Support Agent Representative
Resume:
Whitwell, Tennessee
********.*********@*****.***
Christie C. Roberts
Customer Service
I am currently a full time student at Southern New Hampshire University. I was a Customer Support Representative with my last employer Verizon wireless working from home. My job duties consisted of answering calls and helping customers who are called in inquiring about Verizon wireless products by helping them understand their bill or upgrading or purchasing a new device to opening up a new account. I am looking to further my employment and job skills with a company who promotes from within and can help me obtain a career instead of a job.
Experience
Customer Support
Alorica( Verizon Wireless)
5/27/2021 - 10/31/2021
Assist current and future Verizon wireless customer with billing insight, plan change, upgrading or purchasing a device, technical support, taking payments over the phone and doing soft transfers to another department of needed.
Product Support Agent
Alorica( Turbo Tax)
3/29/2021 - 5/17/2021
Assisted current and future Turbo Tax customers with products support by answering their questions to helping them filling out their taxes by phone and using screen share when possible. While operating and navigating Salesforce.
Crew Leader
Hardee's
November 2019 - Current
I work frontline at a fast food restaurant where I am a crew leader who is responsible for overseeing daily operations of our frontline business and employees also our daily restocking of products. Also I handle customer complaints and issues pertaining to customers orders when the general or assistant manager isn't available. I also handle daily cash operations and work a point of sales when taking order. Secondary Packaging
Chattem
September 2018 - February 2019
I worked on a assembly line packaging items into secondary packages to shipped out to different companies. I also worked as a assembler constructing and deconstructing packages. Customer Service Representative (Part Time)
Goody's Clothing Store
October 2014 - March 2020
I worked on the customer service department handling customers concerns pertaining to exchanges or returns from the items that they purchased while operating a point of sale. Also dealing with customer complaints and helping them find alternative solutions to the their problems either within the store, online or reaching out to other stores to see if the item or items we available. Education
High School
Whitwell High School
1996 - 2000
High School Diploma
College
Chattanooga's State Technical Community College
2000 - 2002
Award
I received an award for Outstanding Customer Service in 2020 from my current employer.
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