CAREER OBJECTIVE

Result-oriented professional with 8+ years of IT experience, having proven

knowledge of business analysis (3 years), project/product lifecycle (SDLC) and quality assurance best practices, actively endeavoring for challenging opportunities as Business Analyst / Product Owner

PROFESSIONAL SUMMARY

Planning Phase

• Understood and analyzed the Project Initiation Document which consists of business need, the impact of the current state on the business, the desired target state, project complexity, estimated project duration and expected benefits.

• Established the Business Analysis approach, outlined business analysis deliverables, communication approaches with stakeholders and requirements management approach

Analysis Phase

• Elicited and analyzed stakeholder requirements using techniques - document analysis, interviews, workshops, workflow analysis, brainstorm sessions, and reviews.

• Prepared and maintained business use cases, user stories, data flow, workflow diagrams, and process models

• Defined, verified and validated the functional and system requirements ensuring they are in alignment with business need and stakeholder requirements

• Shared the requirements with the key stakeholders to ensure they are on same page with implementation team

Designing Phase

• Recommended process improvement measures within the business context to the technical team

• Provided inputs for release planning and change management process to the technical team

• Took agreement of the client upon the solution proposed by the technical team

Implementation Phase

• Acted competently and decisively in times of crisis and under pressure, providing a solution after performing root cause analysis and assessing the situation from 360-degree view.

CERTIFICATIONS

Certification of

Capability in

Business Analysis

by IIBA

Scrum Master

Scrum Product

Owner

Prince2 Practitioner

Certified Tester

PROFESSIONAL SKILLS

Business planning

and monitoring

Elicitation and

Collaboration

Requirement Life

cycle management

Stakeholder

Engagement

Client Interaction

Customer

Satisfaction

User Acceptance

Testing

Project Coordination

Documentation

Change

management

Release

management

Problem Solving

Strive to deliver

Analytical Thinking

Leadership skills

SHRUTI GUPTA

BUSINESS ANALYST / PRODUCT OWNER

• Address issues, constraints, and risks raised by the solution delivery team via open communication and collaborative efforts

Testing Phase

• Supervised functional, regression, user acceptance, integration, database, API, and performance testing to verify client needs, validate functionality and ensure the application meets user acceptance criteria and definition of done.

• Imparted end-user, help desk, and operation support team training and solved their queries timely which made them happy and satisfied. Closure Phase

• Reported Metrics to relevant key stakeholders, thus enabling them to evaluate the performance and value delivered through proposed solution and software delivery.

• Handed over artifacts such as business requirements, functional requirements, use cases, non-functional requirements and solution technical specification to the business. These artifacts form a basis for business documentation on how to use the solution. PROFESSIONAL EXPERIENCE

BUSINESS ANALYST

Econtenti Inc, New Jersey, USA

1 Feb 2022 – 30 May 2022

Business Requirement gathering and analysis

• Worked with product/project managers, business unit personnel, developers, technical personnel, end-users, and other relevant stakeholders to document and agree upon functional, non-functional, and GUI requirements and user acceptance criteria using the JIRA tool

Requirement Management

• Set goals with the Agile Team, prioritize sprints tasks, and own deliverables

• Led and took part in Daily Scrum, Sprint Planning, Sprint Retrospective, and Sprint Demo to provide status updates and mitigate roadblocks and show sprint progress.

• Created Epics, User stories and use cases into JIRA tool UAT Execution and Reporting

• Performed UAT and ensure its completion means it fulfills User Acceptance criteria and definition of done

• Reported and track defects from open to closure in JIRA tool BUSINESS ANALYST

Xavient Information Systems, Noida, India

6 Sep 2017 – 18 May 2018

Business Case Study presentation and Client acquisition

• Planned and Managed Client proposal in Xavient Digital Organization that resulted in Client acquisition leading to Revenue Generation and Business expansion for the Company

