Customer Service Representative

Marquette Baptiste

**** ****** ***, *** **

Brooklyn, NY 11208

Cell 347-***-****

****.****@*****.***

Career Overview

Dedicated, organized, hardworking, mature, and meticulous Hospitality Representative motivated to maintain customer satisfaction and contribute to company success. I am reliable and have an extensive track record in demanding call centers, legal collections, sales and account management environments. Being in Hospitality/ Customer Service allows me to show how performance driven, Personable, responsible, service driven, and analytical I am. Versatility in this sort of position is a must due to the nature of the varying customer service jobs I’ve taken on. I rise to the occasion by being a well-qualified, customer- focused, consistent, dependable, and experienced employee when it comes to the needs of the company and the customers.

Core Strengths

Active listening skills

●Telephone inquiries specialist

●Customer service expert

●Strong organizational skills

●Large cash/check deposits expert

●Seasoned in conflict resolution

●Sharp problem solver

•Type 40-50 WPM.

•Courteous demeanor

Experience

AST FUND SOLUTION, LLC- Remote 02/21- 11/21

Customer Service Representative I

●Received inbound and outbound calls from shareholders.

●Took proxy votes for major companies from shareholders for their annual meeting.

●Kept personal and confidential company information protected

●Followed company policy and procedures on handling the calls by reading scripts and company fact sheets.

●Worked remotely from home via computer on different systems called authority, Citrix, and mobility.

EAST NEW YORK AUTO 01/19- 01/20

Administrative Assistant/ Driver

●Answered and directed incoming phone calls to appropriate staff

●Scheduled meetings and appointments

●Took notes, setup, prepared documents for meetings, and arranged the company calendar and meetings

●Greeted and directed visitors and new staff to organization

●Wrote and issued emails to the staff on behalf of the senior staff

●Created ways to improve administrative processes

●Handled car insurance claims and processed insurance payments for repairs

●Copied, sorted, filed, and logged car lease agreements on a system I created

●Picked-up and delivered cars to and from customers and dealerships

NORTHERN LEASING SYSTEMS INC, LLC 11/10- 10/13

Legal Collections Representative

●Received incoming and made outgoing calls to clients to resolve delinquent accounts

●Prepared accounts for legal action to be filed against the clients if they refused to resolve their outstanding debts

●Sent out summons & complaints from the court for scheduled lawsuits against the clients to appear in court or call to discuss their repayment options

●Settled clients’ accounts & processed client’s payments to meet monthly goals via POS system

●Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

JPMORGAN CHASE BANK 08/08- 11/09

Remittance Processor- Extraction Specialist/Remit One

●Opened and sorted mail; created batches; separated correspondence and checks before processing.

●Grouped accounts according to account specifications and customer requirements.

●Negotiated all checks before entering into the system.

●Assisted teammates in meeting/exceeding quality and productivity goals.

●Assisted associates with problematic accounts in the proper way of processing and handling.

●Troubleshooted problematic batches to ensure customer receives accurate information.

●Maintained accurate reports logs for internal & external audits.

●Prevented losses using awareness, attention to detail, and integrity.

CITIBANK N.A. 09/06- 05/08

Bank Teller/Sales Associate

●Assisted customers with daily account activities such as deposits, withdrawals, new accounts, and credit card payments.

●Performed field inquiries on products and services; maintained a customer friendly and professional environment.

●Retrieved, updated, stored, and maintained customer files and documents.

●Cash Handling and Customer Service Experience

●Processed and issued money orders for customers.

●Cross-trained and provided back-up for other customer service representatives when needed.

●Performed bank opening duties, including counting cash drawers, bank safe, and automatic teller machine cash.

Education

Kingsborough Community College 06/2019

Received: A.A.S. Degree in Hospitality Management

Event Leadership Institute 12/2014

Received: Event & Meeting Management Fundamentals Certificate

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