Customer Service Clerk

EDUCATION

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

SOPHIA HORTON

Prosper High School, Prosper, TX

Expected in 05/2023

High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in

balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of

situations.

Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing

seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests

Team-player quick to assist FO Manager with table bussing during busy times.

Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems.

Expert in customer service with training in team management. Friendly and reliable individual excited to

take initiative and provide excellent work.

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting

Courteous and friendly when directing customers to tables, giving directions and taking reservations

Constantly finding new ways to exceed customers' expectations with personalized service.

• Wait List Management

• Restaurant Operation

• Large Party Preparation

• Reservation Management

• Guest Greeting and Seating

• Table Assignment

Management

• Hosting Functions

• Character Performances

• Front of House Management

• Resolving Irregularities

• Energetic and Outgoing

• Phone Inquiries

• Order Placement

• Order Accuracy

• Guest Interaction

• Active Listening

• Drink Orders and Service

• Complex Problem-Solving

• Quality Control Guidelines

• Reading Comprehension

• Bussing Experience

• Valid Food Handlers Certification

• High-Volume Environments

• Beverage Products

• Speaking

• Monitoring

• Writing

• Prioritization

• Effective Customer Service

HOST/FOOD RUNNER 04/2022 to Current

Gen Korean BBQ, Frisco, TX

• Monitored seating area and checked restrooms regularly to keep spotless.

• Worked with front of house staff to move tables and adjust seating to accommodate groups with special

requests.

• Assisted managers with quickly resolving service- and food-related issues

• Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to

avoid overbooking.

• Ran the food people desired to have at certain tables.

• Changed out grills for so the restaurants main description is to cook raw meat in the middle of their

table.

TEXAS ROADHOUSE 12/2021 to 04/2022

Host, Silverware, Busser, Prosper, TX

Texas Roadhouse

• Host: Greeted people whenever they would enter through the restaurant doors leading them to their

seat.

• Silverware: Getting silverware racks to separate the lives, spoons, and forks to put them in the dish out

area. Wrapped silverware in a black wrapping to bring up near the host stand for hosts to be able to grab

the necessary amount for customers to have to eat with.

• Bussing: After the dinner people have ate and have left, bussers would clean after the people that have

left to let the next diners enjoy their table being clean.

KROGER 06/2021 to 12/2021

Cashiering, Prosper, TX

KrogerRetail Clerk - (une 2021 - December 2021)Provide extraordinary costumer service by contributing in

different areas including:

• Customer Service: Answer costumers questions via phone and in stores by addressing inquires,

complaints and concerns: complied with money laundering regulations when sending/receiving wire

transfers through western union's system, renewed license plate registrations, applied bill payments,

issue money orders and cash paychecks.

• Cashier: Understand the Point of Scale (POS) system and handle various tenders such as cash, checks,

credits, debit, Snap EBT, WCI, rain checks, complex, loyalty offers, and coupons, Assist customers at

checkout and bag groceries. Ensured the lobby is filled with carts. Train new hires.

• e-commerce (Click list): Gather products, assemble orders and deliver by loading orders to cars when

customers arrive at stores for pickup.

Contact this candidate