Customer Service Sales Associate
Resume:
Shannon Kemp
************@*****.***
**** ****** ***** *** ****** Beach, MD 21226
https://www.linkedin.com/in/shannonkemp1/
Summary
Highly motivated, educated, and experienced business leader, employing innovative and cost-effective initiatives to exceed sales goals and build customer loyalty, resulting in 10+ years of continual advancement.
Experience
Pandora Annapolis, MD
Assistant Manager April 2017 – Present
Manage a team of 10-30 sales associates
Improved employee relations by providing a sounding board between sales managers and staff and store and corporate management
Acting store manager during surge seasons, effectively overseeing retail operations during the busiest sales seasons
Recognized leader, repeatedly transferred to higher volume sales stores with increased responsibility
Successfully adjusted store policies and processes to meet changing corporate, state, and national COVID rules
Administered the use of the online Appian COVID screening application to qualify employees prior to each shift
Provided personnel training and development; developed training for store-specific processes and procedures to ensure consistent understanding for new hires
Maximized loss prevention through continual training and awareness programs
Leveraged social media (Instagram, LinkedIn) in recruiting to create and post job advertising
Responsible for resume reviews, interviews, and hiring decisions leading to hundreds of personnel hires
Recognized as a top four sales associate in a four-state sales district
Trained district to social media content (Instagram, Facebook) by building a following through quality and consistent posting
Maintained and managed store payroll; balancing workforce hours and store coverage needs with corporate payroll limits
Applied procurement management to obtain needed store resources within established budgets
Elevated brand standards through store cleanliness, visual appeal, and superior customer service
Proficient in the use of OmniCounts software to accomplish store inventory reconciliation
New York and Company Towson, MD
Assistant Manager November 2008 – April 2017
Managed a team of 10-30 sales associates
Acting store manager during surge seasons, effectively overseeing retail operations during the busiest sales seasons
Applied outstanding customer service to promote repeat sales resulting in increased sales volume
Recognized leader, repeatedly transferred to higher volume sales stores with increased responsibility
Increased employee retention by creating a positive, caring work atmosphere
Education
University of Maryland University College
2017 – 2018 Cyber Security Master’s Program – Completed first of six (6) courses
Towson University
June 2010 Bachelors of Science in Mass Communication with a concentration in Journalism and New Media
Skills
Microsoft Office
Feature writing, column writing, news writing, blogging, FB & IG marketing
AP style, APA format and editing
Professional Associations
Member of Red Cross Corps (September 2008-June 2010)
Panel member of WMJF-TV’s The Outlook (September 2009-June 2010)
Entertainment Anchor at WMJF-TV (September 2009-June 2010)
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