Customer Service Production Associate

Perry A. Flangiah

PERSONAL INFORMATION: **** Zealand Avenue North, Minnesota 55428

PHONE: +1-862-***-****

E-MAIL: **************@*****.***/**************@*****.***

PERSONAL PROFILE:

I am highly motivated and interesting in working with others to share work experience and gain new skills from the team and others to raise consciousness for the benefit of an organization. I aim to motivate and inspire people to reach their potential and confront challenges head on and don’t shy away from responsibilities for my action.

PERSONAL, PROFESSIONAL OR TECHNICAL SKILLS ACQUIRED:

•Strong computer skills (Microsoft word proficiently, Microsoft excel, Microsoft outlook.

• Facilitation, coaching and mentoring skills, and community awareness: For four years now, I have been applying these skills to improve partners and program beneficiaries in capacity building and in raising community demand towards literacy and numeracy.

•Ability to work for longer period.

Work Experience

Security Officer

Gateway Security Inc - Newark, NJ

March 2021 January 2022

•displaying courtesy, respect and exceptional customer service to our customers, employees and visitors;

•overall responsibility of managing tenant and guest access to our client properties;

•performing a variety of safety, security, customer services, public relations duties, and related functions specific to the job location;

•providing the first line of response to emergencies and carrying out the policies and procedures of our customer’s Property Management;

•observing and reporting security issues and safety concerns as required;

•responding appropriately to fire command station signals and alarms;

•controlling access to our customer’s facility through admittance processes, and screening visitors and employees;

monitoring entrances and exits

ISSM Protective Services - Edison, NJ

February 2021 to December 2021

•displaying courtesy, respect and exceptional customer service to our customers, employees and visitors;

•overall responsibility of managing tenant and guest access to our client properties;

•performing a variety of safety, security, customer services, public relations duties, and related functions specific to the job location;

•providing the first line of response to emergencies and carrying out the policies and procedures of our customer’s Property Management;

•observing and reporting security issues and safety concerns as required;

•responding appropriately to fire command station signals and alarms;

•controlling access to our customer’s facility through admittance processes, and screening visitors and employees;

•monitoring entrances and exits, and acting to prevent unapproved or unauthorized entry;

•preparing logs or reports and other documents as required and/or requested;

•observing and reporting incidents or suspicious activity to customer representatives, Motivated Security management, life/safety personnel or public safety authorities as appropriate for the circumstances and/or as required by our customer.

•lifting or carrying up to 40 pounds

•working in various environments including conditions such as rain, cold, or heat

•maintaining a constant level of alertness and attention while working

Production Associate April 2020 to June 2021 (Nuts.com) 125 Moen Avenue, Cranford City new Jersey

RESPONSIBILITIES AND DUTIES

· Work directly for the Production Manager in coordinating assembly duties for our daily chocolate-covered gifting orders and production schedules

· Hands-on assembly and package of a variety of specialty confections such as chocolate-dipped fruits, chocolate-covered treats, nuts, and desserts.

· Portion chocolate pieces and delicately pack components into individual custom gift boxes

· Verify and maintain consistent product specifications making adjustments as needed

· Monitor and maintain the product's quality according to the standard.

· During Holiday peak times, lead staff in the confectionary packing area, including contract workers

· Assist in running chocolate equipment including enrobers and tempering units.

· Assist fulfillment/warehouse from time to time as needed.

· Must maintain a clean and sanitary work environment, including cleaning the packing areas, equipment at the end of the shift, mopping floors, trash removal, wiping down table tops, restocking stations with supplies.

· Must be able to follow State and Federal mandated Health Codes and Good Manufacturing Practices.

· Must be willing and able to stand for entire shift and be able to lift 25 lbs.

· Must have a friendly and positive attitude and able to work as part of a team.

Cabin Agent October 2019 to December 2020 (Prospect Airport Services, Liberty International Airport Newark, New Jersey)

General responsibilities:

Lead the aircraft cleaning processes in order to provide a clean aircraft to our airline customers and their passengers, and the activities of workers involved in cleaning all assigned aircraft thoroughly and efficiently by performing the following duties:

•Take direction from management on order of aircrafts to be cleaned

•Remove all trash from aircraft

•Clean and restock all lavatories

•Clean galley

•Clean all seats and seat back pockets, replace soiled magazines

•Clean tray tables

•Fold blankets and store blankets and pillows in overhead compartments

•Clean aircraft floor

•Complete all applicable paperwork, guide team

•Exceed Prospect airport services customer service and safety standards

•Do security search for aircraft at all time

•Demonstrate regular, predictable attendance at job location

•Carry out other duties as assigned

•

Security Guard: 2017 to February 2019, Loyal Protective Guard Service (LPGS)Liberian Government Hospital, Buchanan Grand Bassa County, Republic of Liberia

Duties and Responsibilities:

•Performs all functions of assigned shift.

•Performs tasks required for fire/ life safety conditions

•Security Liaison with hospital staff, visitors, patients and physicians

•Performs security tours on Offsite locations and surrounding area

•Demonstrates presence/ customer service skills in high risk situations

•Advises of any hazards created by adverse weather conditions

•Takes proper action with any adverse safety hazards identified

•Demonstrates de- escalation skills in confrontation situation

•Provide all assignments as deemed necessary by a Security observation.

•Maintains assigned schedule and can cover all shifts.

•Maintains time and attendance in accordance with hospital policy

•Provides Hospital Environmental, Fire Drill and Life Safety reporting as required

•Maintains Morgue, Patient Belongings and Valuables protocols.

•Conducts incident and investigative reporting protocols

•Maintains job training as required for Security Dept.

•Maintains training in any new policies, procedures, equipment and techniques.

•Stays current with education for Fire/Safety / Security and Human Resources requirements

EDUCATIONAL BACKGROUND:

Institution(s)

Achievement(s)

Year (s)

SORA Training

United Methodist University

SORA license (NEW Jersey State Police Department

BSc Candidate Sociology

September 2020

February 2,2015- to current

USAID Concern Worldwide Liberia (Men Resources International)

Certificate, Change Maker, (Gender Based Violence & Gender Equality Promotion

March 1 - 8, 2016

Buchanan Open Bible Standard School System (BOBSSS)

Diploma, Transcript, Letter of Recommendation and West African Examination Council (WAEC) Certificate

September 28,2008

LANGUAGE Spoken:

•Proficient English ( both written and verbal )

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