Customer Service Center Representative

Kathy McEachen

402-***-**** email - ***********@*****.***

**** * ***** **, #***, Omaha NE 68137

EDUCATION

University of Nebraska at Omaha

Attending University of Nebraska at Omaha on part time basis, have 12 hours to complete Art Education degree, K-12.

• Dean’s list

• Honor Society

Parsons School of Design

New York, New York

Illustration, May 82

• Student Honor’s Show

Certificate in Medical Coding and Billing

National Association of Health Careers and education January 2016

PROFESSIONAL EXPERIENCE

Veteran Administration MSA,

4101 Woolworth Ave Omaha NE 68105

May 2021- March 2022

Responsible for managing patient systems verify and validate accurate information and resolve Veteran’s issues.

Evaluating Veteran’s information and Clinic Scheduling if Veteran requires immediate appointment.

Share information with internal Professional Teams to find appropriate care for Veterans.

Knowledge of administration and wide range of clinical flow process, relating access to care across multiple clinics, specialties, or care in community resource. Operates within the various contact modalities to receive and respond to incoming and outgoing contacts using computerized interfaces, telecommunication hardware and software.

Provide high-quality customer service to Veterans and their families. Provide respect and compassion, that every Veteran deserves for the service they have given their country.

Conifer Health Solution, Omaha NE 68164

October 2019-May 2021

Responsible for accurately scheduling diagnostic and/or hospital procedures, including Covid testing. Enters data in scheduling systems or other applications, including Epic Systems. Provide the customer with prep and other appointment instructions and guidelines. Largely responsible for scheduling complex procedures.

Other duties.

Transcribe incoming provider orders as needed.

Maintain positive customer service at all times and build rapport. Following guidelines for special request/Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customer request.

Maintaining notes/files of Patient medical chart.

Talking daily with Providers and medical staff.

Pharmacy Call Center Representative, Diplomat Mail order Pharmacy. September 2018-September 2019

Taking incoming calls from patients, enrolling in mail order pharmacy, ordering medication, taking payments over phone, connecting patients to proper benefits departments to clear them for needed overrides. In daily contact with company pharmacist for transfers or patient questions. Daily use of emails and faxing to doctor offices, and knowledge of HIPAA regulation. Great deal of follow-up to complete home delivery for patients, which could involve pick up or overnight shipping. Position required great skill in customer service. Customer Service Representative, Express Employment Professionals. December 2017-September 2018

Working with COX computer system sales, Full time. Call Center Representative, American Red Cross.

SAII Reservationist, American Red Cross, Omaha Ne

January 2014 - Oct. 2017

Responsible for calling donors and setting up blood donations and updating medical files. Platelet Reservationist, American Red Cross.

May 2013 – January 2014

Responsible for calling donors and setting up blood donations and updating medical files.

• Responsible for customer service and client relationship.

• Knowledge of ACR computer programs.

STORE MANAGER, Diva House of Glass, 2615 S 156th Circle, Omaha, NE. 68130 August 2010 – 2012

• Resident Artist/Designer

• Managed store employees’ full and part-time.

• Store Art Buyer

• Sales/Customer service

• Responsible for catalog layout and design of brochures, and fliers. Supervise thru.

• Inventory and warehouse control

FREELANCE ILLUSTRATION/ARTWORK

1996– Present

• Millard School System, Elementary level, Omaha, NE.

• Dove Canyon Elementary School, Dove Canyon, CA.

• Schering-Plough Corporation, Memphis, TN.

SENIOR-LAYOUT ARTIST, Walgreen’s Corporation, Deerfield, IL. 1985 – 91

• Designing and sketching national ad lay-outs for all sales and advertizing for the Walgreen’s Drug Store chain. Advertizing cost per year 150 million.

• Responsible for supervising and checking work of production artists.

• Responsible for communicating direction to printers’ Treasure Chest, and Donnelly and Sons.

FASHION ILLUSTRATOR/PASTE-UP ARTIST, Pamida Clothing Stores, Omaha, NE. 1983-84

• Illustrating fashion ads for Pamida clothing chain.

• Paste-up artist: carrying out instruction for ad designs by art directors and lay-out artist. COMPUTER SKILLS

• Microsoft Word

• Microsoft Excel

• Microsoft office

• Epic

• Outlook

• Oracle

• Cox systems

• American Red Cross Medical Computer Systems.

References

• Jim Modde 402-***-****

• Annette Mahoney 402-***-****

• Ann Purviance 402-***-****

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