PROFESSIONAL TOOLS

Microsoft Office 365

Google Suite

JIRA

Confluence

SLACK

Visual Studio Team

Services

ZenyMotion

Firebase Test Lab

Figma

Draw.io

HP QC

SQL

LINUX

MAC OS

WINDOWS

Team Coaching

• Trained and Coached New Joiners, Interns and 5+ years Experienced Professionals on ITIL Practices and Process

BUSINESS ANALYST

InnovationM Mobile and Web Technologies, Noida, India 6 Jun 2016 – 25 Aug 2017

Product requirement

• Conducted interviews and set up meetings with client to understand the Product vision, business need and stakeholder requirements Product development using Scrum

• Aided in the development of 3 new mobile apps right from inception to delivery stage and revamp of 2 existing mobile apps.

• Created Sprints, Releases and User stories in JIRA.

• Organized and led Sprint planning with the team to explain them about MVP expected from Client and Acceptance criteria/Definition of Done agreed upon.

• Conducted daily stand ups to understand and resolve issues faced by development team

Product delivery

• Supervised the on-time development & delivery of products while working with UX designers and development team

• Performed Sprint Demos to client after every Sprint cycle to let them see the App live and in action and gather and maintain enhancements and issues shared by the client into Product backlog

Improvement Areas

• Organize the Sprint Retrospective Meeting to introspect as what went well, skills where team needs to upgrade with or processes that need optimization for smooth functioning of the team

Achievement

• LoveVivah and IELTS Prep are running live and can be accessed via Google play store and App store on iPhone

PROJECT COORDINATOR

HCL Technologies Ltd, Noida, India

24 Apr 2013 – 20 Apr 2016

Business User Training

• Worked closely with Business operations team to train them to use our product customized as per their requirements and business needs Release Planning

• Documented and consolidated feedbacks and enhancements shared by all stakeholders of different levels in Business operations team EDUCATION

INTERNATIONAL

INSTITUTE OF

INFORMATION

TECHNOLOGY

PUNE, INDIA

M.S. Networks and Telecom

Sept 2004 - Apr 2006

Achievement

Scholarship for

securing 1st Position

in a batch of 200

students with GPA

4/4

UNIVERSITY OF

RAJASTHAN

JAIPUR, INDIA

Bachelor of Engineering

Computer Science and

Engineering

Sept 2000 - Jun 2004

Achievement

Awarded Honors

Degree

• Planned, tracked and executed the smooth release of enhancements and feedbacks in collaboration with Project manager, Business Analyst and Technical Lead keeping in mind cost, efforts, risks, resources and timelines requirements.

Team Supervision

• Led team of 15 people and

• Mentor and Coach team and played key role in resolving team conflicts be it professional or personal by taking appropriate actions. Achievements

• Contributed significantly in getting UAT to sign off and Project Go-Live at HCL for critical client under immense pressure and short-time deliverables, single handedly

• Drove 6 Projects to UAT successfully from development and staging environment

SENIOR SYSTEM ENGINEER

Patni Computers, Hyderabad, India

Jun 2006 – Feb 2009

Change and Issue Management

• Test and report 3 g-related network operations and customer-related issues using the BMC Remedy ticketing tool and Siebel CRM. Communicate status updates to affected parties when issues arise. Track and ensure 100% closure of them with correct RCA, Change requests, and Hot patches well documented.

Reporting Management

• Prepare comprehensive Daily Task Summary Report with insight details: date reported, platform type, Issue description, severity and priority, Reproducible steps, Team assigned, Member, assigned. Team Management

• Managed and coached team of 7 people

Achievement

• Awarded Letter of Appreciation of Excellent Performer at Patni among the team of 9 members and was only member to get rating 5/5 from client due to outstanding performance and 100% closure of Operations Related Issues reported via Siebel and Remedy Ticketing Tools CONTACTS

Email address:

adravr@r.postjobfree.com

Mobile number:

+1-669-***-****

Address:

3674 Jasmine Circle, San

Jose, CA, 95135

LinkedIn profile:

https://www.linkedin.com/in

/shrutig/

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