Customer Service Medical Assistant
Resume:
JENNIFER
CARMONA
Montebello, CA 90640
*****************@*****.***
OBJECTIVE
Departmental lead with over 10+ years of customer service. Hardworking individual looking to broaden skills and become a great asset to a facility where I can grow. Passionate about the healthcare industry and enjoys helping people.
EDUCATION
Bachelors of Science in Criminal Justice Administration University of Phoenix
MAY 2011 – NOVEMBER 2012
Associates of Science in Criminal Justice Administration University of Phoenix
MAY 2009 – MAY 2011
Certificate of Medical Assistant Everest
JUNE 2007 – MAY 2008
EXPERIENCE
Medical Assistant/ Surgical Coordinator Congress Orthopedics and Associates
SEPTEMBER 2018 – PRESENT
Provide exceptional medical care to patients. Work directly with Orthopedic Surgeon, overseeing patient care schedule in office and schedule needed patients for surgery. Assist Physician by preparing patients for examination, intake patient and record patient’s history. Update patient’s chart and EHR/EMR. Manage daily task under high pressure environment that include authorization for needed radiology imaging, leave of absence form, sending out orders for physical therapy and radiology imaging, and sending out and refilling of medications, answer all direct phone calls pertaining to Physicians patients care. Personal medical assistant and surgical scheduler position entails the prioritization of urgent surgical cases, assuring proper accommodations are made to newly injured patients.
Lead Program Coordinator Allied Vocational Services
FEBRUARY 2016 – SEPTEMBER 2018
Provide exceptional customer service to injured students. Develop plans to streamline the enrollment process and oversee departmental needs. Case management is a crucial aspect of this position. Manage hundreds of daily tasks under a high pressure environment. Lead position entails the prioritization of urgent clientele and complaints, ensuring proper accommodations are made.
Customer Service Representative CVS
MARCH 2013 – FEBRUARY 2016
Provide sales associate training to incoming employees, ensuring proper knowledge and policies are comprehended. In an ever-changing environment provide remarkable customer service and problem solve any issues that may arise. Key aspects of this position entails: inventory control, price audit verification, cash control at registers, knowledge of products throughout the store, intake of merchandise, answer phone calls and provide correct feedback to customers or management.
Customer Service Representative Rite Aid Pharmacy
MARCH 2013 – NOVEMBER 2011
Provide sales associate training to incoming employees, ensuring proper knowledge and policies are comprehended. In an ever-changing environment provide remarkable customer service and problem solve any issues that may arise. Key aspects of this position entails: inventory control, price audit verification, cash control at registers, knowledge of products throughout the store, intake of merchandise, answer phone calls and provide correct feedback to customers or management.
Medical Assistant Indiana First Medical Group
JUNE 2008 – SEPTEMBER 2010
Assist Physician and Physician assistant by preparing patients for examinations. Intake patient and record patient’s histories. Measure patient’s vital signs including, weight, blood pressure, pulse, and temperature. Update patients chart regularly and EHR/EMR. Preform inventory evaluation and stock rooms with adequate medical supplies. Maintain medical instruments, and prepare instruments for sterilization. Assist with front office duties such as, answering telephones, file patient charts, schedule appointments, and provide feedback to patients and Physicians.
SKILLS
Provide excelling customer service
Case management/ File review
Leadership & Initiative characteristics
Competencies in Microsoft Office
Fluent in English and Spanish
Manage urgent time sensitive tasks in a high pressure environment
REFERENCES
Denise De Los Santos (Supervisor)-323-***-****
Fanny Martinez (Manager)- 323-***-****
Cynthia Nuno (Manager) – 626-***-****
Roxanna Arguello (Senior Lead) – 626-***-****
Contact this candidate