Customer Service Representative

PROFESSIONAL SUMMARY

EFREN DORONILA

**** *** ****** #***, *** DIEGO, CA 92101

H: 619-***-**** ***************@*****.***

Dynamic Customer Service Representative successful in supporting customers in busy call centers, practicing active listening skills to determine the needs of the customer. Professionally represent the brand during all interactions, with a commitment to customer service and desire to build relationships translate to customer loyalty and retention. Proven ability to resolve complex problems, using tact and diplomacy. Energetic customer service professional eager to deliver a positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents.

Personable Service Writer with [Number] years of experience ensuring that company meets needs of customers. Works as liaison for business, facilitating and coordinating business transactions. Excellent customer service and listening skills. Diligent Customer Care Representative accustomed to working independently and collaboratively in direct response to customer care and support requirements. Strong ability to communicate and maintain accurate records. Decisive problem solver with an enthusiastic aĴitude and desire to please consumers. High-energy Brand Ambassador and member of consumer affairs team focused on addressing product questions, concerns, and feedback. Engage customers through email, phone, and social media communications. Promote brand loyalty with customers by meeting diverse needs and maintaining high satisfaction. Well-organized and knowledgeable [Job Title] able to stay calm under pressure, and quickly resolve customer complaints and address issues. Offering skills in call control, order management, and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty. Passionate and detail-oriented customer service professional with [Number] years of experience. Trained in and successfully execute conflict resolution. Eager to build customer loyalty, applying interpersonal and good communication skills. Excellent time management, problem-solving, and leadership abilities. Knowledgeable Customer Service Clerk skilled in high-volume electronic document SKILLS

review. Detail-oriented and focused on providing exemplary customer service to customers while managing multiple tasks and competing priorities. Excellent communication skills and experience with Word, Excel, and database software. Helpful and enthusiastic Member Services Representative skilled at building rapport with diverse customers. Answer account questions and resolve issues to maximize sales opportunities. Specialist in credit union operations, product promotion, and service offerings.

Motivated Service Writer, adept at developing excellent relationships with customers by successfully managing product and service delivery. Schedule services, including product repairs and processing of product warranties. Respond to customer requests, develop cost estimates, and arrange for repairs.

Dedicated customer service professional with experience in retail seĴings selling all types of products, and demonstrating profound ability consistently to exceed sales goals. Strong foundation in retail marketing processes and superior problem-solving skills. Ability to organize and manage data quickly to respond efficiently to customer inquiries.

Dependable [Type] industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with aĴention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.

Accomplished [Type] professional bringing proven expertise in [Industry] operations and practices. Manages activities with good understanding of current needs and future targets. Offers excellent project management and team leadership abilities. A hardworking and reliable [Job Title] focused on going above and beyond to support the team and serve customers. Trained in [Task] and offering top-notch [Skill] abilities. Motivated to continue to learn and grow as a [Type] professional. Hardworking [Job Title] focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Skilled team player with strong background in [Type] environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Merchandise upselling Sales closing

Refunds processing Product sales

Product education Brand representation

EXPERIENCE

Product knowledge Data entry

Complaint documentation Customer service

Problem resolution Product and service knowledge

Recordkeeping Trained in Salesforce

Inbound call answering Organization and recordkeeping Customer relations Service upsells

Customer service excellence Cross-selling

Customer needs assessments Investigate claims

Estimating

ACE PARKING SAN DIEGO INTERNATIONAL AIRPORT

Customer service Representative San Diego, CA February 2020 - Current Implemented best practices in fostering exceptional customer care support and satisfying customers.

Coordinated with team members to reach sales targets by supporting complete sales cycle. Advised customers on status of merchandise ordered and arranged for pickup and delivery. Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.

Acted as company ambassador, professionally delivering high level of service and high-quality support to every customer.

Recommended products and services to members and educated customers about relevant offerings.

Validated data and resolved problems related to system-generated information. Trained new associates on store programs and policies. Responded to customer questions and complaints and documented consumer communications. Trained and developed new team members on customer service initiatives and operational procedures.

Responded to questions and followed up on customer interactions. Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues.

Consistently met identified team and client performance metrics, goals, and deadlines. HYATT REGENCY MISSION BAY

Steward San Diego, CAL September 2018 - Current Closely the standards set out by the health department, including maintaining proper water temperatures.

Assisted cooks and servers as needed, especially during peak hours to ensure productive workflows and reduce customer wait times.

Reported any serious incidents to upper management, such as machine failure, broken facilities, or injuries.

