Business Analyst Project Coordinator
Resume:
CAREER OBJECTIVE
Result-oriented professional with 8+ years of IT experience, having proven
knowledge of business analysis (3 years), project/product lifecycle (SDLC) and quality assurance best practices, actively endeavoring for challenging opportunities as Business Analyst / Product Owner
PROFESSIONAL SUMMARY
Planning Phase
• Understood and analyzed the Project Initiation Document which consists of business need, the impact of the current state on the business, the desired target state, project complexity, estimated project duration and expected benefits.
• Established the Business Analysis approach, outlined business analysis deliverables, communication approaches with stakeholders and requirements management approach
Analysis Phase
• Elicited and analyzed stakeholder requirements using techniques - document analysis, interviews, workshops, workflow analysis, brainstorm sessions, and reviews.
• Prepared and maintained business use cases, user stories, data flow, workflow diagrams, and process models
• Defined, verified and validated the functional and system requirements ensuring they are in alignment with business need and stakeholder requirements
• Shared the requirements with the key stakeholders to ensure they are on same page with implementation team
Designing Phase
• Recommended process improvement measures within the business context to the technical team
• Provided inputs for release planning and change management process to the technical team
• Took agreement of the client upon the solution proposed by the technical team
Implementation Phase
• Acted competently and decisively in times of crisis and under pressure, providing a solution after performing root cause analysis and assessing the situation from 360-degree view.
CERTIFICATIONS
Certification of
Capability in
Business Analysis
by IIBA
Scrum Master
Scrum Product
Owner
Prince2 Practitioner
Certified Tester
PROFESSIONAL SKILLS
Business planning
and monitoring
Elicitation and
Collaboration
Requirement Life
cycle management
Stakeholder
Engagement
Client Interaction
Customer
Satisfaction
User Acceptance
Testing
Project Coordination
Documentation
Change
management
Release
management
Problem Solving
Strive to deliver
Analytical Thinking
Leadership skills
SHRUTI GUPTA
BUSINESS ANALYST / PRODUCT OWNER
• Address issues, constraints, and risks raised by the solution delivery team via open communication and collaborative efforts
Testing Phase
• Supervised functional, regression, user acceptance, integration, database, API, and performance testing to verify client needs, validate functionality and ensure the application meets user acceptance criteria and definition of done.
• Imparted end-user, help desk, and operation support team training and solved their queries timely which made them happy and satisfied. Closure Phase
• Reported Metrics to relevant key stakeholders, thus enabling them to evaluate the performance and value delivered through proposed solution and software delivery.
• Handed over artifacts such as business requirements, functional requirements, use cases, non-functional requirements and solution technical specification to the business. These artifacts form a basis for business documentation on how to use the solution. PROFESSIONAL EXPERIENCE
BUSINESS ANALYST
Econtenti Inc, New Jersey, USA
1 Feb 2022 – 30 May 2022
Business Requirement gathering and analysis
• Worked with product/project managers, business unit personnel, developers, technical personnel, end-users, and other relevant stakeholders to document and agree upon functional, non-functional, and GUI requirements and user acceptance criteria using the JIRA tool
Requirement Management
• Set goals with the Agile Team, prioritize sprints tasks, and own deliverables
• Led and took part in Daily Scrum, Sprint Planning, Sprint Retrospective, and Sprint Demo to provide status updates and mitigate roadblocks and show sprint progress.
