Customer Service Mental Health

KRISTOPHER KIRK LUDACER

**** ******** ***** – Wilmington, North Carolina 28411

Cell Phone: 703-***-****

E-mail: ************@*****.***

OBJECTIVE

To obtain a position in the mental health and / or social services field as a psychologist, mental health therapist, program manager, team leader, substance abuse counselor, customer service personnel, or quality assurance specialist so that I may use my assessment, individual therapy, group therapy, teaching leadership skills and communication skills to assist others in becoming stable and community involved individuals to the best of their abilities; and to assist community in meeting needs of others. Also want to obtain supervision to obtain my LPC and LCAS.

EXPERIENCE

July 2018 – Present WilmingtonTreatment Center Wilmington, NC

Lead Milieu Counselor Residential

Conducted psycho educational groups for inpatien units including Detox and Residential units.

Dealt with arising crisis situations as needed with patients in the inpatient levels of care.

Prepared and researched group material that was appropriate to use to address and educate patients about SA and MH issues.

Dealt with behavioral issues that arose on the inpatient units up to and including administrative discharges for various dangerous and challeneging behaviors.

Individually met with patients to provide support, education, and information to assist them in their recovery.

Worked with patients to ensure they stayed in treatment and did not leave early despite cravings.

Ran the peer advocate program for the residential unit ensuring all patients had peers to talk with and feel connected during treatment.

August 2016 – July 2018 RI, International Wilmington, NC

Recovery Services Administrator / Program Director

Responsible for developing and maintaining quality services:

-Developed adequate procedures for the referral, the admission and the discharge process.

-Coordinated the activities of the program, facilitating the communication and assuring high quality care.

-Assured the quality of documentation in the record is in compliance with agency record policies.

-Taught classes to meet the program requirements.

-Participated as an active member of the Programs Management team.

-Developed schedule of wellness and recovery classes and support.

Developed and support the program management team, analyzing problems, identifying areas of unmet needs and seeking resolutions.

Assured adequate and competent staffing:

-Evaluated staffing needs and established and monitored work schedules to provide adequate coverage consistent with the overall objective of the program.

-Supervised activities of staff and/or students, including assignment of duties

-Assured agency and program policies and procedures were followed.

-Coordinated with Human Resources the recruiting, interviewing and hiring of personnel.

-Assisted and monitored staff in maintaining employment related credentials and/or requirements.

-Provided continual support and coaching to employees.

-Assured adequate orientation and training for all personnel.

-Assured adequate evaluation of the performance of personnel in accordance with agency policies; monitors the performance and evaluates on staff and/or students.

Prepared, in conjunction with the CEO and Management Team, policies and procedures for the operation of the program.

Developed and managed methods to monitor and evaluate the program’s effectiveness including outcome studies, customer satisfaction and contract reporting requirements.

Coordinated the program’s services with external customers

Coordinated with the agency Controller to develop budget proposals for approval by the CEO and Board of Directors. Initiated purchase requests and monitored expenditures according to the approved budge

Modeled and practiced recovery principles in all activities including hope, choice, empowerment, responsibility, spirituality, mutuality and self-determination while fostering a recovery environment.

Served all TCLI consumers without regard to their background or history placing the consumer’s needs above all other considerations. These consumers are identified by the State of NC.

Ensured confidentiality of all guest information.

Understood and utilized and instructed non-violent crisis intervention procedures towards the de-escalation of an agitated guest as needed.

Utilized available methods to maintain communication (e.g. memos, electronic communications, communication logs and shift reports)

March 2010 – August 2016 RHA Health Services, Inc. Wilmington, NC

Mobile Crisis Mangement Team – Team Leader and Qualified Mental Health Professional

Developed crisis Plans and requested authorization of services for both children and adults in crisis situations related to substance abuse, mental health, and developmental disabilities.

On call for crisis situations on a 72-hour rotating basis.

Completed assessments as deemed necessary by the state of North Carolina.

Completed interviews and intakes of consumer’s in crisis referring and linkeing as needed and assigning interim diagnosis based on crisis assessment.

Worked with consumers face to face to assist in identifying and linking to needed substance abuse and mental health services and other community supports.

Working with MH /SA/DD populations.

Assisted with clinical consults and team direction as team leader.

Attended meetings and marketing situations as needed as team leader.

February 2008 – March 2010 RHA Health Services, Inc. Wilmington, NC

Qualified Mental Health Professional

Developed Person Centered Plans and requested authorization of services for both children and adults.

Managed a caseload of 15 to 30 adults; MH/DD/SA populations.

Completed assessments as deemed necessary by the state of North Carolina.

Completed interviews and intakes of potential Community Support clients, referring as needed and assigning interim diagnosis to new consumers.

Worked with consumers face to face to assist in development of needed rehabilitative skills and linking to other community supports.

