Stephen A. Vieira...

Fairhaven, MA • 508-***-**** • adrajm@r.postjobfree.com • www.linkedin.com/in/stephen-vieira Senior IT Executive with a record of achievement driving innovation and creativity in the delivery of IT Services that enhance organizational performance and the user experience. Extensive experience managing technology for post-secondary institutions and nonprofit organizations with a strong background in business process review, records management, strategic planning, policy and procedure development, HR management, budgetary planning, compliance, and administration of complex information technology infrastructure. Noted for effectively developing and implementing strategic and tactical methods that optimize engagement between multiple educational institutions to improve communication and collaborations. Ideally suited to IT leadership roles in organizations seeking to optimize and transform both the business and the customer experience.

Providing Strategic Direction and Thought Leadership: Developed a model for the Tennessee Board of Regents (TBR) that promoted enhanced collaboration and information sharing among college campuses, adoption of best practices, centralized licensing, and contract collection and bulk purchasing. Led the 2016 Tennessee Summit, focusing on meeting the needs of the TBR institutions as well as neighboring Banner higher education users through sharing experiences and innovative ideas.

Taking Education into the 21st Century: Took TBR in new strategic directions that optimized the use of cloud computing, SD-WAN, and redundant networking, provided advanced methods of communication and collaboration, enhanced risk management, facilitated disaster recovery planning, and promoted ITIL management tool usage.

Optimizing the Customer Experience with Transformative Technology: Positioned numerous institutions of higher education to fully utilize existing information technology by providing governance, processes, and procedures that promoted service excellence across the system. Improved service desk and client advocacy levels, enlarged existing throughput and redundant Internet resources, replaced legacy systems, instituted hosted email systems, and created domain and VLAN structures.

Building and Leading High-Performance Teams: Built and led high-performance organizations with as many as 50 professionals by consistently providing a culture promoting optimism, constant learning, continuous discovery, and a passion for delivering a world-class user and customer experience. Core Leadership Competencies

Enterprise Resource Strategy and Planning

IT Governance Policy Development

Change and Asset Management

Customer Service and Delivery Systems

Project Management

Information Security Enhancements

Business Partnering Campus Collaboration

ERP and CRM Implementations

Risk Management

Database and Systems Administration

Process and Procedure Improvement

Software Distribution Systems

Organizational Development

High-Performance Team Building

Superior Leadership in Enterprise Resource Planning, IT Governance, and Asset Management

THE TENNESSEE BOARD OF REGENTS (TBR), Nashville, TN 2016 – 2020 CHIEF INFORMATION OFFICER

Recruited to drive needed change in one of two systems of public universities in the US state of Tennessee. Planned and led strategic initiatives involving project management, technology governance, customer-centric orientation, cloud-based infrastructure upgrades, and improved communications focused on providing new value to the six universities, 13 community colleges, and 27 colleges with ~200,000 students.

Providing Strategic Leadership: Proposed a restructuring of internal and external IT entities to better meet TBR’s needs. Developed a model that promoted enhanced collaboration and information sharing among the campuses, adoption of best practices, centralized licensing, and contract collection and bulk purchasing. OPTIMIZING THE CUSTOMER EXPERIENCE WITH CREATIVE, PRACTICAL, AND COST-EFFECTIVE BUSINESS AND TECHNOLOGY SOLUTIONS Stephen A. Vieira Page 2

Providing Industry Leadership: Sponsored and led the 2016 Tennessee Summit, a three-day event focusing on the needs of the TBR institutions as well as neighboring Banner higher education users with guest speakers from a variety of states sharing experiences and innovative ideas.

Enabling Change: Supported the successful move of the TBR Central offices, migrating all server-related software to Microsoft Azure, and facilitating the uninterrupted move of 200 staff members in only three days.

Building a High-Performance Team that Optimizes the User Experience: Built and launched a client services division with a customer-facing Service Desk, a comprehensive Service Catalogue, and SLAs utilizing Cherwell software and ITIL framework fundamentals.

Optimizing Productivity: Facilitated TBR’s move to shared service centers centralizing the Shared Services Finance, Human Resources, and Accounts Payable offices of the TBR Central Office and the TCAT campuses. THE COMMUNITY COLLEGE OF RHODE ISLAND COMMISSIONER OF POSTSECONDARY EDUCATION FOR THE STATE OF RHODE ISLAND, Warwick, RI 2008 – 2016 CHIEF INFORMATION OFFICER AND EXECUTIVE DIRECTOR OF INFORMATION TECHNOLOGY Hired on to drive a massive change in IT services focused on enhancing the effectiveness of the IT department and ensuring alignment with the needs of the institutions. Significantly enhanced the quality and functionality of technology offerings in areas including print management, technology governance, academic analytics, server virtualization, infrastructure, learning management, and automated user account creation with SSO capabilities.

