Penny Parker

Management

Beaumont, TX *****

adra7u@r.postjobfree.com

+1-361-***-****

Energetic, results-oriented team-player eager to bring strong administrative skills to a company in need of top-level support. With nearly 20 years experience in the administrative, clerical field, I would be a tremendous asset to any situation.

Willing to relocate to: Beaumont, TX - -

Authorized to work in the US for any employer

Work Experience

Property Manager

Captain's Quarters Resort - Port Aransas, TX

July 2016 to April 2019

Day to day operations. Payroll, HR, customer service, scheduling. Coordinated housekeeping efforts, took reservations. Generated reports for owners, prepared deposits. Worked with area business to build packages to include room\entertainment\dining. Built social media presence and increased online ratings for property from a 2 rating to a 9 rating.

Store Manager

Dollar Tree Corporation - Austin, TX

November 2014 to November 2015

Responsible for all aspects of the store. Including payroll, scheduling, onboarding of new employees and receiving weekly shipments into the store. Also responsible for reaching monthly and yearly sales goals for the store.

Manager, Seashell Inn Motel

Corpus Christi, TX

Responsible for checking in and out of guests, collecting money, making reservations. Oversaw housekeeping and checked rooms after cleaning. Lived onsite and handled any late check-ins and emergencies.

Front Desk, Island Hotel

Port Aransas, TX

Responsible for checking in and out of guests, collecting money, making reservations, responding to complaints and guest needs.

Store Manager

Ace Hardware Corporation - Rockport, TX

2009 to 2014

Began as sales associate. Was responsible for helping customers find the correct product for their needs. In 2010, I was promoted to manager. were to oversee employees, coordinate benefits, hire and train new employees. I was also responsible for monthly budget and bonus reports and reported to the owner daily regarding deposit and sales information. During this time, I became certified to drive a forklift and dispense propane. My office duties included ordering supplies, appropriating products from inventory for store use, inventory control, ordering product and introduction of new products into the store. Sales Assistant Port Royal Ocean Resort

Port Aransas, TX

2008 to 2009

Began as reservations agent. Was responsible for answering multi line phones and taking reservations for resort property. Was promoted to the Sales office and was responsible for contracts and proposals for catering and sales managers. Was also instrumental in the execution of events booked at the property. Worked with catering department and restaurant managers and staff to create memorable meal packages for groups.

Public Relations Manager American Income Life Insurance Company Waco, TX

2005 to 2007

Was responsible for mass distribution of company information packets and the dissemination of information received back from those mailings. Information was input into a database (in another department) and I then extracted it and prepared reports for managers. Bonus information was gleaned from these numbers. I was responsible for proofing all mailings and approving printing of such across the country.

I was instrumental in planning and executing a yearly 'summit'. All the agents from all over the country came to Waco for a sales meeting. I assisted in the catering and location selection and coordinated travel and lodging for guests.

Sales

1997 to 2005

Assistant. Prepared contracts and proposals for sales managers. Worked with Director of Sales to prepare budgets and projections for sales managers. In 2000 I was promoted to Office Manager. In addition to the above, my duties included training of new employees, installation, training and implementing of new hotel management software. Prepared training materials and employee handbook for the HR department. Worked with the chef and restaurant manager to design and produce new menus. Improved office organization by compiling quarterly budget reports, production reports, organizational charts and company data reports using Microsoft Office and Delphi Hotel Management Software. Worked with the HR department to update employees on new benefits information. Planned and executed employee holiday events. I was also responsible for booking wedding room blocks and working with families to make sure that the group needs were met. Was instrumental in installation and training for Delphi Software for all existing and new employees. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Office Manager M&J Contractors

Omni Richardson Hotel - Dallas, TX

1995 to 1997

Prepared invoices and pay sheets for contractors and sub contractors. Prepared reports and cost analysis for specific jobs. Kept track of petty cash and kept office supplies stocked. Traveled to jobsites to check on progress and inspect rental equipment ahead of job completion. Office Manager, Omni Richardson Hotel -Richardson, TX Shipping clerk/Office Assistant Oklahoma Steel & Wire Madill, OK

1991 to 1995

Prepared and processed bills of lading for incoming and outgoing shipments of steel from the plant through our in house trucking company. Later I was promoted to the front office to assist in the office of the owner of the company. My duties included answering phones, preparing reports, making travel arrangements for the owners and general office duties. Education

High school diploma

Skills

• MICROSOFT OFFICE (8 years)

• MS OFFICE (8 years)

• ADVERTISING (Less than 1 year)

• MARKETING (Less than 1 year)

• PROBLEM RESOLUTION (10+ years)

• Hotel Management

• Time management

Assessments

Management & leadership skills: Planning & execution — Familiar November 2021

Planning and managing resources to accomplish organizational goals Full results: Familiar

Supervisory skills: Motivating & assessing employees — Proficient November 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILL HIGHLIGHTS

Microsoft Office

Spreadsheet development

Report analysis

Advertising, Marketing

Schedule management

Problem resolution

Self-starter

Deadline-oriented

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