• Created Epics, User stories and use cases into JIRA tool UAT Execution and Reporting
• Performed UAT and ensure its completion means it fulfills User Acceptance criteria and definition of done
• Reported and track defects from open to closure in JIRA tool BUSINESS ANALYST
Xavient Information Systems, Noida, India
6 Sep 2017 – 18 May 2018
Business Case Study presentation and Client acquisition
• Planned and Managed Client proposal in Xavient Digital Organization that resulted in Client acquisition leading to Revenue Generation and Business expansion for the Company
PROFESSIONAL TOOLS
Microsoft Office 365
Google Suite
JIRA
Confluence
SLACK
Visual Studio Team
Services
ZenyMotion
Firebase Test Lab
Figma
Draw.io
HP QC
SQL
LINUX
MAC OS
WINDOWS
Team Coaching
• Trained and Coached New Joiners, Interns and 5+ years Experienced Professionals on ITIL Practices and Process
BUSINESS ANALYST
InnovationM Mobile and Web Technologies, Noida, India 6 Jun 2016 – 25 Aug 2017
Product requirement
• Conducted interviews and set up meetings with client to understand the Product vision, business need and stakeholder requirements Product development using Scrum
• Aided in the development of 3 new mobile apps right from inception to delivery stage and revamp of 2 existing mobile apps.
• Created Sprints, Releases and User stories in JIRA.
• Organized and led Sprint planning with the team to explain them about MVP expected from Client and Acceptance criteria/Definition of Done agreed upon.
• Conducted daily stand ups to understand and resolve issues faced by development team
Product delivery
• Supervised the on-time development & delivery of products while working with UX designers and development team
• Performed Sprint Demos to client after every Sprint cycle to let them see the App live and in action and gather and maintain enhancements and issues shared by the client into Product backlog
Improvement Areas
• Organize the Sprint Retrospective Meeting to introspect as what went well, skills where team needs to upgrade with or processes that need optimization for smooth functioning of the team
Achievement
• LoveVivah and IELTS Prep are running live and can be accessed via Google play store and App store on iPhone
PROJECT COORDINATOR
HCL Technologies Ltd, Noida, India
24 Apr 2013 – 20 Apr 2016
Business User Training
• Worked closely with Business operations team to train them to use our product customized as per their requirements and business needs Release Planning
• Documented and consolidated feedbacks and enhancements shared by all stakeholders of different levels in Business operations team EDUCATION
INTERNATIONAL
INSTITUTE OF
INFORMATION
TECHNOLOGY
PUNE, INDIA
M.S. Networks and Telecom
Sept 2004 - Apr 2006
Achievement
Scholarship for
securing 1st Position
in a batch of 200
students with GPA
4/4
UNIVERSITY OF
RAJASTHAN
JAIPUR, INDIA
Bachelor of Engineering
Computer Science and
Engineering
Sept 2000 - Jun 2004
Achievement
Awarded Honors
Degree
• Planned, tracked and executed the smooth release of enhancements and feedbacks in collaboration with Project manager, Business Analyst and Technical Lead keeping in mind cost, efforts, risks, resources and timelines requirements.
Team Supervision
• Led team of 15 people and
• Mentor and Coach team and played key role in resolving team conflicts be it professional or personal by taking appropriate actions. Achievements
• Contributed significantly in getting UAT to sign off and Project Go-Live at HCL for critical client under immense pressure and short-time deliverables, single handedly
• Drove 6 Projects to UAT successfully from development and staging environment
SENIOR SYSTEM ENGINEER
Patni Computers, Hyderabad, India
Jun 2006 – Feb 2009
Change and Issue Management
• Test and report 3 g-related network operations and customer-related issues using the BMC Remedy ticketing tool and Siebel CRM. Communicate status updates to affected parties when issues arise. Track and ensure 100% closure of them with correct RCA, Change requests, and Hot patches well documented.
Reporting Management
• Prepare comprehensive Daily Task Summary Report with insight details: date reported, platform type, Issue description, severity and priority, Reproducible steps, Team assigned, Member, assigned. Team Management
• Managed and coached team of 7 people
Achievement
• Awarded Letter of Appreciation of Excellent Performer at Patni among the team of 9 members and was only member to get rating 5/5 from client due to outstanding performance and 100% closure of Operations Related Issues reported via Siebel and Remedy Ticketing Tools CONTACTS
Email address:
************@*****.***
Mobile number:
Address:
3674 Jasmine Circle, San
Jose, CA, 95135
LinkedIn profile:
https://www.linkedin.com/in
/shrutig/
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