Customer Service Office Manager
Resume:
Carol Ann Martin
Houstonia Mo *5333
{660} 287-4924
Career Objective
- Hard-working professional with 30+ years experience and proven knowledge in Customer communications.
- Computers: General duties, Microsoft, Excel, all sorts of different computer programs.
- Aiming to leverage my skills to successfully fill whatever positions and/or job I'm giving.
Experience
Self Employed: Martin's Cleaning, April 2022 - Current.
- Laundry, sweep & mop floors, vacuum carpets & rugs, changed beds, wash curtains, Dust, wash dishes, and/or load/unload dishwasher, clean appliances, bathrooms, refresh & deoderize entire home.
Assistant Manager: America's Car Mart of Sedalia, October 2021 -April 2022.
- Provided excellent customer service to the best of my ability.
- Schedule assocates, time cards, total hours.
- Controlled all accounts, and continue to establish and maintain relationships with customers and provided assistance communicating in order to approve, reject, or coordinate the established and maintained approval or rejection of lines of credit on collateral loans.
- Managed all associates and help them due there job to the best of their ability.
- Review collection reports to determine the status of collections and the amounts of outstanding balances.
Senior Account Representative: America's Car Mart of Sedalia, December 2017 - October 2021.
- Establish and maintain relationships with customers and provided assistance with problems that the customers may encounter.
- Controlled a number of accounts, establish and maintain relationships with customers and provided assistance communicating in order to approve, reject, or coordinate the approval or rejection of lines of credit on collateral loans.
- Regular achieved or exceeded minimal bonus requirements over the course of my time with the company.
- Was top in the region in performance for collecting tax time payments.
Self Employed: Nellie's Bar & Grill, June 2015 - December 2017.
- Provided excellent customer service.
- Manage and trained all associate to perform their jobs to the best of their ability.
- Bartender, prepped and cooked food, served customers.
- Maintain equipment to make sure in was always in operating in condition.
- Handle all monies and made all deposits, did accounts payable and receivable.
- Interviewed, hired and fired all associate.
Office Manager: America's Car Mart of Warrensburg, September 2012 - June 2015
- Establish and maintain relationships with individual or business customers and provided assistance with problems that the customers may encounter.
- Examine, evaluate or process loan applications.
- Oversee the flow of cash and financial instruments.
- Approve, reject and coordinate the approval and rejection of lines of credit on collateral loans.
- Provided excellent service through our values: respect, integrity, compassion, and excellence to our customers and vendors.
- Maintained and organized office and all financial records.
- Classify, record, and summarize numerical and financial data to compile and keep financial records, using ledgers and computers.
- Comply with federal, state and company policies, procedures, and regulations.
- Perform general office duties such as filing, answering multi line telephones, and handling routine correspondence.
- Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to bank.
Office Manager: America's Car Mart of Sedalia, July 2008 - September 2012.
- Establish and maintain relationships with individual or business customers and provided assistance with problems that the customers may encounter.
- Examine, evaluate or process loan applications.
- Oversee the flow of cash and financial instruments.
- Approve, reject and coordinate the approval and rejection of lines of credit on collateral loans.
- Provided excellent service through our values: respect, integrity, compassion, and excellence to our customers and vendors.
- Maintained and organized office and all financial records.
- Classify, record, and summarize numerical and financial data to compile and keep financial records, using ledgers and computers.
- Comply with federal, state and company policies, procedures, and regulations.
- Perform generaloffice duties such as filing, answering multi line telephones, and handling routine correspondence.
- Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to bank.
Office Manager: Sun Loan, April 2006 - July 2007
- Customer service, Collections, title loans, filing, answer multi line phones.
- Manage associates, handled all monies, & deposits.
Manager: Car Title Loans, February 2003 - April 2007.
- Customer service, Collections, title loans, filing, answer multi line phones.
- Manage associates, handled all monies, & deposits.
Bookkeeper: Westside Used Cars, April 1996 - February 2003
Kept Books, vehicle sales, finances, taxes.
Assistant Credit Manager: Heilig Meyers, May 1996 - February 2000.
- Customer Service, Retail Sales, credit terms, appoved and denied loans, Collections, answered phones, Managed Associates.
- Handled all monies and deposits.
Assistant Manager: Subway, May 1992 - May 1996
- Provided excellent customer service.
- Manage and trained all associate to perform their jobs to the best of their ability.
- Prepped and cooked food, served customers.
- Maintain equipment to make sure in was always in operating in condition.
- Handle all monies and made all deposits.
Crew Member: Wendy's August 1984 - May 1992
- Provided excellent customer service.
- Prepped and cooked food, served customers.
- Maintain equipment to make sure in was always in operating in condition.
- Handle all monies.
Education
State Fair Community, Sedalia Mo 65301
1 year [no degree] General Studies
Smith Cotton High School, Sedalia MO 65301
General Studies, Diploma 1982
References
John & Angela Randall
19200 3rd Road
Sedalia, Mo 65301
Neil & Teresa Crane
North 23 Highway Road 625
Knob Noster, Mo 65336
Craig & Ali Wilson
East of Sedalia
Sedalia, Mo 64093
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