Administrative Secretary Office Assistant

SUMMARY OF SKILLS

Lead for distribution department; effectively manage loaded trucks, managed time wisely with deadlines.

Effective scheduling processes; maintain company policy and procedures and handle any problems in a situation efficiently and effectively.

Extensive knowledge of Microsoft Office Applications, office machine proficiency; exceptional 10-key calculator skills and stupendous communication and public relation skills.

Successfully maintained confidential employee files, presented group/individual sessions, managed all enrollment paperwork and maintained up-to-date information on current regulations/laws.

Exceptional work ethics, highly motivated, superior team player and reliable.

Highly organized and superior communication skills required to build relationships with customers.

Ability to multi-task, effectively delegate my time, evaluates outcomes and plan for future endeavors.

Completed daily, weekly and monthly reports based on what supervisors/managers desired and developed department newsletter gathering data from various branches in the department.

Maintained all department employees vacation, sick, personal and leave absences, recorded all policy break/lunch time and reported all discrepancies to upper management.

Developed department forms needed to coordinate all mailings; data entered all credit card payments for policies, repair or replacement of appliances/major systems according to policies, sold renewable policies and answered phones with questions/problems for problem solving techniques.

EDUCATION

Iowa Central Community College, Sac City, IA Spring Semester 1997

Medical Terminology 101

WLVA Adult Education, Lake View IA, February, 1997

Updated Computer Technology Windows, Excel, and other various programs

Des Moines Area Community College, Carroll, IA August 1990 - 1993

Administrative Secretary Diploma

Lake View – Auburn Community School, Lake View, IA May 1990

Diploma, Major - Business

WORK EXPERIENCE

CAREGIVER 2019 – PRESENT

VA Program

Taking care of disabled veteran at home.

Order medications as prescribed by doctors and ensure veteran takes them.

Make doctor appointments as needed.

Make sure veteran is getting all of the help and services they need.

Keep veteran motivated to continue with normal activities.

Keep resources available and attend meetings/seminars to add to education to be caregiver.

Organize finances and make sure everything is paid on time.

ALABAMA CERTIFIED NOTARY 2013 -- PRESENT

Licensed Notary

Maintain orders and follow strict instructions given from title companies.

Responsible for accuracy and organization.

Following all rules and regulations for the notary process for the State of Alabama.

Sending completed documents through the service the title company chooses.

Keep accurate and complete records for all transactions.

MILL CREEK MANUFACTURING 2019 – 2019

Assembly Technician

Assemble parts according to incoming orders by deadline.

Pick parts needed for each job.

Quality checks on all parts before and after assembly to meet expectations.

Work closely with Quality Control to ensure quality products to customers.

Prioritizing each order based off of each deadline according to the expected date.

Help all departments when needed.

Organize and discover faster and more efficient ways to complete each task.

Put together work instructions on each part making it easy for anyone to accomplish tasks.

Keep work area clean and organized at all times.

NESTLE PURINA 2019 – 2019

Production Data Coordinator (PDC)

Manage all errors between multiple systems to make sure the flow ability passes through for consumptions.

Responsible for all hand add materials to ensure within tolerant levels before releasing products after production.

Support for all areas in the factory to problem solve and expedite solutions to keep production running.

Manage all inventory in production to ensure accuracy.

Investigate all areas to ensure all processes are being followed correctly.

Shutdown/Month End duties to balance out the run time totals to ensure inventory is accurate.

WELLS AG SUPPLY, FONDA, IA 2016 - 2019

Office Manager

Coordinate all receiving, shipping and delivery of liquid fertilizer trucks.

Process all dry fertilizer billings, track all invoices in system for payments and charges and work with spreader to charge out correct application charges.

Responsible for numerous dealers and sprayers/spreaders for shipments, billings and reconcile accounts.

Lead for all supplier trucking arrangements for shipping & receiving.

Accept in all inventory received from each supplier. Coordinate all billings in system for payments.

Bill all customers for products being shipped or returned.

Coordinate all shipments between office and warehouse manager for customers to be ready timely for the customer when picking up products.

Create new customers in the system and all credit needs. Collect funds from customer and process on their account. Do all credit reporting to manager and call customers for payments to ensure late payments and finance charges to assets.

Audit processed work done for accuracy and inventory control.

WEST CENTRAL COOP, RALSTON, IA 2013 - 2016

Agronomy Seed Specialist

Receive, complete all invoices and control all corn, soybean, alfalfa and small seed inventory across all 24 locations to ensure accuracy. Process all returns and transfers with suppliers.

Contracts, settlement reports, bin sample requests, ISU Samples for Germ and sales of soybean crops with all growers for the company. Created tracking on Excel to better serve the grower on selling questions.

Control all processes for the soybean conditioning. Complete seed treatment billings for all plants and process all transactions between financial aspects to plant level.

Reconcile all year-end settlements with each supplier to ensure all discount qualifications are applied to the account. Achieve finals and request refund as needed.

Program Discount & Rebates for all suppliers for Seed and Chemicals. Report any information needed to qualify on programs for each supplier.

Control all seed dumps for all 24 locations. Report all soybean dumps to each supplier to receive our maximum benefit by deadlines. Process all invoices created to make sure we receive our credits and settlements for each location.

Initiate any and all ideas for changes to upper management to accomplish a better process. Work towards how to accomplish this goal and avoid any difficulties created from any aspect of the business.

Self-Starter and keep striving for ways to make Seed Department functions more effective and the business better as a whole.

Control all Pre-Pay for each seed supplier to receive the maximum cash benefit back for the company from each supplier by certain payment dates.

