Customer Service Front Desk

Christie Boykin

Fort Mill, SC ***** *******@*****.*** 803-***-****

Authorized to work in the US for any employer

Work Experience

Assistant Manager Planet Fitness - Rock Hill, SC October 2021 to Present

Strive to provide +1 customer service to existing potential and current members.

Deliver maintenance throughout the entire facility, up to the standards held by Planet Fitness.

Resolve any customer or account situations that may rise when it comes to billing, member needs, and/or membership inquiries.

Training other staff members on our core values, mission statement, expectations, and policies to best suit them for company guidelines. Scheduling and training new staff members

Counting and ordering inventory, typing, and conducting monthly one on ones, praise reports, documentations, separation papers, approving invoices and then putting them in the correct folder for payment.

Prescreening, interviewing, and hiring new teammates.

Day to day duties of making sure the club is running correctly and up to expectations.

Supervisor

Planet Fitness - Rock Hill, SC

August 2020 to Present

Strived to provide +1 customer service to existing potential and current members.

Delivered maintenance throughout the entire facility, up to the standards held by Planet Fitness.

Resolved any customer or account situations that may arise when it comes to billing, member needs, and/or membership inquiries.

Trained other staff members on our core values, mission statement, expectations and policies in order to best suit them for company guidelines.

Cashier

Food Lion - Fort Mill, SC -July 2021 to January 2022

Assist customers with any needs they may have and checking them out and groceries bagged and ready to go in a timely manner.

Sales Associate

The Buckle - Pineville, NC - July 2019 to July 2021

Sales, customer service

Cashier

Food Lion - Fort Mill, SC - April 2020 to August 2020

Check customers out and assist with any additional needs that they may have

Independent Sales Representative

INDEPENDENT REPERSENTATIVE, PREMIER DESIGNS HIGH FASHION JEWELRY - Sumter, SC

February 2009 to July 2017

Helped women accessorize themselves/outfits with Premier's high fashion jewelry keeping them on trend. Scheduled and held home shows, recorded and placed orders via Premier's website, follow up with customers after the sale to make sure they were happy, replace/exchange pieces as needed.

LEASING AGENT, RIVERWALK APARTMENTS

OCT.2015 - DEC. 31 ST, 2015, MARCH 26, 2018-JUNE 1, 2018

Toured apartments with perspective tenants, collected rent, received lease apps, screened perspective tenants, printed leases to be signed, printed renewal leases, provided customer service to tenants, made bank deposits, took and turned in maintenance requests and followed up to make sure they were completed, made sure club house and office area were clean and presentable, responded to emails from perspective tenants. Emailed renewal notices received tenant complaints and worked with the tenants to resolve the problem.

Owner/Operator

JCB Heating and Air

June 2000 to November 2014

Answered the phone to schedule appointments, repairs, installs, accounts payable, accounts payable, warranty registrations, claims, payroll and customer concerns.

Director

Warth Child Care and Development Center July 1988 to June 2000

Started out working in the 2-year old room then worked with all ages, taught kindergarten, promoted to head teacher for three year old kindergarten, ran afterschool program. Worked my way up to Director, scheduled employees, figured, called in and signed payroll, distributed paychecks, organized summer field trips, prepared daycare to be licensed, made sure the child per adult ratio was correct, toured with perspective new families, enrolled children into the daycare center, over saw after school bus pick up routes, handled accounts receivable, open and closed daycare, handled any employee and parent concerns.

Education

HIGH SCHOOL DIPLOMA LAURENCE MANNING ACADEMY May 1993

Skills

•Good with people, excellent customer service

•Ability to remain calm when tenants are upset

•Thrive in social events

•Strong paperwork skills

•Great telephone skills

•Very responsive to concerns, emails and voicemails

•Work well with others

•Payroll

•Childcare

•Property Leasing

•Accounts Payable

•Accounts Receivable

•Fair Housing Regulations

•Sales

•Customer service

Assessments

Administrative Support — Proficient

January 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Call Center Customer Service — Familiar

December 2019

Applying customer service skills in a call center setting. Full results: Familiar

Management & Leadership Skills: Impact & Influence — Proficient

December 2019

Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Proficient

Customer Focus & Orientation — Expert

January 2020

Responding to customer situations with sensitivity Full results: Expert

Verbal Communication — Highly Proficient

February 2020

Speaking clearly, correctly, and concisely Full results: Highly Proficient

Written Communication — Proficient

February 2020

Best practices for writing, including grammar, style, clarity, and brevity. Full results: Proficient

Nursing Aide Skills — Highly Proficient

March 2020

Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Highly Proficient

Sales: Influence & Negotiation — Expert

January 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Expert

Customer Service — Proficient

December 2019

Identifying and resolving common customer issues Full results: Proficient

Front Desk Agent (Hotel) — Highly Proficient

July 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Cashier Skills — Highly Proficient

July 2020

Counting cash, processing transactions, following written procedures, and attending to details. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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