Customer Service Representative
Resume:
Hajanirina Christopher Malcolm Thorp
Ottawa, Ontario, K1S 1S3
Tel: 343-***-****
Email: *********@*******.***
I am writing in response to your advertisement for the position advertised on the Internet. The position requirements and my skills are a perfect match.
As you’ll see on my enclosed resume, I have the educational background, professional experience, and track record for which you are searching. In addition, I am motivated and enthusiastic, and would appreciate the opportunity to contribute to your firm’s success.
I can promise that meeting with me will not be a waste of your time and I will make myself available at your convenience, during or outside of normal business hours.
Sincerely,
Haja Thorp
(SCROLL DOWN FOR RESUME)
Hajanirina Thorp 565 Riverdale Avenue, apt 2
Ottawa, Ontario
K1S 1S3
Tel: 343-***-****
Email: *********@*******.***
Official Languages
English: excellent speaking, reading, and writing
Competencies and skills
Effective communicator, orally and in writing.
Exceptional customer service skills.
Accurate information provider.
Reliable, with good interpersonal skills.
Thorough knowledge of MS Office (MS Word, Excel, and PowerPoint).
Adept at filing, writing, editing, and desktop publishing.
Work Experience
Elemental Data
Data Interviewer
Ottawa, April 2019 - November 2019
Called prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Influenced customers to buy services and merchandise by following a prepared sales pitch to give service and product information and price quotations.
Generated between a predetermined number of sales leads per day.
Communicated any problems, concerns, or questions to supervisory staff.
Referred customer complaints and suggested solutions to supervisor for quality control,
Always communicated respectfully and politely with potential customers.
The Grocer’s Shop
Sales Representative
April 2018 - February 2019.
Called prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Influenced customers to buy services and merchandise by following a prepared sales pitch to give service and product information and price quotations.
Generated between a predetermined number of sales leads per day.
Communicated any problems, concerns, or questions to supervisory staff.
Referred customer complaints to supervisor for quality control.
Always communicated respectfully and politely with potential customers.
Big City Windows and Doors
Sales Representative
July 2017 - November 2017
Called prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Influenced customers to buy services and merchandise by following a prepared sales pitch to give service and product information and price quotations.
Generated between a predetermined number of sales leads per day.
Communicated any problems, concerns, or questions to supervisory staff.
Referred customer complaints to supervisor for quality control.
Always communicated respectfully and politely with potential customers.
Valley Roofing Services
Sales Representative
Ottawa, March 2015-April 2017
I contacted clients face to face (door to door) to offer them a free estimate
on roofing repairs, as well as household renovations.
MSI, Ottawa
September 2015-April 2016
Managed large amounts of incoming calls.
Identified and assessed customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines, and policies.
Qikmo Technology
Ottawa, April 2013-August 2013
Called prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Influenced customers to buy services and merchandise by following a prepared sales pitch to give service and product information and price quotations.
Generated between a predetermined number of sales leads per day.
Communicated any problems, concerns, or questions to supervisory staff.
Referred customer complaints to supervisor for quality control.
Always communicated respectfully and politely with potential customers.
Enterprise Windows and Doors
Ottawa, May 2009 – August 2009
Always communicated respectfully and politely with potential customers.
DirectBuy
Ottawa, May 2008 – August 2008
Called prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Influenced customers to buy services and merchandise by following a prepared sales pitch to give service and product information and price quotations.
Communicated any problems, concerns, or questions to supervisory staff.
Referred customer complaints to supervisor for quality control.
Always communicated respectfully and politely with potential customers.
Statistics Canada,
Processing Clerk
Gatineau, May 2006 – August 2006.
Transferred data from paper formats into computer files and /or database systems,
Entered alpha-numeric and chronological data, creating spreadsheets with speed and accuracy,
Organized files and collected data to be entered into electronic database,
Organized files and collected data from various sources and entered same in the computer,
Analyzed the data for errors and reported any problems related thereto,
Accurately entering information into various computer programs.
Sears Carpet Cleaning, Sears Air Quality Duct Cleaning and Chemlawn Greenspace
Outbound Sales Representative
November 2003-May 2006
Called prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies,
Influenced customers to buy services and merchandise by following a prepared sales pitch to give service and product information, and price quotations.
Communicated any problems, concerns, or questions to supervisory staff,
Referred customer complaints to supervisor for quality control.
Always communicated respectfully and politely with potential customers.
Convergys Corporation
Inbound Customer Service Representative
November 2004-November 2005
Managed large amounts of incoming calls.
Identified and assessed customers’ needs to achieve satisfaction.
Built sustainable relationships and trust with customers through open and interactive communication,
Provided accurate, valid, and complete information by using the right methods and tools,
Met customer service team sales targets and handled quotas.
Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution,
Arranged billings for services.
Investigated complaints.
Kept records of customer interactions, processed customer accounts and filed documents.
Followed communication procedures, guidelines, and policies.
Calian
Inbound Customer Service Representative
November 2003-May 2004
Managed large amounts of incoming calls.
Identified and assessed customers’ needs to achieve satisfaction,
Built sustainable relationships and trust with customer accounts through open and interactive communication,
Provide d accurate, valid, and complete information by using the right methods and tools,
Met personal and customer service team sales targets and called handling quotas.
Handled customer complaints, provided appropriate solutions and alternatives within reasonable time limits, and followed up to ensure resolution,
Kept records of customer interactions, processed customer accounts and file documents.
Followed communication procedures, guidelines, and policies.
Krackers Catering
Office Administrator
Ottawa, April 2000-May 2001.
Performed daily administrative and clerical tasks such as: photocopying, faxing, performing file conversions (IE: Word to Pdf’s), scanned documents, shredded documents, prepared routine correspondence using a personal computer, communicating via verbal and electronic means (Outlook email), maintained electronic and manual records, and filed systems, performed file electronic and manual records retrievals, addressed internal inquiries, performed manual and electronic data entry, etc.
Daily and extensive ly use of MS Office for internal/external communications, correspondence, report creation, and data entry (Word, Excel, Outlook, PowerPoint).
Prepared communications, such as memos, emails, invoices, and reports.
Education
Bachelor of Arts Honours in Environmental Studies Carleton University, Ottawa, Ontario, September 2008 – June 2010
Bachelor of Arts in Geography University of Ottawa, Ontario, September 1993 – May 1996
Contact this candidate