Customer Service Brgy
Resume:
RACQUEL D. VALENCIA
Block *, Lot * & **, Townsville Subdivision, Phase 1
Brgy. San Antonio, Sto. Tomas, Batangas, Phililppines
adrau6@r.postjobfree.com
Age : 41 years old
Philippine Passport holder
OBJECTIVE: I am a multi-skilled, Customer Service Professional with a Bachelor’s Degree in Industrial Engineering and more than 17 years of total work experience in Food & Beverage – Hospitality industry in the Philippines. Seeking for a job opportunity as a Food Service Supervisor. SUMMARY OF SKILLS:
Customer Service High sense of loyalty and integrity Sales & Marketing Organizational Skills
Food Safety and Handling Ability to Multitask
Business Management Critical and Methodical Thinking Skills People Management Communication Skills: Oral and Written Inspection and Reporting Skills Adherence to health and safety standards Quality Control and Analysis Fosters teamwork and collaboration Leadership Skills Quick-learning ability
Driving Skills: Philippine Driver’s License holder. Computer Literate: Knowledgeable in basic Microsoft Office and SAP Application. WORK EXPERIENCE:
Position Held : Restaurant Manager
Employer / Company : Jollibee Foods Corporation
Industry : Food & Beverage – Hospitality
Location : Laguna, Philippines
Period : January 1, 2010 to April 30, 2021
Deployed restaurant operational tactics; develops the Annual Operating Plan, discussed the performance expectations with the restaurant management team.
Monitored the restaurant’s performance in all KRAs and follows-through action plans put in place.
Coached the Restaurant Management Team in operations execution
Drives compliance of the store with DOLE and other government regulations.
Handled customer complaints in a prompt and professional manner.
Collected and analyzed business performance data and prepared required reports for the monthly business review and other presentations.
Checked food, service and cleanliness of the whole store and gold standard consistency compliance of the restaurant; developed and implemented action plans with the Area Manager for identified deviations.
Achieved established sales and profit goals.
Managed overall restaurant operations.
Position Held : Assistant Restaurant Manager 1
Employer / Company : Jollibee Foods Corporation
Industry : Food & Beverage – Hospitality
Location : Candelaria, Quezon, Philippines
Period : October 2008 to December 31, 2009
Supported the Restaurant Manager in achieving the KRA targets through effective management of operations.
Monitored, analyzed and recommended action plans relating to sales performance or sales building initiatives of assigned business channels and new products.
Checked store preparedness for NP launches and conducts new product cascade for its success, with focus on production.
Tasked to monitor and assess the variable cost management plan, develops stock forecasts, ensures timely ordering, and prepares the monthly inventory report.
Assigned as the Food Safety Compliance Officer, and Safety and Security Officer of the Emergency Response Team, and in-charge of facilities and equipment maintenance programs.
Provided inputs to the Restaurant Manager in appraisal of Senior Crew and Management Trainees and conducts Basic Operations Training certification. Position Held : Assistant Restaurant Manager 2
Employer / Company : Jollibee Foods Corporation
Industry : Food & Beverage – Hospitality
Location : Candelaria, Quezon, Philippines
Period : June 1, 2006 to September 30, 2008
Supported the Restaurant Manager (RM) in achieving the KRA targets through effective management of operations.
Monitored, analyzed and recommended action plans relating to sales performance or sales building.
Implemented initiatives of regular sales (dine in and take out) and assigned business channels.
Monitored and assessed the labor cost management plan, implement the cash control plan and cash control audits.
Assessed the service system using the Feedback Management System ( to arrive at insights to improve customer experience. Provides inputs to the Restaurant Manager in appraisal of Crew Leaders and implemented the Crew Learning System.
Implemented the cash control plan and performs regular cash control audits.
Performed production, service and channels management activities, prepares/facilitates admin tasks (including fund custodianship) as assigned during the shift. Position Held : Assistant Restaurant Manager 3
Employer / Company : Jollibee Foods Corporation
Industry : Food & Beverage – Hospitality
Location : Candelaria, Quezon, Philippines
Period : October 7, 2003 to May 31, 2006
Supported the Restaurant Manager (RM) in achieving the KRA targets through effective management of shift operations.
Monitored, analyzed and recommended action plans relating to shift‘s performance in all Key Result Areas.
Gathered data for marketing program development, provided for marketing support requirements, and implemented the suggestive selling program.
Checked store preparedness for new products during the shift.
Tasked to implement Food Safety, Cleanliness and Condition (FSC) plans, drive Gold Standard Consistency (GSC) compliance during the shift and provide feedback to function holders when needed.
Implemented “Alagang Jollibee” program - ensuring that our store teams strictly observe and implement intensified sanitation measures and safety protocols.
Monitored the performance of the 3p service provider versus Service Level Agreement.
Handled customer complaints resolution based on standards and elevates to Restaurant Manager when necessary.
TRAININGS / SEMINARS ATTENDED:
Pollution Control Officer - Advance Training
Department of Environment and Natural Resources
Philippines
November 4-8, 2019
Pollution Control Officer
Laguna Lake Development Authority
Philippines
May 6-10,2019
Basic Occupational Safety & Health Training
Department of Labor and Employment
Philippines
May 15-19, 2017
EDUCATION:
Tertiary: Secondary: Primary:
Bachelor of Science
in Industrial Engineering
Southern Luzon State University
Lucban, Quezon, Philippines
1997 – 2003
Manuel S. Enverga University Candelaria
Candelaria, Quezon, Philippines
1993 - 1997
Malabanban Norte
Elementary School
Candelaria, Quezon
Philippines
1987 - 1993
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