Brought clean dishes, utensils, and napkins to tables. Helped [Job titles] in bussing tables, preparing ingredients, and taking orders as needed. Maintained menu cleanliness by sanitizing and replacing damaged pages. Carried out basic cleaning tasks around the premises, including emptying trash cans, cleaning drink machines, and cleaning any spills immediately. Sanitized workstations, equipment, and cutlery and operated industrial dishwashing machines in accordance with food safety and sanitation requirements. Regularly cleaned and sanitized surfaces to minimize the chance of bacterial growth. Helped servers with bussing tables and side work to keep the entire team working efficiently. Prepared the facility for special events by seĴing up tables and chairs into the desired arrangement.

Unloaded dishes, silverware, and glassware promptly and stored them in the appropriate places.

Maintained dining room and kitchen cleanliness and inventory. Transported pans, food, and dishes to designated storage areas. Assisted kitchen staff by unloading new deliveries and restocking dry goods, refrigerators and freezers.

Delivered food to the guests ensured prompt delivery and proper temperatures. Operated an industrial dishwasher, washing dishes and glassware by hand according to specific instructions.

ACE PARKING

Customer service Representative San Diego, CA February 2018 - September 2018 Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.

Responded to questions and followed up on customer interactions. Provided expert service by communicating information to customers and following up on promises.

Validated data and resolved problems related to system-generated information. Advised customers on status of merchandise ordered and arranged for pickup and delivery. Exceeded requirements in providing products and services to customers at all times. Responded to customer questions and complaints and documented consumer communications. Assisted members by coordinating responses involving multiple departments and personnel. Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues.

SSP AMERICA

Cook San Diego, CA March 2018 - May 2018

Ordered, stocked, and utilized spices and ingredients as called for. Verified that prepared food met requirements for quality and quantity. Cleaned and disinfected food preparation areas, workstations, and equipment. Received orders at the counter or from kiosks and conducted transactions with customers. Cooked food products following established instructions for the preparation of particular menu items.

Ensured that food was stored at the proper temperature as required by food safety regulations. Took and completed fast food orders of customers in a timely manner. Monitored quality of prepared products and followed established preparation standards. Measured ingredients required for specific food items being prepared and minimized waste to control costs.

Cleaned and organized all kitchen workstations and storage areas before and after cooking. Met food quality standards consistently and served dishes with correct proportions and presentations.

Stored food properly and at correct temperatures, adhering to proper food handling and safety guidelines.

Consistently cleaned, organized and sanitized food stations, equipment and utensils to protect customers from the risk of infection.

Served fast food items to customers fast, hot, and delicious, consistently exceeding delivery times.

Performed meal preparations in timely manner to assist kitchen staff and reduce customer wait times.

Upheld all set safety and cleanliness protocols consistently. Maintained sanitation of kitchen, walk-in refrigerators, and freezers. Achieved high standard of sanitation, safety, and cleanliness and passed food safety inspections with no violations.

Kept products properly rotated and stored to meet quality requirements. Followed specifications and orders, prepared ingredients and gathered dishes for serving. Ensured quality of meals and closely adhered to set storage and rotation protocols. Inspected premises to maintain compliance with food safety and sanitation regulations. Inspected premises to ensure compliance with food safety and sanitation regulations. Prepped onions, tomatoes, and potatoes in an orderly fashion and maintained clean work area. Cooked food on grill and at fryer, and worked with team to get items out and served fast to customers.

Conducted inventory and prepared food orders for vendors and supplier delivery. SEA WORLD

Photographer San Diego, CA February 2018 - May 2018 Managed all facets of photoshoots by scheduling, choosing outdoor locations, and seĴing up studio shoots.

Applied keen understanding of color, balance, lines, textures, and use of space to stage photography.

Employed strong digital and technical skills, expertly using tools like Adobe Photoshop Lightroom CC.

Edited images and resized photographs to meet customers' needs. Produced high-quality action, still life, color, and black and white photographs. Created new digital photo library to achieve efficiency in retrieving photography from archives. Manipulated, enhanced, and reproduced digital images, achieving desired effects by leveraging

[Software] skills and photography expertise.

Selected and organized equipment needed for shoot and developed budget. Made subjects feel at ease to draw out right expression and emotion. Supported advertisers with high-quality, precision images to showcase products and engage the target audience.

Composed pictures to evoke certain emotions and meet style goals. Enhanced images with effects or by removing undesirable features and blemishes. Worked during specific times of day for the right lighting or achieved goals with artificial means like flashes and reflectors.

Consulted with clients to understand and meet their unique goals. Kept the office environment highlight efficient and organized to minimize hassles and maximize time in the field.

Met targets consistently by working hard and with strong aĴention to detail. Guided visitors to staff members and business locations with warm, personable approach. Reviewed the incoming orders and assigned work to the [Job title]s to maintain a demanding schedule.

Received and routed incoming mail, packages, and deliveries. Carried out high-quality [Type] work with liĴle oversight. Helped resolve problems such as [Type] and [Type] by carefully collecting information and developing knowledgeable solutions.

Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

Prevented [Type] service delays by effectively using slow periods to get ahead of routine tasks such as restocking supplies.

