Entry Representative Customer Service
Resume:
Teasia Johnson
Virginia Beach, VA *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Disputes Specialist
PRA Group - Norfolk, VA
November 2020 to Present
As a disputes specialist my job is to investigate open dispute cases on the account, I am to send the proper OALD documents to close out a case I am to follow all FCRA guidelines in properly closing out the dispute whether the account be fraud, inaccurate info, not mine not aware, incorrect balance,Pifp Sifp or ACDV other . I’m to ensure that my quality and production are up to Company standards at all time . And to perform daily tasks until the end of my scheduled shift . Cashier and Customer Service
Restaurant Depot
October 2019 to January 2020
• Stocked shelves
• Rang up purchases
• Counted out cash drawers
Order Entry Representative
QVC - Chesapeake, VA
October 2018 to March 2019
Placing orders up to five at a Time and making sure customers were happy, tracking and also canceling orders as well .
Housekeeper
Haynes Furniture Company - Virginia Beach, VA
March 2016 to May 2018
Responsibilities
Cleaning restrooms, break rooms, dusting furniture restocking all merchandise as needed such as cleaning materials .
Team Member
Rallys - Virginia Beach, VA
June 2015 to November 2015
Cashier And I also worked all other areas, Including grill, Fry & Sandwich Station and prep for the whole day.
merchandise associate
Burlington Coat factory
August 2014 to August 2015
Receiving inventory & product labeling and placing product on the floor, counting pallets & inventory in receiving room, Customer service & Retail sales as well . House keeping
Residence Inn Marriott - Virginia Beach, VA
July 2013 to August 2014
Responsibilities
My jobs were to make sure everything was cleaned up . Make sure blankets and covers were replenished sometimes upon request, Give towels and soap and etc anything that was needed and also make sure every customer was satisfied
Accomplishments
I enjoyed makin people happy, by giving them a comfortable clean place to stay . Skills Used
Being done in a timely fashion to be able to move on to the next rooms and accomplish everything before it was time to go.
Education
High school Diploma
Bayside Highschool - Virginia Beach, VA
2009 to 2012
Skills
• Powerpoint, Microsoft Excel, Microsoft Word (10+ years)
• Order Entry
• Customer Service
• Order Processing
• Data Entry
• Crew Member
• Food Service
• Food Safety
• Pricing
• Food Preparation
• Microsoft Outlook
• Retail Sales
• Guest services
• Cash handling
• Software troubleshooting
Assessments
Reliability — Highly Proficient
July 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Organizational Skills — Proficient
July 2019
Arranging and managing information or materials using a set of rules. Full results: Proficient
Customer Focus & Orientation — Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Proficient
Food Safety — Proficient
October 2019
Knowledge of proper food handling, storage, and equipment use for preventing the spread of foodborne illness.
Full results: Proficient
Receptionist — Proficient
January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Receptionist — Proficient
January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Memorization & Recall — Completed
June 2019
Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.
Full results: Completed
Reliability — Proficient
March 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Proficient
Food Safety — Familiar
June 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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