Sales Associate Training Coordinator

Giselle Santiago

*** ****** ** ****** ****, Fl **844 787-***-**** *****************@*****.***

Professional Summary

Coordinate the on-boarding process for all new employees. Coordinate and schedule training classes. Create standard and specialized training based on organizational and job needs. Track and measure all training for return on investment. Design and conduct post training evaluations and assessments to ensure training objectives are met. Update and maintain product knowledge documentation. Provide periodic updates to department managers on training accomplishments. Conduct needs analysis to determine training needs. Maintain training records for all employees. Assist in creating basic test scenarios to be used in testing business applications.

Skills

Adaptable Team player

Planning and organizing Communication and presentation skills

Detail oriented Judgement

Relevant Work Experience

Training Coordinator Walmart Mayaguez, PR 12/1993 – 09/2018

• Assess training needs for new and existing employees

• Identify internal and external training programs to address competency gaps

• Organize, develop or source training programs to meet specific training needs

• Develop training aids such as manuals and handbooks

• Inform employees about training options

• Map out training plans for individual employees

• Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching

• Design and apply assessment tools to measure training effectiveness

• Track and report on training outcomes

• Provide feedback to program participants and management

• Evaluate and make recommendations on training material and methodology

• Maintain employee training records

• Manage and maintain in-house training facilities and equipment

Other Work Experience

Deli/Bakery Associate Walmart Kissimmee, FL 10/2018 – TO PRESENT

Ensure high quality products are available in produce, deli, bakery, meat

Pack ready-to-sell products in proper containers and stock displays

Prepare and serve ready-to-eat food

Audit and stock merchandise

Sales Associate/Department Manager Apparel Walmart Mayaguez, PR 12/1993- 10/2007

Education

05/1993 Universidad del Sagrado Corazon Santurce, PR

BA Arts of Communications

Volunteer hours

2008-2018 Fondos Unidos/United Way PR

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