Providing Strategic Leadership to the Institution and the Industry: 1) Teamed with the Commissioner to develop a model for a central data repository combining information from PeopleSoft and Banner systems into a data warehouse integrated with K – 12 and workforce entities. 2) Established policies and procedures for data access, data handling, and utilization for all consumers of the central repository of public institutions of higher education. 3) Represented Rhode Island at a data development conference that promoted the sharing of workforce development and postsecondary education data in a New England and New York collaborative.

Enhancing the Quality and Functionality of Technology under Demanding Time Constraints: 1) Planned and implemented successful rollouts of core Microsoft products. 2) Led an error-free migration of Banner 7 to Banner 8. 3) Repeated that performance on an Oracle 11g upgrade across the entire administrative database family. 4) In a four-day span, moved 70,000 student email accounts from a legacy, inferior email system to Microsoft Live@edu at no cost to the college. 5) In a mid-semester break, planned and managed the load balancing, high-availability, virtualized Blackboard 9.1 learning management system.

Optimizing the User (Student) Experience: Established a text- and email-based emergency broadcast system. Empowered computing lab personnel to use secure procedures in password resets at four campus facilities by implementing a self-management utility for usernames and passwords. Developed customized routines for advising/counseling.

Virtualizing the Infrastructure: Teamed with technology vendors to create and model a virtual desktop infrastructure that maximized resources, eliminated huge desktop replacement cycles, and provided dynamic deployment of software to students, faculty, and staff. CAMPUSWORKS, INC, Sarasota, FL 2003 – 2008

CHIEF INFORMATION OFFICER, PROJECT MANAGER AND SITE DIRECTOR Played a pivotal role in growing a consultancy that enabled higher education institutions to improve operations, reduce costs, and position students for success. Partnered with client senior management to define and establish strategic and tactical IT goals aligned with the needs of the client.

Leading a World-Class Organization: Directed seven managers with downline authority for 33 IT professionals in areas including administrative systems support, network, and systems infrastructure, desktop and client services, and database administration and programming, while stewarding an operating budget of $5M and a consulting budget of $7M.

Providing Strategic Leadership: Designed and implemented software and web development best practices guidelines strategically aligned with current institutional needs and industrywide standards. Implemented ERP system-usage security policies, and vetted development of the security auditing process to ensure compliance with the recommendations of external auditors.

Optimizing Infrastructure and Lowering Costs: Significantly upgraded network infrastructure in areas including wireless access, network security controls, improved firewall protection, Intrusion Detection/Prevention systems, and VoIP, while generating savings of >$1.5M.

Stephen A. Vieira Page 3

Improving Service Offerings and Delivery: 1) Deployed portal and ecommerce applications enabling access to prospects, students, faculty, and staff. 2) Selected and managed setup of enterprise Integrated Document Management System. 3) Significantly enhanced the functionality and utility of an existing ERP system to include web-based Human Resource time entry and tracking systems, real-time credit card, PCI-compliant payment options, and other student services. 4) Developed and implemented an identity management system that substantially improved information security.

HELIX TECHNOLOGY CORPORATION, Mansfield, MA 2000 – 2003 SENIOR DATABASE ADMINISTRATOR

Recruited to provide technical support in development of instruments utilized to improve data acquisition for cryogenic vacuum pump-generated, service-level information secured through a global network of >500 servers and accompanying devices. Provided application development support while driving design and deployment of global network SQL Server database applications utilized to facilitate worldwide data collection from the chip development tools.

Optimizing the User Experience and Decision-Making: Increased accessibility to worldwide data by >50%. Produced 100% increase in director-led support for data collection and analysis while accelerating network access time by 90%.

NORTHERN ESSEX COMMUNITY COLLEGE/

MIDDLESEX COMMUNITY COLLEGE, Haverhill and Lowell, MA 1998 – 2000 PROJECT MANAGER SENIOR DATABASE ADMINISTRATOR

Brought on to drive continuing improvement in multi-tier environments, web-based information access, and ecommerce customer support for students and faculty at two college campuses. Optimized database performance, reducing downtime 50%. Planned and led Oracle upgrades, module enhancements, and training improvements that positioned the campuses for future expansion and generated a 100% increase in IT end user satisfaction.

Optimizing the User Experience: Implemented web-based and ecommerce systems for online registration and credit card payment. Employed kiosk and web-based products that enabled to gather information concerning grades, course offerings, and schedules on a self-service basis, while freeing the Registrar’s Office to pursue high- value strategic objective.

CAREER NOTES

Account Executive, International Government Affairs – Associate, Business to Business Marketing Education and Technical Acumen

Advanced Study, Educational Research Methods, Clark University, Worcester, MA Advanced Study, Educational Research Methods, Boston College, Chestnut Hill, MA MEd, Supervision and Administration, The Citadel, Charleston, SC BS, Elementary Education, Bridgewater State College, Bridgewater, MA Associations and Presentations

Complete details on Associations and Presentations on topics including Information Security, Cloud Adoption, Virtual Desktops, IT Governance, Project Management, Personal Notification Systems, and Automated Student Account Provisioning can be found on LinkedIn

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