July 2007 – February 2008 Evergreen Behavioral Management, Inc. Wilmington, NC

Qualified Mental Health Professional

Developed Person Centered Plans and authorizations for both children and adults.

Managed a caseload of 25 both adults and children on a regular basis; MH/SA/DD

Completed assessments as deemed necessary by the state of North Carolina.

Completed interviews and intakes of potential Community Support clients, referring as needed.

Trained in NCI defense techniques and Red Cross first aid and CPR.

Obtained training regarding Medicaid applications and differing levels of care directly from Medicaid.

August 2004 – May 2007 Prince William County / School System Woodbridge, VA

Special Education Teacher

Taught Emotionally Disturbed (ED) and Learning Disabled (LD) students.

Created weekly instructional lesson plans for Social Studies and Science in grades K-5.

Completed Yearly Individual Education Plans for students in the classroom.

Completed yearly Virginia Alternative Assessment Portfolios (VAAP).

Trained in Handle with Care restraint techniques and used in crisis situations.

Taught Summer School to asperger’s students, social skills, for two years.

Obtained highly qualified status in Science, Social Studies, Math, and Language Arts

August 2000–May 2004 Fairfax County Government / CSB Fairfax, VA

Mental Health Therapist II

Conducted psycho educational groups for the entire unit.

Created treatment plans for individual clients; MH and SA populations.

Conducted individual, group, and family therapy for clients on assigned caseload.

Created and developed course curriculum for the education part of the program.

Wrote court reports and quarterly summaries on clients’ progress.

Conducted psychological evaluations on clients as required by courts.

May 1999–August 2000 Piedmont Behavioral Health Center, LLC Leesburg, VA

Therapist / Social Worker

Ran day-to-day operations of juvenile sex offender program; MH populations.

Wrote thirty-day progress notes on each client’s progress to send to referring agencies.

Conducted individual, family, and group therapy sessions for client’s in the program.

Conducted intake interviews and psychological assessments for incoming clients.

July 1998–May 1999 Virginia Department of Corrections Buckingham, VA

Staff Psychologist

Ran a 128 bed segregation / isolation unit.

Conducted individual therapy, mental health screenings, and suicide screenings on inmates.

Placed and checked on inmates on suicide watch.

Used behavior modification techniques and psychotherapy to help those on suicide watch.

MH / SA / DD Populations

EDUCATION

August 2007 George Mason Univeristy Fairfax, VA

Med, Early Childhood Special Education (ED and LD) - not fully completed

Graduated (3.4 / 4.0)

Completed Licensure Requirements for the state of Virginia - not fully completed

Completed Porfolio with aligned to Continuing Education Curriculum (CEC) Standards

May 1998 Radford University Radford, VA

M.A., Clinical Psychology

Graduated (3.5 / 4.0)

Thesis completed on eyewitness testimony.

Internship with Virginia Department of Corrections.

May 1996 Virginia Polytechnic Institute and State University Blacksburg, VA

B.S., Sociology

Graduated Cum Laude (3.5/ 4.0)

May 1995 Virginia Polytechnic Institute and State University Blacksburg, VA

B.S., Psychology

Graduated Cum Laude (3.6 / 4.0)

INTERESTS

Soccer, Reading, Coaching, Computers, and Softball

COMMUNITY ACTIVITIES & VOLUNTEER EXPERIENCE

Three year President of the Coastal Carolina Hokie Club

Three years coaching in the Manassas area Soccer Friendship League, Under-16 Girls.

One season coaching Manassas area Youth Football League, Under-15 Boys.

One year coaching Charlottesville area Soccer Team, Under-14 Boys.

AWARDS & HONORS

Phi Delta Theta Alumnus of the Year Award (1998)

Sociology Club Award for Highest Grade Point Average of Graduating Senior (1996)

Golden Key National Honor Society (Inducted 1994)

Psi Chi (National Psychology Honor Society – Inducted 1993)

CERTIFICATIONS / COMPUTER & TESTING SKILLS

Windows (Microsoft Works, Print Artist, Microsoft Word, Microsoft Excel, Corel WordPerfect)

Internet Search and Data Gathering (AOL, Microsoft Explorer, Google)

KEA, All-In-One, and other Virginia Department of Corrections Software

CICS, SYNAPS, and other Fairfax County Software

Ultipro Time Keeper and Recruiting

Avatar EMR

CPI certified Trainer

CPR and First Aid Certified

Certifed Peer Support Specialist – valid until March, 23, 2019

Psychological Test Scoring and Interpretive Programs

-Minnesota Multiphasic Personality Inventory – Second Edition

-Personality Assessment Inventory

-Millon Clinical Multiaxial Inventory – Third Edition

-Rorschach Ink Blot Interpretive

-Wechsler Intelligence Test

E-MAIL: ************@*****.***

8651 STEPHENS CHURCH ROAD; APARTMENT H-101 • WILMINGTON, NC 28411 •

PHONE 703-***-****

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