Customer Service Care Representative

Marisol Rios-Holland

**** ******* ** ** *** **** Marietta, GA 30008

Cell: 317-***-**** Email: ************@*****.***

Career Overview

Dedicated Bilingual customer service representative with motivation to maintain customer satisfaction and contribute to company success. Personable and responsible Manager with 10+ years of experience working in fast-paced environments. Solid team player with great positive attitude. People oriented employee with over 20 years of experience working in diverse retail and customer service environments.

Core Strengths

●Conflict resolution

●Strong organizational skills

●Creative problem solver

●Listening skills

●Excellent communication skills

●Multi-line phone usage

●Credit card processing

●Invoice processing

●Strategic sales

●Customer service

●Large cash/check deposits

●Strong client relations

●Fast learner

●Budget development

●Staff training/development

●Employee scheduling

●Consistently meets goals

●Business Planner

●Bilingual: English and Spanish

Accomplishments

Business Development:

●Spearheaded acquisition of two competitor companies.

●Established and managed partner relationships on a daily basis.

●Developed new marketing strategy which increased customer base by 23%. Staffing

●Worked directly with Human Resources to streamline hiring and on-boarding process and Computer Proficiency

●Used Microsoft Excel to develop inventory tracking spreadsheets.

●Skilled with all Windows systems

Effective Communication

●Followed up and kept track of expected orders from the court and correspondence Sales

●Consistently generated additional revenue through skilled sales techniques.

●Telephone Service: Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Work Experience

St. Vincent Hospital

Patient Access Rep

Feb 2020- current

Registration of COVID PT/

Train new hires for Pas roles

Pre-Registration patients

ED patient registration

Handled cash flow

Marion County Health Department

Patient Check-In / Scheduling

July 2018 - December 2018

●Check-In/ Schedule up to 100+ patients per day in person or over the phone

●Complied with HIPPA and patient account info kept confidentially

●Worked front and back to assist with flow to overflow of patients

●Left due to major shoulder injury not work related

24 Hour Dental Care/ Indianapolis, IN

Patient Account Representative

June 2017- July 2018

●Experience with billing dental insurance for patients along with assisting cash patients.

●Worked multiple different shifts and locations for business needs and personal growth.

●Assisted with front check-in and assisted with back end patient preparation.

●HIPAA compliant and keeping the integrity of billing patients correctly

Lowes Corporate Office

Customer Care Representative

June 2015- June 2017

●Handled high call volumes regarding order statues, receipt request, store inquiries, and complaints and compliments.

●Properly documented all information retrieved from customers on time sensitive matters

●Placed orders and updated delivery statuses for customer inquiries.

●Communicated with internal departments to resolve issues promptly.

Indiana University Medical Group

Billing Department Supervisor

August 2009 – May 2015

●Supervisory role for the entire billing department

●Handled work-flow duties and scheduling to meet business needs

●Managed my team on correctly handling Explanation of Benefits to patients

●Assisted with live Quality Control calls with department heads and reviewing HIPAA compliance.

●Helped spear head programs to help customers with financial assistance

Reference : Upon Request

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