Representative Support Customer Service

Michelle Smith

***** ******* **** **., 832-***-****

Magnolia, TX 77354 *************@*****.***

SUMMARY OF QUALIFICATIONS

Highly motivated and dedicated Customer Service Professional with over 12 years of experience. Proven performer with an effective combination of sales abilities and customer service expertise. High- performance, focused communicator and public speaker possessing advanced interpersonal and client relationship management skills. Demonstrate exceptional creativity, leadership, visionary and humanitarian focus. Committed to achieve outstanding results. Team player with emphasis on quality. Drive sales to maximize business potential, using extensive product knowledge, industry awareness and understanding of technology trends. Skilled in building customer relationships through attention to service and promoting customer satisfaction.

Notable organizational skills; accurately complete detailed reports. Work efficiently and effectively as self- starter in busy environment handling many tasks simultaneously. Able to identify and resolve problems. Calm and cool-headed in conflict situations.

Methodically gather facts and ask the right questions to make decisions. Demonstrate initiative, good judgment and the ability to express thoughts clearly and simply. Stay abreast of industry news by reading trade papers, business reports. Aware of social, economic and political implications of decisions. Technically savvy; computer knowledge on Windows platform. PROFICIENCY IN:

Telecommunications Technology Customer Relation Management

Process & Performance Optimization Workload Prioritization

Problem Resolution & Troubleshooting Ability to Multitask

Sales Team Training & Team Leadership Business Development PROFESSIONAL EXPERIENCE

CVS Health Nov’ 14 – May 22

Operations Manager/Customer Service Representative

Acting as store manager when manager is out on vacation or meetings.

Sit in on interviews the store manager performs.

Train, motivate and direct current staff.

Solely sign in, separate, and transfer product to correct departments on a weekly basis.

Counting registers, impress and making deposits.

Handling money for customer transactions.

Assist customers with locating items in store.

Stocking and facing of shelves.

Check in vendors for accuracy of products delivered.

Responsible for preparing pallets to distribute supplies to local retail stores. Marshalls/Marshalls Home Goods/TJ Maxx Nov’ 12 - Nov’ 14 Lead Warehouse Representative/Cashier

Responsible for Marshall’s truck and Home Goods truck as they come in daily. Marshall’s truck will have up to 15 pallets and Home Goods truck will have up to 1000 pieces.

Run the rail and process for both trucks until completed. Verify paperwork at open/close of the truck.

In charge of all marking out of stock damaged items (MOS) for entire back and front as needed.

Build furniture, handle clothes, shoes, lamps, and all items in the store as needed. Time Warner/Comcast, Houston, TX Oct’ 01-Jan’ 11

Customer Service Executive

Supported Time Warner/Comcast for the first 3 years at the Houston Office and then handled the same operations for the next 7 years from home without supervision.

Enhanced Comcast brand loyalty with full range cable, phone and Internet sales. Updated customers by providing new product knowledge, applications and trends. Offered technical problem solutions.

Met sales and service target levels during restructuring and management turnovers. Significantly reduced churn rates.

Handled inbound sales duties, such as taking, processing, and filling orders. Also coordinated troubleshooting and provided support to supervisors.

Performed all activities with keen interest to reach customer satisfaction, including answering busy multi-line phone system, coordinating special promotions and resolved billing queries or any disputes.

Advised customers on the selection, price, and use of various plans and offers available with internet, cable and phone connections.

Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.

Took credit card and ACH payments for services being provided.

Managed the recruitment and training process of new hires. Compaq, Houston, TX Aug’ 97-Oct’ 01

Manufacturer/System Assembler

Efficiently built complete computer systems on an assembly line.

Researched marketability and generated sales of computer systems and components.

Developed a customized order entry process to meet customers' specific ordering needs, improving accuracy, on-time delivery, and customer satisfaction.

General secretarial duties, inside sales, sales representative support, accounts payable/receivable, computer application research.

Trained new staff on assembling computers in accordance to company's standards. EDUCATION

Graduated from Cypress Falls High School, TX 1995

A member of the Future Business Leaders of America. ACHIEVEMENTS/INTERESTS

Awarded as "Employee of the Month".

Honored as the "#1 at Voice of the Customer” and “Top Performer”.

Other interests include Family, Dance, Football, Softball, Cheerleading and Orchestra.

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