Front Desk Night Manager

Location:

Johannesburg, Gauteng, 2197, South Africa

Salary:

30000

Posted:

June 05, 2022

Contact this candidate

Resume:

Freddy Tema

** **** ****** ******** *** ****

M: 073*******

E: **********@*****.***

PERSONAL SUMMARY

Freddy is of degree caliber and possesses good, hands-on experience gained in the hospitality sector and fully understands the challenges associated with the role of a Night Audit Manager. He possesses strong communication and leadership qualities, along with an excellent track record of people management. On a personal level he gets along with everyone he meets and is able to express himself in a natural and professional way at all times. As a true professional he is flexible in his attitude to work, meaning he can come up with tailored solutions to unique situations. Right now, he would like to join a reputable company that will provide him with a flexible shift pattern that he can fit around his personal lifestyle.

CAREER HISTORY

NIGHT DUTY MANAGER – 10-October 2020 – Present

Employer’s name – Evergreen life style

Duties

Keep track of monthly, quarterly and yearly goals

Work with management to assess and improve processes and policies

Monitor and report on revenue and cash flow

Uphold and enforce company policies

Address employee complaints or performance issues as needed

Check in with employees regularly to determine satisfaction

Schedule shifts

Taking care of Residents issues at night

Address customer issues and complaints

Schedule regular maintenance and cleaning of facilities

Meet regularly with upper management to stay informed on company issues

Oversee security of the facility and Hospital at night

NIGHT MANAGER – 11-December 2017 – Retrenchment

Employer’s name – Saxon Hotel, Villa & Spa

Responsible for providing leadership and support to all members of the team and for enforcing Standards of Excellence in all supervised areas.

Duties;

Managing and monitoring the activities of all employees during a night shift.

Dealing with various complaints, problems, disturbances, special requests and any other issues that may arise.

Ensuring that all employees perform the tasks assigned to them competently and professionally.

Completing the Night Audit in a timely manner.

Touring all areas of the hotel on a regular basis and report irregularities to relevant department heads.

Dealing with arrivals, departures and the co-ordination of all customer requests during their stay.

Making sure that staff are wearing the correct uniforms in line with company standards.

Ensuring the smooth running of the Night team, and the satisfaction of guests and visitors.

Welcoming guests to the hotel in a courteous and helpful manner.

Participating in employment issues such as suspensions, investigations and disciplinaries as required.

Ensuring that wake up calls are made promptly.

Overseeing the smooth operation of the Front of House department.

Giving assistance to staff as and when necessary.

KEY SKILLS AND COMPETENCIES

Professional

Running credit check reports on each shift and reporting any possible doubtful accounts.

Analyzing issues and seeking creative solutions.

Maximizing security by performing regular checks of fire exits and by ensuring that all areas of the hotel are secured.

Ability to communicate clearly at all levels both verbally and in written form.

Fully conversant with handling of reservation enquiries.

Have a well-founded understanding of all Hotel regulations.

Fully aware of all daily and weekly events in the hotel and on the estate.

Familiar with current licensing regulations.

Making sure there are appropriate staffing levels whilst on shift and reallocating resources if necessary.

Personal

Smart and presentable and always paying attention to personal hygiene and tidiness.

Remaining calm, confident and helpful when working under pressure.

Can remain fully alert at nights.

AREAS OF EXPERTISE

Front Office Management

Night audits

Decision making

Checklists

Money handling

Administration

Effective management

PREVIOUS COMPANIES

WESTCLIFFE HOTEL (Four Season)- (QUANTUM SERVICES & Controls)

Housekeeping Assistant Manager-2003-2007

Hiring and training staff

Developing staff schedules

Purchasing cleaning supplies and equipment

Working with hotel guests who have specific housekeeping needs

Coordinating housekeeping needs with other hotel department managers

Performing cleaning tasks when staff don't show up for work or the team is shorthanded

Quartermain/Falstaff Hotel 4*

Night Auditor/Receptionist 2007-2011

Duties

Perform night audit of hotel and outlet for revenue as per existing procedures.

Prepare pre post room revenue report audit and assess adjustment after revenue posting.

Perform daily audit of housekeeping report and study occupancy reports to ensure accuracy.

Administer and compile daily Restaurant Revenue Report data and perform audit on Service journals and r tapes to classify under different heads.

Monitor audit journals and reports from front office computer system and point of service.

Perform adjustments and corrections and rectify all computer problems that occur during night shifts.

Operate front office operating system to generate revenue or allowances and or expenses reports in the form of the Guest Ledger Summary and the Daily Restaurant Summary.

Prepare daily balance sheet of all revenue and settlement accounts every night and file up details for reference.

Administer and reset accounting system for all new operations.

Manage Payroll, General Ledger, Accounts Receivable and Accounts Payable for accountability and transparency for all audits.

Attend any guest calls and ensure compliance to all rules.

Identify and resolve all guest complaints and problems to facilitate maximum comfort for guests.

Develop goals based on occupancy and average rate to offer superior quest service for every guest.

Develop rapport with all customers and know how they feel about stay arrangement.

Ensure proper maintenance of credit and accounting procedures.

Develop and implement new methods to streamline and optimize operations.

The Syrene Hotel 5*

Night Auditor & Administration 2011-2013

Duties

Perform night audit of hotel and outlet for revenue as per existing procedures.

Prepare pre post room revenue report audit and assess adjustment after revenue posting.

Perform daily audit of housekeeping report and study occupancy reports to ensure accuracy.

Administer and compile daily Restaurant Revenue Report data and perform audit on Service journals and r tapes to classify under different heads.

Monitor audit journals and reports from front office computer system and point of service.

Perform adjustments and corrections and rectify all computer problems that occur during night shifts.

Marketing of the property

2 nd AVENUE ESTATE HOTEL 5*

• Hotel Night Manager 2013-2014

Duties

. Supervise lounge and restaurant operations and administer order from client for food and beverage.

Collaborate with associates to implement all service strategies at hotel level for enhanced customer relationship.

Provide assistance to front desk staff during peak hours and assist beverage advertising initiative to enhance business.

Manage and perform all MOD duties as specified by company staff.

Monitor and recommend appropriate plans to motivate fellow staff to achieve business targets.

Manage standard uniform for all employees and ensure compliance with company policy.

Supervise all levels of service and interact with guests, manage written guest comment cards and track all guest information.

Monitor and resolve service issues through phone calls or written communication to achieve service goals and ensure customer satisfaction.

Train associates and respond to customers’ queries and complaints in positive way.

Supervise overall service that includes scheduling, food presentation for banquets orders.

Ensure neat and clean restaurant area to attract all customers for its operation.

Administer all group bookings by offering excellent banquet operation by initiating proper banquet techniques.

Initiate business decisions on basis of production reports.

Maintain and enforce service and SOP standards as envisioned by management.

Prepare forecast for evaluation of current operation and make business decisions based on forecast information.

Provide feedback from associates and clients through personal rapport and business surveys to analyze all needs for further business improvement.

Perform daily review of selling strategy and maintain inventory control to enable stock and service balance.

•

Hilton Hotel 5*

Night Assistant Manager -2014-2016