HALEY WOODS

adrale@r.postjobfree.com

407-***-****

Orlando, FL

KEY HIGHLIGHTS

● Quality: A proven history of success in fast paced environments requiring adaptability, timeliness, accuracy, and collaboration while delivering first class care o Employee of the Month October 2021

o 100% Quality Assurance Award November 2021

● Creative: Seeks inspiration and training to reconnect and strengthen connection to company values

● Motivated: Demonstrated ability to assimilate to new ideas, concepts, methods, and technologies PROFESSIONAL EXPERIENCE

Epic Credentialed Analyst - Coram CVS - March 2022- Current

● Conducts training to diverse groups in virtual sessions using effective facilitation and classroom management techniques to ensure learner engagement and training effectiveness

● Recommends adjustments and updates to learning materials and curriculum as needed, assesses participant competency

● Provides coaching support to learners in a “nested” training environment

● Collaborates with the training team on various initiatives and projects to support the implementation of the Epic system

Patient Care Coordinator - Coram CVS - August 2021- March 2022

● Communicates benefit information with Referral Source and/or Sales and requests any additional clinical documentation

● Managed a referral system and ensured all tickets were completed within their allotted SLA

● Reviews Preliminary Intake Form Details to ensure accuracy of pre-loaded information

● Performs patient data entry in HC360

Patient Account Supervisor- Credit Balance - Encompass Health Billing - March 2021-August 2021

● Lead a team of 7 Patient Account Representatives and meetings to address agenda items and updated reporting system

● Accurately monitored inventory and escalated to the responsible team in a timely manner

● Check-in with Employees to ensure productivity and concerns are being addressed

● Awarded for surpassing Credit Balance goal in Quarter 2

● Special recognition for transition training for hospital Accounting Assistant Patient Account Representative II- Financial Counseling - Encompass Health Billing - December 2020- March 2021

● Received incoming calls pertaining to insurance coverage to assist the patient in understanding the account resolution and collected payment if needed

● Initiated financial hardship questionnaire to assist patient with account balance

● Reviews patient balances to ensure timely and accurate processing of escalations Patient Account Representative- Encompass Health Billing- February 2020- December 2020

● Resolved account issues with insurance companies by exercising knowledge of billing, collecting, financial classes, and payer sources

● Assisted in training new employees within the Cash Department Data Processor - Encompass Health Billing - October 2019- February 2020

● Handled correspondence and the Explanation of Benefits from insurance companies in accordance with policies, procedures, and internal controls

● Entered and prepared insurance data for adjustments and payments Mammogram Technician Assistant/Inventory Manager- Central Florida Breast Center- July 2018- October 2019

● Provided compassionate and thorough instructions to patients undergoing mammogram and biopsy execution

● Supported patients with their referrals to off-site, partnered imaging centers

● Monitored the inventory of medical, surgical, and office supplies Medical Office Receptionist - Little Stars Pediatrics - January 2018-June 2018

● Supported the development of a new practice

Created administrative process forms for new patients

Collected and documented payments

Insurance verifications

Built out front desk responsibilities

EDUCATION

● Healthcare Management- Bachelors of Science- Ashworth College, Jan 2019- To be Completed Winter 2022 Norcross, GA

● Medical Assistant Certificate Program - Orange Technical College, 2017-2018 Orlando, FL TECHNICAL SKILLS

Microsoft e-Clinical Works EMR Cerner EMR

Epic EMR Mammogram Films Bookkeeping

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