Customer Service Center Representative
Resume:
JATAVIOUS DUMAS
Senior Account Specialist
Atlanta, GA 30360
**************@*****.***
Skilled Sales Representative well-verses in sales, customer relationship building and management. Demonstrated track record of success in generating new revenue streams while building customer loyalty and retention. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Senior Account Specialist
AT&T - Atlanta, GA
October 2018 to Present
• Work with department manager to establish, review, and revise effective training methods, mediums, and plan for new team members
• Observe the performance of dedicated account team members and report to management
• Coach and train team members on basic account servicing, compliance issues, and file maintenance; escalating to management where necessary
• Monitor and report on progress of all team members’ performance as it related to the assigned account
• Generate reports to accompany employer files and provide aggregate data for annual review
• Obtain memorandums of correction for missing and/or incorrect info
• Answer telephone and email inquiries related to assigned client account Dispatcher
UPS - Atlanta, GA
June 2016 to June 2018
• Assign work vehicles and outbound equipment to operators.
• Maintained customized services to existing clients to ensure client retention.
• Planned drivers itinerary
• Marketed logistical services to brokers
• Proactive response to inquiries from clients, providers, and internal authorization.
• Answering inbound calls from our valued members and, assisting them with their inquiries.
• Confronts and abides by all regulations, policies work prodcedures, instructional, and all safety rules Customer Service Representative
HD Supply - Atlanta, GA
August 2015 to October 2016
WORK EXPERIENCE
Handled customer inquiries
● Billing questions and payment extension/ service requests
● Located resources for problem resolution
● Designed best-option solutions
Call Center Representative/Customer Service
DICK'S Sporting Goods - Atlanta, GA
January 2014 to July 2015
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision making skills.
• Adaptability and accountability.
Associate in Telecommunications
Strayer University-Georgia - Chamblee, GA
July 2014 to May 2016
High School Diploma
Performance/Highschool
2011 to 2013
West End Academy - Atlanta, GA
CUSTOMER INTERACTION (3 years)
TIME MANAGEMENT (3 years)
Dispatch (1 year)
Logistics (3 years)
Dispatching (1 year)
Customer Service (4 years)
CSR
Call Center (1 year)
Customer Care
Customer Support (3 years)
Account Management (4 years)
Customer Relationship Management
Salesforce
EDUCATION
SKILLS
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• CRM Software
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