Filed records to keep system efficient and information organized. Helped managers improve area operations by sharing customer feedback and contributing new ideas.

Ordered, organized, and rotated supplies.

Prepared revenue and expense forecasts and successfully administered $[Amount] budgets with no overages.

Determined team targets and implemented plans to achieve goals at individual and group level. Collaborated well with team members to carry out daily assignments and achieve team targets. Protected business from unnecessary liability by carefully following security and safety standards.

Worked with managers to address problems such as [Type] and [Type]. Gained expert knowledge of [Industry] operations, market conditions, and trends. Consulted with customers to understand desires and suggest best products to meet needs. Managed communications between team members, customers and vendors to keep operations efficient and successful.

RITE AID DRUGSTORE

Cashier /Customer service San Diego, CA March 1994 - June 2017 Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items.

Found ways to improve the customer experience by taking accountability and acting as a store Brand Ambassador.

Returned non-purchased products to shelves and performed general merchandising functions. Operated POS cash register, handling an average of [Number] transactions on average daily. Increased customer satisfaction ratings by [Number]% in [Number] months. Gained recognition for providing efficient service and a high degree of accuracy. Solved complaints by customers and issued credits for returned merchandise. Verified prices and calculated totals using scanners and point of sale (POS) systems. Verified prices and calculated totals using scanners and point of sale (POS) systems. Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.

Supported company shrinks and safety initiatives by remaining alert and accurately scanning merchandise for purchase.

Opened up and operated cash register to relieve long lines at peak shopping times. Restocked shelves with current merchandise, taking time to arrange aĴractive, eye-catching displays.

Stayed on top of policy changes and promotions to beĴer serve customers with current information.

Kept drawer currency sorted, wrapped, and organized. Scheduled breaks for cashiers during shifts and timed returns to maintain coverage. Helped management solve customer concerns with proactive approaches based on retail knowledge.

Listened to customer complaints, resolving most issues and escalating complex concerns to assistant manager for resolution.

EFREN JORDAN PHOTOGRAPHY

Photographer San Diego, CA June 1992 - January 2015 Managed all facets of photoshoots by scheduling, choosing outdoor locations, and seĴing up studio shoots.

Developed appealing photography for use in brand promotions and advertising. Made subjects feel at ease to draw out right expression and emotion. Created new digital photo library to achieve efficiency in retrieving photography from archives. Manipulated, enhanced, and reproduced digital images, achieving desired effects by leveraging

[Software] skills and photography expertise.

Applied keen understanding of color, balance, lines, textures, and use of space to stage photography.

Produced high-quality action, still life, color, and black and white photographs. Edited images and resized photographs to meet customers' needs. Employed strong digital and technical skills, expertly using tools like Adobe Photoshop Lightroom CC.

Used both traditional and digital cameras to achieve the desired look of each shot. Enhanced images with effects or by removing undesirable features and blemishes. Kept the office environment highlight efficient and organized to minimize hassles and maximize time in the field.

Composed pictures to evoke certain emotions and meet style goals. Retouched printed photographs and negatives with techniques such as airbrushing. Supported advertisers with high-quality, precision images to showcase products and engage the target audience.

Consulted with clients to understand and meet their unique goals. Worked during specific times of day for the right lighting or achieved goals with artificial means like flashes and reflectors.

Maintained and updated files and records to support efficient [Type] operations. Reviewed the incoming orders and assigned work to the [Job title]s to maintain a demanding schedule.

EDUCATION

Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert [Industry] knowledge.

Developed and communicated standard operating procedures to team of [Number]. Consulted with customers to understand desires and suggest best products to meet needs. Reviewed activities regularly to identify opportunities for improvement. Prepared revenue and expense forecasts and successfully administered $[Amount] budgets with no overages.

Prepared reports highlighting important information such as [Type] and [Type]. Protected business from unnecessary liability by carefully following security and safety standards.

Taught new employees important procedures such as [Task] and [Task]. Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

Recognized and took advantage of opportunities to increase business revenue, including [Type]s and [Type]s.

Carried out high-quality [Type] work with liĴle oversight. Received and routed incoming mail, packages, and deliveries. Satisfied customers by delivering speedy and expert service for all [Type] needs. Helped resolve problems such as [Type] and [Type] by carefully collecting information and developing knowledgeable solutions.

Supported [Type] operations by completing assignments with strong focus on quality and performance.

Determined team targets and implemented plans to achieve goals at individual and group level. Helped managers improve area operations by sharing customer feedback and contributing new ideas.

Filed records to keep system efficient and information organized. Managed communications between team members, customers and vendors to keep operations efficient and successful.

ASSOCIATE OF ARTS: Advertising Photography

San Diego City Colleges

San Diego, CA 1992

Minor in [Minor].science

Double major in [Other Major].nursing

Member, [Club Name].

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