Healthcare Administrator
Resume:
HALEY WOODS
***************@*****.***
Orlando, FL
KEY HIGHLIGHTS
● Quality: A proven history of success in fast paced environments requiring adaptability, timeliness, accuracy, and collaboration while delivering first class care o Employee of the Month October 2021
o 100% Quality Assurance Award November 2021
● Creative: Seeks inspiration and training to reconnect and strengthen connection to company values
● Motivated: Demonstrated ability to assimilate to new ideas, concepts, methods, and technologies PROFESSIONAL EXPERIENCE
Epic Credentialed Analyst - Coram CVS - March 2022- Current
● Conducts training to diverse groups in virtual sessions using effective facilitation and classroom management techniques to ensure learner engagement and training effectiveness
● Recommends adjustments and updates to learning materials and curriculum as needed, assesses participant competency
● Provides coaching support to learners in a “nested” training environment
● Collaborates with the training team on various initiatives and projects to support the implementation of the Epic system
Patient Care Coordinator - Coram CVS - August 2021- March 2022
● Communicates benefit information with Referral Source and/or Sales and requests any additional clinical documentation
● Managed a referral system and ensured all tickets were completed within their allotted SLA
● Reviews Preliminary Intake Form Details to ensure accuracy of pre-loaded information
● Performs patient data entry in HC360
Patient Account Supervisor- Credit Balance - Encompass Health Billing - March 2021-August 2021
● Lead a team of 7 Patient Account Representatives and meetings to address agenda items and updated reporting system
● Accurately monitored inventory and escalated to the responsible team in a timely manner
● Check-in with Employees to ensure productivity and concerns are being addressed
● Awarded for surpassing Credit Balance goal in Quarter 2
● Special recognition for transition training for hospital Accounting Assistant Patient Account Representative II- Financial Counseling - Encompass Health Billing - December 2020- March 2021
● Received incoming calls pertaining to insurance coverage to assist the patient in understanding the account resolution and collected payment if needed
● Initiated financial hardship questionnaire to assist patient with account balance
● Reviews patient balances to ensure timely and accurate processing of escalations Patient Account Representative- Encompass Health Billing- February 2020- December 2020
● Resolved account issues with insurance companies by exercising knowledge of billing, collecting, financial classes, and payer sources
● Assisted in training new employees within the Cash Department Data Processor - Encompass Health Billing - October 2019- February 2020
● Handled correspondence and the Explanation of Benefits from insurance companies in accordance with policies, procedures, and internal controls
● Entered and prepared insurance data for adjustments and payments Mammogram Technician Assistant/Inventory Manager- Central Florida Breast Center- July 2018- October 2019
● Provided compassionate and thorough instructions to patients undergoing mammogram and biopsy execution
● Supported patients with their referrals to off-site, partnered imaging centers
● Monitored the inventory of medical, surgical, and office supplies Medical Office Receptionist - Little Stars Pediatrics - January 2018-June 2018
● Supported the development of a new practice
Created administrative process forms for new patients
Collected and documented payments
Insurance verifications
Built out front desk responsibilities
EDUCATION
● Healthcare Management- Bachelors of Science- Ashworth College, Jan 2019- To be Completed Winter 2022 Norcross, GA
● Medical Assistant Certificate Program - Orange Technical College, 2017-2018 Orlando, FL TECHNICAL SKILLS
Microsoft e-Clinical Works EMR Cerner EMR
Epic EMR Mammogram Films Bookkeeping
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