Insurance Manager Management Specialist
Resume:
LEWIS CLAY
PROFILE
New & Pre-Owned Automobile
Sales subject matter expert
recognized as a reliable, high-
performance leader and results-
focused manager with 15 years of
experience leading Sales Teams
and Finance Professionals.
Asheville, NC
******@******.***
linkedin.com/in/lewis-clay
PROFESSIONAL SKILLS
• Executive Leadership
• Sales Management
• F&I Management
• Franchise Dealer
Operations
• Automobile Sales
Regulations
• Team Management &
Development
• Customer Service & Client
Relations
• Profit Maximization & Cost
Control
• Community Outreach
• Reporting & Presentations
• Reynolds & Reynolds
• ADP
EDUCATION
Bachelor of Science in Business Administration, Mars Hill University
Ford F&I School
WORK EXPERIENCE
HF Financial – Financial Services Broker – Charlotte, NC 2009 – Present
Sells insurance products & services while managing portfolio of over 500 clients. Focus on benefits packages for small businesses & assisting individuals with Medicare supplements, Medicare Advantage or Part D coverage.
• Grew business from zero clients to over 500
Jacky Jones Dealer Group – Operations Consultant – Hayesville, NC 2017 – 2018
Contracted as a subject matter expert & auto industry consultant to launch dealer groups first import pre-owned car lot. Advised CEO on operational issues, purchased initial inventory, established relationships with lenders & implemented Autosoft computer systems.
• Directed successful marketing & rebranding of former
“buy here, pay here” sales lot
• Established relationships with dozens of banks, credit unions & consumer finance sources
• Met all goals for sales, back-end revenue & customer engagement
Jacky Jones Ford Lincoln – Finance Director – Sweetwater, TN 2008 – 2009
Led 35 employees in F&I, sales, parts & service departments. WORK EXPERIENCE CONT.
Generated $20M+ in annual sales by selling finance solutions to customers in a high-volume auto dealership. Planned & implemented policies, promotions & training methods to educate & motivate associates to achieve volume & profit goals.
• Increased Extended Service Plan penetration from 20% to 65%+
• Won Presidents Award for 2008 & 2009
Legendary Ford Mercury – Financial Services Manager – Marion, NC 2007 – 2008 Oversaw day-to-day operations, set policies & procedures, forecast business activity & managed HR functions as part of a five-member Executive Management Team.
• Increased finance penetration by 30% while generating an average of 55 units each month
• Established policies that improved extended service plan & Gap sales by 40% Taylor Motor Company – Financial Services Manager – Waynesville, NC 2003 – 2007 Revitalized operations & managed a 15 person team for $10M sales organization. Served on Management Team to develop & implement strategic vision for dealership. Introduced sales processes, customer follow-up procedures & new products to streamline sales operations & improve financial performance.
• Increased sales from 35 units to 65; improved extended service plan penetration from 20% to 80%
• Earned Ford’s President’s Award two consecutive years for outstanding performance & upholding brand standards
Ken Wilson Ford – Financial Services Manager – New Cars – Canton, NC 2001 – 2003 Managed credit & insurance operations for new vehicle sales, supporting $15M in inventory. Supervised staff, established sales priorities & administered day-to-day operations
• Led team to earn nations #1 rank for life/accident/health insurance sales & #5 rank for extended service plan sales
ADDITIONAL WORK EXPERIENCE
Hunnicut Ford Mercury – Finance & Insurance Manager – Forest City, NC 1999 – 2001 Jacky Jones Dealer Group – Regional Business Manager – Franklin, NC 1993 - 1998 ACCOMPLISHMENTS & CERTIFICATIONS
- Life, Accident & Health Insurance Licenses – State of North Carolina
- Ford Master Certified Sales Manager, Master Certified F&I Manager & Blue Oval Financial Services Manager
- Ford Rental Car Fleet Management Specialist, Extended Service Plan Specialist & Red Carpet Lease Specialist
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