted customers and retrieved requested products to drive satisfaction.
• Counted and stocked different types of merchandise to comply with inventory control tag requirements.
Restocked shelves with current merchandise in attractive displays to promote sales.
• Tracked inventory, conducted cycle counts, and audits and resolved issues to maintain accurate records.
• Moved and rebuilt shelves,racks, and displays to increase visibility of merchandise.
• Maintained neat, safe, and orderly workspace to prevent accidents and injuries.
• Blocked and faced all products on shelves and displays to meet company policies.
Examined packages and goods for damages and notified vendors of specific issues requiring replacement.
• Operated forklifts to elevate or place merchandise in appropriate areas.
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