Maintain all Seed Negative reports for each location daily to location the problem for an immediate fix.

Keep accurate records for the Technology and Stewardship agreements needed for sales created by each plant. Contact all Field Marketers to receive the required paperwork weekly to ensure completion in a timely basis.

Work timely and diligently on multiple projects with deadlines to accomplish tasks needed.

Implemented forecasting returns based on previous year’s history. Implemented tracking of packaging materials to avoid extra charges from suppliers or unnecessary asset gains for the company.

SYNGENTA SEEDS, COON RAPIDS, IA 2008 - 2013

Production Technician

Lead Distribution Coordinator, train new employees, discuss procedures with existing employees for consistency, developed a training manual for all processes, and coordinates all problems and procedures with manager to ensure understanding on all levels.

Actively deal and solve any questions or problems with customers on their needs, ensuring my knowledge of the whole process to effectively handle customers, and work closely with other departments, managers and sales reps to ensure customer satisfaction.

Committed to continuous improvement, focused on constantly improving quality, time-saving features, and confirmation before shipping to customer.

Active assistant leader on the Lean Program to save company time, money and increased satisfaction, brainstorm ideas presented and implement ones most effective. Coordinate all training with employees affected and present pictures with data for support. 5S & Visual Management & Lean 101 trained.

Effectively manage loaded trucks, maintain scheduling processes under critical deadlines, and manage time by prioritizing daily tasks.

Exceptional work ethics, highly motivated, superior team player, reliable, strong communication skills with any contacts with customers and highly organized.

AMERICAN HOME SHIELD 2004-2007

Administrative Assistant, 2006-2007

Successfully maintained all department employee sick, vacation, personal and leave of absence time off, recorded all lunch and break times reporting all discrepancies to upper management, maintained daily, weekly and monthly reports based on each supervisor/manager requirements, developed a department newsletter after gathering information from branches within department and presented to main office for distribution.

Created forms for employees to fill out for all mail correspondence, opened all mail and distributed to proper branch within the department, maintained all files for back-up procedure daily, presented end of the month reports to accounting manager and answered any questions, answered all incoming calls for the department and cross-trained for other branches when needed extra help.

Credit Card Coordinator, 2004-2006

Gathered all information to enter in credit card numbers for mailings to renew/buy policies, entered data into credit card system efficiently, effectively double checked numbers with credit card companies to ensure no mistakes, recorded all rejected or incorrect numbers, maintained card information with customer if needed, superior team player, extremely motivated and strived to do better and more tracking daily, weekly and monthly stats; date stamped all entries, filed all sales in access code room, problem-solved, helped others with duties when needed and worked with supervisor to improve production ideas.

HEARTLAND HYBRIDS, LAKE VIEW, IA 2003-2004

Agri-Rep

Sent mailings to potential customers, called each customer for renewal and future sales, effectively problem solved with customer based on needs, communications with customer by mail or phone to ensure proficiency, delivered product to customers after sales season, helped customers with product after delivery, and problem solved for customer when needed.

UAP MIDWEST, WALL LAKE, IA 1997-2003

Accounting/Receptionist, 1998-2003

Effectively answered 10-line phone system, delivered detailed messages to proper personnel, prioritized interruption for important phone calls for all managers, handled all confidential faxes/mail for all managers, maintained all office equipment and coordinated repairs if needed.

Additional responsibility for small special projects unit that included customer service, claims processing, adjustments, referrals, grievances and numerous special projects.

Benefit Coordinator/Receptionist, 1997-1998

Confidentially kept all personal files on each employee, updated all records for each employee transaction, assisted with payroll, presented group or individual training sessions explaining benefits in full, updated all employees of current laws and regulation changes, termination process, offered options and answered all employee questions.

Evaluated claims processed for employees, contacted insurance company for appeals for employees, dedicated time to fight for claims reversal for employees, proficiently handled all enrollment/termination paperwork to ensure accuracy and made sure employees had complete understanding of benefits.

WEST CENTRAL COOP/TERRA, CARROLL IA 1996-1997

Office Assistant

Complete records on all customers, answered 4 line phone, billed all customers for product received, sold fertilizer/chemicals/seed to customers, problem solved, organizational skills, and excellent customer relation skills.

Coordinated all maps/routes for custom application for customers, accurately updated all MSDS sheets, performed drug testing, proficiently answered phone and answered questions, helped organize employees for work instructions daily, helped manager with all reports/presentations, held safety meetings, cross trained for grain procedures, completed OSHA reports, completed employee injury files and updated all employee Rights for posting.

AMERICAN HOME SHIELD, CARROLL IA 1993-1996

Renewal Sales Consultant/Administrative Secretary

Called existing customers to renew policy, sales skills mastered, completed Zig Ziegler program, exceptional customer relation skills, confidential payment records for processing, met individual goals with company rewards, superior customer service skills, offered solutions for problems and explained in full whole program.

Coordinated all customer sheets to individuals based on goals set by management, completed daily, weekly, monthly graphs/charts/reports for whole department, coordinated all mail functions, managed each employees requests, worked closely with management and exceptional team player.

BOYER VALLEY CHEMICAL, WALL LAKE IA 1989-1993

Assistant Bookkeeper

Completed records on all transactions and recorded as needed.

Helped answer over-flow phone calls.

Accurately filed all paperwork for each customer, accounts payable and accounts receivable.

Pulled any information needed from any of the office personnel.

Assisted lead bookkeeper in any duties needed for the day.

Accurately completed projects assigned from the office personnel.

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