Credit Manager Customer Service

NANCY ANDREWS

** ****** **** ******

Bronx, NY **463

H: +1-718-***-****/B: +1-212-***-****

OBJECTIVE:

To obtain a management position which will afford me greater challenge and opportunity for advancement and enable me to utilize my organizational and interpersonal skills in a disciplined and rewarding corporate environment. EXPERIENCE:

2005 to Present KELLEY DRYE & WARREN LLP, New York, NY Senior Collection Coordinator

Oversee the accounts receivable portfolio to effectively minimize financial risk to the company without hindering business with current clients.

Secure payments of outstanding invoices on a timely basis through direct contact with clients via phone, email or letters.

Work closely with Partners to coordinate payment strategies and take action under their direction.

Analyze portfolio and maintain records of historical payments and current receivable balances and prepare client status reports and projects.

Prepare special projects including preparation of spreadsheets or other supporting documentation for partners.

Analyze credit worthiness of existing and potential customers via Dunn & Bradstreet reports.

Monitor daily application of cash received, preparation of bank deposits and reconciliation of bank balance.

Travel to regional offices to meet with Managing Partners to reconcile high-risk accounts.

Reduce bad debt exposure while maintaining write offs at a minimum.

Coordinate with collection agencies to recover debt on accounts placed.

Meet with Executive Committee to provide projections on cash estimates.

Daily use of CMS and ARCS systems.

Assist in acquisition of new law firm and travel with Director of Finance & Credit Manager to train personnel in Kelley Dryer & Warren policies & procedures. 2001 to 2005 METROPOLITAN MUSEUM OF ART, New York, NY Tourist Services Coordinator

Bookkeeping and selling lunch and dinner packages to prominent business representatives and VIPs.

Extensive record keeping, data processing and payment collection.

Utilize superb customer service and people skills while remaining knowledgeable of museum.

Preparation of correspondence using Microsoft Word and Excel. 1999 to 2001 CROSSROADS CAFÉ, Astoria, NY

Owner/Operator

Actively engaged in all bookkeeping, advertising, supply purchases and direct vendor liaison activities.

Creating menus, planning and cooking daily specials and catering engagements.

Promote and provide excellent customer service.

NANCY ANDREWS

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1994 to 1995 THE COLOR WHEEL, New York, NY

Manager- Credit Collections & Accounts Receivable

Direct report to owner.

Administer the activities of very fast paced credit and collections department; supervising staff of six in maintaining five thousand accounts. Researching and granting credit approvals for new accounts.

Coordinate with Sales Department to maintain liaison with clients and keep bad debt to a minimum. Daily application of cash received, preparation of bank deposits and reconciliation of bank balance.

Coordinate with Data Processing Manager to improve system efficiency and productivity.

Prepare pricing structures for other divisions within company to keep pricing competitive, yet cost effective.

1989 to 1994 SEIKO TIME CORPORATION, Mahwah, NJ

Manager-Credit Collections-National Accounts

Direct report to Senior General Credit Manager.

Supervised 10 collectors and clerical personal in collection of past due balance for department/chain stores and high-risk accounts.

Administered secure transaction and granted commercial credit, negotiated settlements and other collateral documents (letter of credit, guarantees and notes).

1985 to 1989 FUJI PHOTO FILMS USA, INC. Elmsford, NY Manager Credit/Charge Backs & Collections

1984 to 1985 UMA SHOE CORP./BRUNO MAGLI, New York, NY Credit Manger

1980 to 1984 SEIKO TIME CORPORATION, New York, NY

Assistant Credit Manager

1978 to 1980 MARCUS BROTHERS TEXTILE CORP., New York, NY Senior Collection Specialist

EDUCATION: State University of New York at Plattsburg B.A. - History

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